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Elephant Lake Hotel

Photo gallery for Elephant Lake Hotel

Front of property
Outdoor pool, open 6:00 AM to 10:00 PM, pool loungers
Outdoor pool, open 6:00 AM to 10:00 PM, pool loungers
Outdoor pool, open 6:00 AM to 10:00 PM, pool loungers
Classic Double or Twin Room, Ground Floor | Terrace/patio

Overview of Elephant Lake Hotel

Elephant Lake Hotel

3.0 star property
Lakefront hotel with outdoor pool, near St. Lucia Estuary Beach

7.4/10 Good

68 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Air conditioning
  • Bathtub
  • Bar
Map
3 Mullett Street, St Lucia, St. Lucia, KwaZulu-Natal, 3936
Main amenities
  • Daily housekeeping
  • Near the beach
  • Restaurants and bar/lounge
  • Outdoor pool
  • Rooftop terrace
  • Breakfast available
  • Beach towels
  • In-room childcare
  • Conference centre
  • Area shuttle
  • Beach shuttle
  • Cruise ship terminal shuttle
For families
  • Babysitting (surcharge)
  • Playground on site
  • Private bathroom
  • Premium TV channels
  • Garden
  • Terrace

Room options

About this area

What's nearby

  • On the waterfront

Getting around

  • Durban (DUR-King Shaka Intl.) - 146 min drive
  • Area shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Beach shuttle (surcharge)

Restaurants

  • Kauai Restaurant - 2 min walk
  • Braza - 2 min walk
  • Barraca - 2 min walk
  • Wimpy - 4 min walk
  • St Lucia Ski Boat Club - 5 min drive

About this property

Elephant Lake Hotel

Take in the views from the rooftop terrace when you stay at Elephant Lake Hotel. After splashing around at the outdoor pool, you can grab a bite to eat at the restaurant or unwind with a drink at the bar/lounge. A terrace and a garden are other highlights. Fellow travellers say good things about the nice bathrooms and restaurant.

Languages

Afrikaans, English, Zulu

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

At a glance

Hotel size

  • 56 rooms
  • Arranged over 2 floors

Arriving/Leaving

  • Check-in time from 2:00 PM until 8:00 PM
  • Express check-out available
  • Minimum check-in age – 18
  • Check-out time is 10 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the cruise terminal and airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in
  • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cots (infant beds)
  • Babysitting*

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

Parking

  • Free on-site self-parking
  • Free on-site motorhome/coach/lorry parking
  • Free off-site parking nearby

Transfers

  • Cruise terminal shuttle*

Off-site

  • Area shuttle*
  • Beach shuttle*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • English breakfast (surcharge) each morning 7:00 AM–9:30 AM
  • Restaurant
  • Bar/lounge
  • Free daily reception

Travelling with children

  • Playground
  • Childcare in room (surcharge)

What to do

  • Beach shuttle (surcharge)
  • Ecotours
  • Beach nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Safari nearby
  • Boat tours nearby
  • Snorkelling nearby
  • Whale watching nearby

Working away

  • Meeting room
  • Conference centre (1399 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Beach shuttle (surcharge)
  • Beach towels
  • Pool loungers

Facilities

  • 1 building/tower
  • Built in 2006
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Television in common areas
  • An outdoor pool

Accessibility

  • In-room accessibility (select rooms)
  • Wheelchair accessible
  • Grab bar near toilet

Languages

  • Afrikaans
  • English
  • Zulu

Room amenities

Be entertained

  • 32-inch LED TV
  • Premium satellite channels

Home comfort

  • Air conditioning
  • Coffee/tea maker

Sleep well

  • Bed sheets provided

What to enjoy

  • Balcony
  • Individually furnished

Freshen up

  • Private bathroom
  • Bath or shower
  • Rainfall shower heads
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Desk chair

More

  • Daily housekeeping
  • In-room safe

Fees & policies

Optional extras

  • English breakfast is offered for an extra charge of ZAR 150 for adults and ZAR 100 for children (approximately)
  • Local area shuttle and beach shuttle services are offered for an extra charge

Children & extra beds

  • In-room babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

  • Pool access available from 6:00 AM to 10:00 PM

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; masks are required in public areas; reservations are required for some on-site facilities.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Policies

Only registered guests are allowed in the guestrooms.

