2/10 Poor
15 Aug 2022
Terrible service
Very rude receptionists, not friendly and unhelpful.
Called ahead of booking and was told by the staff breakfast was included with the booking, showed up and was told we had a pay £12 a day per person for breakfast. Ended up paying an additional £120 for two nights for 4 of us. Receptionists were rude about the situation.
We booked a room with a balcony and did not receive the room we booked. Other members of the family received the balcony room and during the night it had rained and water entered the room, no refund was given
Wouldn’t return back to this hotels, completely ruined our stay in Vieste. The parking is a joke, tight and if you don’t get a spay you have to pay £20 for the day which is ridiculous.
Wouldn’t recommend.
Verified traveller
2-night trip
Verified Hotels.com guest review