Hard Rock Hotel Penang

Photo gallery for Hard Rock Hotel Penang

Primary image
On the beach, white sand, beach cabanas, sun-loungers
Outdoor pool
Waterslide
Outdoor pool

Overview of Hard Rock Hotel Penang

Hard Rock Hotel Penang

5.0 star property
5-star beachfront resort with free water park, near Ferringgi Beach

8.6/10 Fabulous

994 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Air conditioning
  • Bar
Map
Batu Ferringhi Beach, George Town, Penang, 11100
Main amenities
  • Daily housekeeping
  • On the beach
  • 2 restaurants and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Free water park
  • Nightclub
  • Breakfast available
  • Free children's club
  • Health club
  • Beach umbrellas
  • Beach cabanas
For families
  • Children stay free
  • Babysitting (surcharge)
  • Children's pool
  • Playground on site
  • Children's club (free)
  • Private bathroom
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Personal protective equipment

About this area

What's nearby

  • On the beach
  • Ferringgi Beach - 1 min walk
  • Teluk Bahang Beach - 42 min walk
  • Batu Feringghi Night Market - 1 min drive
  • ESCAPE Adventureplay - 10 min drive
  • Penang National Park - 50 min drive
  • Floating Mosque of Tanjung Bungah - 12 min drive
  • Penang Avatar Secret Garden - 21 min drive
  • Straits Quay Mall - 20 min drive
  • Tropical Fruit Farm - 29 min drive
  • Gurney Drive - 24 min drive

Getting around

  • Penang (PEN-Penang Intl.) - 59 min drive
  • Penang Sentral - 61 min drive
Map

About this property

Hard Rock Hotel Penang

At Hard Rock Hotel Penang, you can spend time at the beach enjoying cabanas, beach umbrellas and beach massages, plus you'll only be steps from Ferringgi Beach. The free water park and outdoor pool provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps and aromatherapy. Starz Diner, one of 2 restaurants, serves Asian cuisine and is open for breakfast and dinner. Other highlights at this luxurious resort include a nightclub, a free kid's club and a beach bar. Fellow travellers say good things about the pool and helpful staff.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Guest accommodations are sealed after cleaning

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitiser provided
At check-in, guests must provide a record of full COVID-19 vaccination
COVID-19 vaccination record requirement applies to all guests aged 18 and older
This information is provided by our partners.

At a glance

Hotel size

  • 250 units
  • Arranged over 6 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until midnight
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions
  • At check-in, guests must provide a record of full COVID-19 vaccination

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • At check-in, guests must provide a record of full COVID-19 vaccination
  • COVID-19 vaccination record requirement applies to all guests aged 18 and older
  • For more details, please contact the property using the information on the booking confirmation
  • Guests must present proof of Low-Risk, No Symptom Status on their MySejahtera mobile app at check-in.
  • Due to COVID-19, guests must provide proof of Low-Risk, No Symptom Status on their MySejahtera mobile app to access the property's public areas, including the restaurant, retail outlets, spa, and fitness facility.

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding
  • Babysitting*
  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Free on-site self-parking

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Continental breakfast (surcharge) each morning 6:30 AM–11 AM
  • 2 restaurants
  • Bar/lounge
  • Beach bar
  • Poolside bar
  • Swim-up bar
  • Coffee shop
  • 24-hour room service
  • Snack bar/deli

Taking the kids

  • Children stay free
  • Free children's club
  • Free water park access
  • Children's pool
  • Playground
  • Babysitting (surcharge)
  • Children's menu

What to do

  • On the beach
  • Mountain biking nearby

Working away

  • Business centre
  • Meeting rooms
  • Conference space

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Beach cabanas (surcharge)
  • Bike hire
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas

Facilities

  • 1 building/tower
  • Safe-deposit box at front desk
  • Health club
  • An outdoor pool
  • Free water park
  • Full-service spa
  • Nightclub

Accessibility

  • Lift
  • In-room accessibility

Languages spoken

  • English
  • Malay

Room amenities

Be entertained

  • DVD player
  • 50-inch LED TV
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Rainfall shower heads
  • Shower only
  • Bidet
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi and wired Internet

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can indulge in a pampering treatment at the resort's full-service spa, Rock Spa. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and facials. The spa is equipped with a spa tub. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Dining

Starz Diner – This restaurant specialises in Asian cuisine and serves breakfast and dinner.
Pizzeria – This poolside restaurant specialises in Italian cuisine and serves lunch, dinner and light fare. Open daily.
Hard Rock Cafe Penang – This café specialises in American cuisine and serves lunch, dinner and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property from 1 January 2023. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

Optional extras

  • Continental breakfast is offered for an extra charge of MYR 56 for adults and MYR 28 for children (approximately)

Renovations and closures

The property will be renovating from 4 April 2022 to 30 April 2022 (completion date subject to change). The following areas are affected:
  • Water park

Guests will have access to the following alternative facilities during the renovation:

  • Outdoor pool

During renovations, the resort will make every effort to minimise noise and disturbance.

