pentahotel Birmingham

hotel has a pleasing aesthetic however dig deeper and it’s pretty basic. One room had broken tv and in room phone, the other had working electronics but had a weird food smell. The taps are bizarrely close to the edge of the sink meaning the water ran over the side and on to the floor. The toilet paper roll was down to the last few sheets so quickly had to replace with the spare, would have though they would have replaced it with a full one for new guest. Room service rubbish was left outside rooms all day so they don’t do floor walks. The plus sides; the rooms were quiet considering it is on a main road, the breakfast buffet was well presented and lots of options and late check out for free on a Sunday which is superb and the only reason I would stay again.

Good location and staff are friendly. However, last day gave us one towel. There was stains and marks on the walls & curtains. One pillow provided each. Hotel car park is meant to be privately locked however there was someone sleeping & using substances in there. Hotel does look great. Just feeling a mixed bag on it due to price paid.

Hotel lobby looks great. Hotel rooms are dirty and need updating.

The hotel was ok. Nothing majorly wrong but everything was just a bit below what you'd expect for the price. A bit tired

Toilet seat was not fitted properly. Reported to reception and advised main maintenance team would sort but did not. Rooms very noisy fro street and really need doubles glazing.