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Hilton Garden Inn Jacksonville Downtown Southbank

3-star hotel in Jacksonville with outdoor pool and restaurant

  • Free WiFi
From
£94

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  • Pool
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1201 Kings Avenue, Jacksonville, 32207, FL, United States of America
8.4.Very good.
  • This is a very nice place to stay.

    Aug 14, 2021

  • For the price of the room to have to pay for parking and breakfast was very disappointing…

    Aug 14, 2021

See all 376 reviews

Official standards

This property advises that it adheres to CleanStay (Hilton) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Contactless check-in is available
  • Protective clothing is available for guests
  • Masks are available for guests
  • Individually wrapped food options are available
  • Guests are provided with free hand sanitiser

Guests rated location

Quiet
Convenient
Safe
Easy parking
Dining options
  • Parking available
  • Pool
  • Free WiFi
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 123 guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Outdoor pool
  • Fitness centre
  • Valet parking

For families

  • Free cots/infant beds
  • Rollaway/extra beds (surcharge)
  • Microwave
  • Fridge
  • Connecting/adjoining rooms available
  • Private bathroom

What’s around

  • In San Marco
  • Jacksonville Historical Center - 8-minute walk
  • Theatre Jacksonville - 13-minute walk
  • Museum of Science and History - 15-minute walk
  • Friendship Park - 17-minute walk
  • Baptist Health - 18-minute walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Room
  • Room
  • Junior Suite, 2 Queen Beds
  • Room
  • Room
  • Room
  • Room, 2 Queen Beds, Accessible
  • Junior Suite, 1 King Bed
  • Suite, 1 King Bed
  • Room, 2 Queen Beds, Accessible
  • Room, Accessible
  • Room, Accessible
  • Room, 2 Queen Beds, Accessible

What’s around

Landmarks

  • In San Marco
  • Jacksonville Historical Center - 8-minute walk
  • Theatre Jacksonville - 13-minute walk
  • Museum of Science and History - 15-minute walk
  • Friendship Park - 17-minute walk
  • Baptist Health - 18-minute walk
  • Florida Theatre - 27-minute walk
  • Jacksonville Symphony Orchestra - 27-minute walk
  • Times-Union Center for the Performing Arts - 28-minute walk
  • Jacksonville Museum of Modern Art - 29-minute walk
  • Riverside Arts Market - 32-minute walk

Getting around

  • Jacksonville International Airport (JAX) 21-min drive
  • Jacksonville, FL (CRG-Jacksonville Executive at Craig) 16-min drive
  • St. Augustine, FL (UST-Northeast Florida Regional) 36-min drive
  • Jacksonville Station 13-min drive
map
See on map
1201 Kings Avenue, Jacksonville, 32207, FL, United States of America

At a glance

Hotel size

  • This hotel has 123 rooms
  • This hotel is arranged over 8 floors

Arriving/leaving

  • Check-in time 3:00 PM-4:00 AM
  • Check-out time is noon
  • Express check-in/out

Restrictions related to your trip

  • COVID-19 restrictions.

Special check-in instructions

Front desk staff will greet guests on arrival. Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Secured covered on-site valet parking (USD 15.00 per night; includes in/out privileges)
*See fees & policies for additional details or extra charges

In the hotel

Food and drink

  • Restaurant
  • Bar/lounge
  • Room service (during limited hours)

Things to do

  • Personal motorised watercraft on site
  • Bicycle rentals nearby
  • Ecotours nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Sailing nearby
  • Scooter/moped rentals nearby
  • Surfing/boogie boarding nearby
  • Waterskiing nearby

Working away

  • 24-hour business centre
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 1226
  • Conference space size (meters) - 114

Services

  • 24-hour front desk
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff

Facilities

  • Number of buildings/towers: 1
  • Year Built – 2009
  • Lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Television in common areas

Accessibility

  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Assistive listening devices available

Languages Spoken

  • English

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Coffee/tea maker

Sleep well

  • Hypo-allergenic bedding available
  • Down comforter
  • Premium bedding

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer

Be entertained

  • 37-inch LCD TV
  • Premium TV channels

Stay connected

  • Free weekday newspaper
  • Free WiFi
  • Free local calls

Food and drink

  • Fridge
  • Microwave

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

Bar 1201 – On-site bar.