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • Babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; masks are required in public areas.

Contactless check-in and contactless check-out are available.

At check-in, guests must provide a record of full COVID-19 vaccination.

COVID-19 vaccination record requirement applies to all guests aged 18 and over.

Policies

Guests can rest easy knowing that there's a smoke detector on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards, debit cards and cash.

This property's Kids Club is open only to children ages 4-12 years old.

Also known as

Hard Rock Hotel Penang
Hard Rock Hotel Penang George Town
Penang Hard Rock Hotel
Hard Rock Penang George Town
Hard Rock Hotel Penang Batu Ferringhi
Hard Rock Hotel Penang Resort
Hard Rock Hotel Penang George Town
Hard Rock Hotel Penang Resort George Town

Frequently asked questions

Overall score and ratings

8.6

Fabulous

8.7/10

Cleanliness

8.7/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness
Write a review

10/10 Exceptional

Relaxing and enjoyable stay
Very enjoyable stay for 2 nights. Live band available on Friday and Saturday and they are absolutely talented! Will come back for sure!
2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Mohd Amiduddin, 2-night family trip
Verified Hotels.com guest review

6/10 Good

Booked 3 rooms in March 2022 and the check-in process took longer than usual with queue more than 30 minutes. Although virtual queue was given but the waiting time is unpleasantly long. Upgraded from Mountain View to Pool view for one of my room and Pool view to Seaview room. Since we were allocated to 2nd and 3rd floor and we could not really see the "sea" view and one of the "pool" view room is blocked. Would advise to check with the staff before confirming the room. Some rooms with bathtub and some rooms without. The design of water faucet is extremely unfriendly to use especially to set the correct temperature. Hot water and cold water are separated and the hot water faucet is extremely tight. The towels are wrapped in plastic bags and the hotel room is clean. There are free live channels including sports channel and free movies in the room. My bedlinen has several holes in it. Breakfast was OK.
Zhi Ming Vincent, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Mohamed Azman, 1-night trip
Verified Hotels.com guest review

8/10 Very good

We had a 1night staycation for my daughter’s birthday. The hotel was ok as far as standard hotel amenities, but it was clean and the staff were super nice. We had dinner at the HRC. It was a bit overpriced, which is not surprising, and the food was good and bad. For example, the nachos were good (cheese, diced tomatoes and jalapeños) but the beans were sweet. For the black pepper beef, the beef was really tasty but the rice was hard like from the day before. The pool is nice, especially for kids <10. Overall a nice stay.
charles, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Very friendly staff, clean, and superb stay!
Luvin, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

My son has so much fun on the water slide pool and we love the room view it was a wonderful holidays will go again .
Vivienne, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

Bin mustapar kamar Siti, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Facilities
2-night family trip
Verified Expedia guest review

8/10 Very good

Good with some exceptions
Good hotel but you need to realized that you would have to compromise some of your 5 star expectations. It is a very family friendly hotel, with great pools and slides for kids. Due to Covid-19 the hotel takes really good measures to keep you safe: they sanitize all arriving luggage, check everyone's temperature daily, make all wear masks. On the other side due to it they do NOT have daily room cleaning by default (and it is a 5 star hotel). You must ask about it at the reception, and they don't tell this to you in advance, nor there is any sign about it. It took us 2 days to realise it. The rooms are equipped with either king size bed or single beds (approx 120 cm wide). So double beds (as mention when you book it) are NOT vailable. It was sensitive for me as we were travelling as a family of 3 and ended up renting an extra bed. The food is good but shall you decide to order in the lobby or to the pool most of it will be served in a paper box, sort of fast food style. There are no bathrobes in rooms and the sign hidden inside of the wardrobe says you must ask for it specifically. I had shower broken in my room and ask 4-5 times during 2-3 days to have it fixed, never happened. In some corridors there is steady smoke smell even though smoking is prohibited in rooms. The beach with great white sand is just outside of hotel gate with the sea only 50 meters away. Overall it is a good hotel, which used to be 5 star sometime ago.
Alexey, 5-night family trip
Verified Hotels.com guest review