This property does not have lifts.

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector and a first aid kit on site.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards and debit cards. Cash is not accepted.

Also known as

Elephant Lake Hotel St. Lucia
Elephant Lake St. Lucia
Elephant Lake Hotel
Elephant Lake Hotel Hotel
Elephant Lake Hotel St. Lucia
Elephant Lake Hotel Hotel St. Lucia

Frequently asked questions

Does Elephant Lake Hotel offer free cancellation for a full refund?
Yes, Elephant Lake Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Elephant Lake Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Elephant Lake Hotel?
Yes, there's an outdoor pool. Guests have pool access from 6:00 AM to 10:00 PM.
Are pets allowed at Elephant Lake Hotel?
Sorry, pets aren't allowed.
Is parking offered on site at Elephant Lake Hotel?
Yes, there's free self parking. Free motorhome/bus/lorry parking is available.
What are the check-in and check-out times at Elephant Lake Hotel?
You can check in from 2:00 PM - 8:00 PM. Check-out time is 10 AM. Express check-out is available.
What is there to do at Elephant Lake Hotel and nearby?
Have fun with activities such as boat tours, hiking and mountain biking, and practise your swing at the nearby golf course. Additional recreation on-site includes ecotours. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a garden.
Are there restaurants at or near Elephant Lake Hotel?
Yes, there's an on-site restaurant. Nearby restaurants include Wimpy (4-min walk).
Does Elephant Lake Hotel have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Elephant Lake Hotel like?
Elephant Lake Hotel is located on the waterfront, a short 2-minute walk from iSimangaliso Wetland Park and 11 minutes' walk from The Gallery-St Lucia.

Overall score and ratings

7.4

Good

7.7/10

Cleanliness

7.5/10

Staff & service

4.0/10

Amenities

7.4/10

Property conditions & facilities

6.6/10

Eco-friendliness

10/10 Exceptional

Great stay. Comfortable, very quiet and good location.
P B, 3-night family trip
Verified Hotels.com guest review

8/10 Very good

Valentine’s
Great
CS, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

St Lucia vibes
Perfectly located !!! Rooms were spacious & clean & loved the pool layout.
View from our room
spacious room with pool view
St Lucia main beach
Mary, 1-night family trip
Verified Hotels.com guest review

2/10 Poor

This hotel is in a great location but completely neglected and poorly managed: inadequate linen ( 2 towels per room); Aircons in a state of disrepair, no cappuccino machine, pool area not managed ( outsiders come to swim), restaurant almost non-existent.
Ndumiso, 4-night family trip
Verified Hotels.com guest review

2/10 Poor

Horrendous!
Pathetic customer service! 45mins to check in, 30 minutes to check out. Manager is “too busy” to address any issues. Old, dilapidated hotel.
Keshen, 2-night family trip
Verified Hotels.com guest review

4/10 Fair

Service was very bad, no one attended us when we arrived we even took keys by ourselves because there was no one at reception and also when we checked out we just left the keys, there was no one. Cockroach in our room, it was not clean even the balcony. Breakfast was fine. No fridge. Overall we was so disappointed.
1-night trip
Verified Hotels.com guest review

4/10 Fair

Fair - Wifi, damp, breakfast needs to improve
Wifi in the reception area only, not in the rooms. Staff not really friendly. We were sent to the right room and found it unbearably smelling of dump from the mat. We were given another room and it was better than the first, but it smells too. Breakfast can be nice but it was smaill portions. The hotel is nicely and centrally situated. We saw the hippos upclose. Great hotel and it can be upscaled easily. Nice swimming pool and gardens.
Koliwe, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Lovely place, very convenient, walking distance to shops and restaurants. Would suggest a mini fridge in rooms though.
Lynette, 2-night family trip
Verified Hotels.com guest review

6/10 Good

jean claude, 3-night trip
Verified Hotels.com guest review

6/10 Good

nhappy
Upon arrival I was sent to a room that I have not paid for. After asking and telling the receptionist about this she had told me all other rooms are fully booked and they cannot do anything. I found this very frustrating as I did not get what I paid for. The room was a king size bed what I paid for but yet I was given two single beds.
Kriben, 3-night trip
Verified Hotels.com guest review