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1 room, 2 adults

W Santiago

5-star5 stars
Isidora Goyenechea 3000, Las Condes, Santiago, Region Metropolitana, 7550000, Chile

5-star ski-in/ski-out hotel with outdoor pool, near Costanera Center
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Fabulous8.6
Location
Great location
Bar
Bar is awesome
Food
Delicious food
Room
Great room
155See all 155 Hotels.com reviews
From 1,981 reviews

TripAdvisor Traveller Rating

W Santiago

from £199
  • Wonderful Room, 1 King Bed, City View
  • Wonderful Room, 2 Queen Beds, City View
  • Cool Corner Room, 1 King Bed, City View, Corner
  • Spectacular Room, 1 King Bed, Balcony, City View
  • Spectacular Room, 2 Queen Beds, Balcony
  • Fantastic Room, Suite, 1 King Bed, City View
  • Marvelous Room, Suite, 1 King Bed, Balcony, City View
  • Wow Room, Suite, 1 King Bed, City View
  • Wow Room, Presidential Suite, 1 King Bed, Balcony, City View
  • Wonderful Room, 2 Queen Beds
  • Wonderful Room, 1 King Bed
  • Cool Corner Room
  • Spectacular Room, 1 King Bed
  • Spectacular Room, 2 Queen Beds
  • Fantastic Suite
  • Marvelous Suite
  • Wow Suite
  • Suite (Extreme Wow)

What’s around W Santiago

Landmarks

  • Costanera Center (11-minute walk)
  • Andes (1-minute walk)
  • Peru Plaza (1-minute walk)
  • Los Leones Golf Club (9-minute walk)
  • Gran Torre Santiago (13-minute walk)
  • Bicentennial Park (15-minute walk)
  • Vivo Panorámico (20-minute walk)
  • Drugstore (21-minute walk)

Getting around

  • Santiago (SCL-Arturo Merino Benitez) 24-min drive
  • Santiago Central Station 21-min drive
  • El Golf Station 6-min walk
  • Tobalaba Station 8-min walk
  • Alcantara Station 12-min walk
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 196 rooms
  • This hotel is arranged over 7 floors

Arriving/leaving

  • Check-in time 3 PM-11:30 AM
  • Check-out time is noon
  • Express check-in/out
24-hour airport shuttle service is available upon request. Fees may apply. Contact the property in advance to make arrangements.

Required at check-in

  • Credit card deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Pets

  • Pets allowed (dogs and cats only) *

  • Specific rooms only, restrictions apply *

Internet

  • WiFi in public areas *

  • WiFi in rooms *

Transport

Transfers

  • Airport shuttle (available 24 hours) *

Parking

  • Self parking *

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • 3 restaurants
  • 3 bars/lounges
  • Coffee shop/café
  • Poolside bar
  • 24-hour room service
Things to do
  • Fitness classes on site
  • Bicycle rentals nearby
  • Ecotours nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Cross-country skiing nearby
  • Downhill skiing nearby
  • Skydiving nearby
  • Snowboarding nearby
Working away
  • Business centre
  • Conference space
  • Meeting rooms
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter
Facilities
  • Number of buildings/towers - 1
  • Lift
  • Rooftop terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Washer/dryer
Sleep well
  • Hypo-allergenic bedding available
  • Blackout drapes/curtains
  • Premium bedding
Things to enjoy
  • Individually decorated
Freshen up
  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
Be entertained
  • 42-inch plasma TV
  • Premium TV channels
  • IPod docking station
Stay connected
  • Desk
  • WiFi (surcharge)
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Dining

NoSo – This restaurant specialises in French cuisine.

Terraza – This restaurant specialises in local cuisine.

Recreation

On Site

  • Fitness facilities
  • Sauna
  • Fitness classes on site

Nearby

  • Bicycle rentals nearby
  • Ecotours nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Cross-country skiing nearby
  • Downhill skiing nearby
  • Skydiving nearby
  • Snowboarding nearby

W Santiago’s small print

Also known as

  • Hotel W Santiago
  • w Santiago Hotel Santiago
  • W Santiago
  • w Santiago Hotel Santiago
  • Hotel W Santiago

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation.

For transfers, guests must contact the property before arrival on the number on the booking confirmation.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • The national sales tax (19%) is charged at check-out to citizens of Chile regardless of the length of stay and to foreigners staying in the country for 60 consecutive days or more. To qualify for a tax exemption, foreigners must pay for their stay in foreign currency (not in Chilean pesos (CLP)) and present a valid passport along with the migration card that they received upon arrival in the country at check-in. Furthermore, the tax may apply per room when the room is shared by a taxable and a non-taxable guest.

Optional extras

Self-parking costs CLP 10000.00 per day

Rollaway beds are available for CLP 75.0 per day

Breakfast costs between CLP 12500 and CLP 16500 per person (approximately)

Pets are allowed for an extra charge of CLP 60000 per pet, per day

Airport shuttle service is offered for an extra charge of CLP 42000 per vehicle (one way)

WiFi is available in guestrooms for CLP 7500 per day (3-device limit, rates may vary)

WiFi is available in public areas for CLP 6000 per day (rates may vary)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

Santiago, Chile

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Recent reviews

Fabulous 8.6 From 155 reviews

Very good 8.0
Ask for room far away from club
Music from the club kept us up all night, the biggest downside. The room was cool, except for poorly installed door handles and a few glitches. Otherwise, the hotel is chic and trendy, and the food/restaurants were great.
us1 night romance trip
Exceptional 10.0
Loving Satiago de Chile
It wS AMAZING!!
Tania, usBusiness trip
Very good 8.0
Excellent location
Excellent high class hotel make sure to have extra money when visiting
curtis, usFamily trip
Very good 8.0
Good, but .... could be better.
Modern room. Lack of good lighting. Great food and resturants. Concierge forgot to confirm a tenis appointment.
Paul, us2 night business trip
Fair 4.0
Rudest staff, terrible experience
The staff at the W Hotel Santiago could not be more rude and unaccommodating. I arrived after 36 hours of travel from a backpacking trip looking forward to a relaxing stay at this property. Upon check in, the front desk attendant was abrasive. When I asked to add late check out to my room, we got into an argument about whether I would pay another full day rate. (For reference, SPG's policy is half day rate until 5pm). The manager joined the conversation and was equally as rude and indifferent as the attendant. It was clear there was no attempt being made to make my stay either enjoyable or comfortable. The following day, I booked a spa service, which was one of the worst services I've ever received at any spa or hotel property. The masseuse was on her phone the entire time and would abruptly stop the service to reply to text messages. When I tried to discuss the issue, the hotel said the spa is unaffiliated (even though my services are billed back to my room) and they could/would not do anything to rectify the situation. Furthermore, even my interactions with the room service staff were rude. All in all, I only had one pleasant interaction during my entire stay and that was with the Concierge who went above and beyond to be helpful. I will NEVER be staying at this property again and will rethink my loyalty to the W Hotel brand as a whole as a result of this experience.
usOther trip

W Santiago

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