Recreation

On Site

  • Fitness facilities
  • Spa tub
  • Personal motorised watercraft on site

Nearby

  • Bicycle rentals nearby
  • Ecotours nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Sailing nearby
  • Scooter/moped rentals nearby
  • Surfing/boogie boarding nearby
  • Waterskiing nearby

Fees & policies

Children & extra bedsPay at property

  • Rollaway beds are available for USD 10.0 per night

ParkingPay at property

  • Covered valet parking costs USD 15.00 per night with in/out privileges

Pool, spa & gym (if applicable)Pay at property

  • Pool access available from 7 AM to 10 PM
  • Children under 15 years old are not allowed in the swimming pool, fitness facility or hot tub without adult supervision
  • Guests under 15 years old are not allowed in the swimming pool, fitness facility or hot tub

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser; masks are required in public areas.

Contactless check-in and contactless checkout are available.

Individually wrapped food options are available for breakfast.

This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Guests can rest easy knowing that there's a smoke detector on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards and cash.

Also known as

  • Hilton Garden Inn Jacksonville Downtown/Southbank Hotel
  • Hilton Garden Inn Jacksonville Downtown Southbank Hotel
  • Hilton Garden Inn Jacksonville Downtown Southbank Jacksonville
  • Hilton Garden Inn Downtown/Southbank Hotel
  • Hilton Garden Inn Jacksonville Downtown/Southbank
  • Hilton Garden Inn Downtown/Southbank
  • Hilton Garden Inn Jacksonville Downtown Southbank Hotel
  • Hilton Garden Inn Southbank Hotel
  • Hilton Garden Inn Southbank
  • Hilton Garden Inn bank Hotel
  • Hilton Jacksonville Southbank

*See fees & policies for additional details or extra charges

FAQs

  • Yes, Hilton Garden Inn Jacksonville Downtown Southbank does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes. Valet parking costs USD 15.00 per night.
  • Yes, there's an outdoor pool. Guests have pool access from 7 AM to 10 PM.
  • Sorry, pets aren't allowed.
  • You can check in from 3:00 PM - 4:00 AM. Check-out time is noon. Express check-in and check-out and contactless social distancing and check-out are available.
  • Yes, there's an on-site restaurant, Garden Grill. Nearby restaurants include Clara's Tidbits Restaurant (5-min walk), BB's (6-min walk) and Wine Cellar (9-min walk).
  • No, this hotel doesn't have a casino, but bestbet Orange Park (27-min drive) is nearby.
  • Have fun with activities such as cycling, hiking and kayaking, and practise your swing at the nearby golf course. Additional recreation nearby includes ecotours. Enjoy a relaxing soak in the hot tub and an invigorating swim in the outdoor pool. Hilton Garden Inn Jacksonville Downtown Southbank also has a fitness centre.
8.4.Very good.
  • 8.0.Very good

    B-

    The hotel was decent. The few blocks around the hotel are a bit run down but after that there is good places to eat and drink nearby. I was not aware you had to pay for parking ($9 daily) prior to my arrival. The lobby area was very nice, the pool and gym are just OK. Water taxi near the hotel is a neat experience.

    Matthew, 2 night family trip, Aug 13, 2021

    Verified Hotels.com guest review

  • 6.0.Good

    They did not provide daily service and when ask for service it was not done to standard. The bathroom was not cleaned properly. They know there was four persons staying in room and they did not provide enough terries.

    TIFFANY, 4 night trip with friends, Jul 16, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    Key got shut off multiple times . Kept having to get it cut back on. I had fun though

    Kriezia, 3 night family trip, Jul 9, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    Checked in at 7pm and my room wasn't ready yet. The lady in the front was super apologetic about it so i didnt make a big deal. Other than that everything was fine, i would definitely return.

    1 night trip, Jun 27, 2021

    Verified Hotels.com guest review

  • 2.0.Poor

    Not a good experience

    There was food left in our hotel from previous people, we did not get a Room service cleaning nor fresh towels. We had to call 5 times to get towels.

    Russ, 2 night family trip, Jun 25, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    ANDRÉS NOREÑA...the area manager..reached out with a personal email... we really appreciated that awesome thoughtfulness!!

    1 night family trip, Jun 15, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    The hotel was extremey nice. Because we booked through a third party there was complications. The hotel manager did whatever she was able to do and it worked for us. However the third party was not being genuine.

    1 night family trip, Jun 5, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Very clean

    1 night trip, Jun 2, 2021

    Verified Orbitz guest review

  • 6.0.Good

    Convenient but not clean

    While the lobby is nice and up-to-date the rooms are not. The room was not very clean (dirty bathroom floor, dusty furniture) and some of the furniture definitely has seen better days. Furthermore, over the course of four days we never saw a housekeeper. On the plus side the staff is very friendly and helpful, and the bed itself was comfortable. I'd stay here again only if I did not have better options.

    Kevin, 4 night business trip, May 31, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Parking is in a parking garage b

    Angela, 1 night trip, May 21, 2021

    Verified Hotels.com guest review

See all 376 reviews