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1 room, 2 adults

Surabaya Suites Hotel

4-star4 stars
Great for families

Good to know

  • Children's pool
  • Connecting/adjoining rooms available
  • Free WiFi
  • Fridge
Plaza Boulevard, Jalan Pemuda 31-37, Surabaya, East Java, 60271, Indonesia

4-star hotel with outdoor pool, connected to a shopping centre, near Surabaya Plaza Shopping Mall
  • Free WiFi and free parking
  • Great for families

    Good to know

    • Children's pool
    • Connecting/adjoining rooms available
    • Free WiFi
    • Fridge
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.  Check restrictions for your trip.

  • The hotel is in a poor state - although laundered, sheeted were ripped with some holes…Sep 10, 2018
  • Very convenient and friendly staff allowing us the flexibility and freedom to peruse with…Dec 27, 2019

Surabaya Suites Hotel

from £14
  • Junior Suite King
  • Business Suite King
  • Deluxe Suite King
  • Business Suite Twin
  • Junior Suite Twin

What’s around Surabaya Suites Hotel

Landmarks

  • Heart of Surabaya
  • Surabaya Plaza Shopping Mall - 2-minute walk
  • Grand City Surabaya - 10-minute walk
  • Tunjungan Plaza - 16-minute walk
  • World Trade Centre - 2-minute walk
  • Submarine Monument (Monumen Kapal Selam) - 6-minute walk
  • Grahadi - 9-minute walk
  • Sharp Bamboo Monument - 10-minute walk

Getting around

  • Surabaya (SUB-Juanda) 40-min drive
  • Surabaya Gubeng Station 15-min walk
  • Surabaya Pasar Turi Station 13-min drive
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 230 rooms
  • This hotel is arranged over 7 floors

Arriving/leaving

  • Check-in time 2:00 PM-midnight
  • Check-out time is noon
  • Express check-in/out
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding

  • No cots (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi and wired Internet access in rooms

Transport

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • Free on-site self-parking

  • Free on-site valet parking

  • Wheelchair-accessible parking on site

  • Free off-site parking nearby

Payment types at the property

  • Cash

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Food and drink
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • 24-hour room service
Things to do
  • Outdoor pool
  • Children's pool
  • Health club
  • Spa services on site
  • Spa treatment room(s)
  • Fitness classes on site
  • Golfing nearby
  • Spa tub
  • Steam room
  • Sauna
Working away
  • Business centre
  • Conference space
  • Conference space size (feet) - 1292
  • Conference space size (meters) - 120
  • One meeting room
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Porter
Facilities
  • Number of buildings/towers: 1
  • Year Built – 1993
  • Lift
  • Safe-deposit box at front desk
  • Library
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
Languages Spoken
  • English
  • Indonesian

In the room

Home comforts
  • Air conditioning
  • Coffee/tea maker
  • Slippers
  • Iron/ironing board (on request)
Sleep well
  • Blackout drapes/curtains
Things to enjoy
  • In-room massage available
Freshen up
  • Private bathroom
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
Be entertained
  • LCD TV
  • Premium TV channels
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Phone
Food and drink
  • Fridge
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. There are massage/treatment rooms available. Services include facials, body scrubs, body treatments and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy.

Dining

Cafe Taman – This restaurant specialises in international cuisine and serves brunch, lunch and dinner. Guests can enjoy drinks at the bar.

Coffee Bar – This coffee shop serves brunch, lunch and dinner.

Surabaya Suites Hotel’s small print

Also known as

  • Horison Suites Surabaya Hotel
  • Horison Suites Hotel
  • Horison Suites Surabaya
  • Surabaya Suites Hotel Hotel
  • Surabaya Suites Hotel Surabaya
  • Surabaya Suites Hotel Hotel Surabaya
  • Surabaya Suites
  • Surabaya Suite Hotel Java
  • Horison Suites Hotel
  • Surabaya Suites Hotel Java
  • Horison Suites Surabaya
  • Surabaya Suites Hotel Hotel
  • Surabaya Suites Hotel Surabaya
  • Surabaya Suites Hotel Hotel Surabaya

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing that there's a fire extinguisher and a smoke detector on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Contactless check-in and contactless checkout are available.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

For transfers, guests must contact the property 72 hours prior to arrival on the number on the booking confirmation.

Reservations are required for massage services and spa treatments, and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards, debit cards and cash.

Optional extras

Rollaway beds are available for USD 48.0 per night

Airport shuttle service is offered for an extra charge of USD 17 (one-way)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Surabaya Suites Hotel

  • Does Surabaya Suites Hotel offer free cancellation for a full refund?
    Yes, Surabaya Suites Hotel does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Surabaya Suites Hotel?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Surabaya Suites Hotel?
    Yes, there's free self and valet parking.
  • Is there a pool at Surabaya Suites Hotel?
    Yes, there's an outdoor pool and a children's pool.
  • Are pets allowed at Surabaya Suites Hotel?
    Sorry, neither pets and nor service animals are allowed.
  • What are the check-in and check-out times at Surabaya Suites Hotel?
    You can check in from 2:00 PM - midnight. Check-out time is noon. Express check-in and check-out and contactless social distancing and check-out are available.
  • Are there restaurants at or near Surabaya Suites Hotel?
    Yes, there's an on-site restaurant that offers international cuisine. Nearby restaurants include Zangrandi (7-min walk), My Kopi-O (7-min walk) and The Brownie Bar (7-min walk).
  • Is an airport shuttle service offered by Surabaya Suites Hotel?
    Yes, an airport shuttle is available. The charge is USD 17 one-way.
  • What is there to do at Surabaya Suites Hotel and nearby?
    On-site recreation at Surabaya Suites Hotel includes aerobics . Enjoy a relaxing soak in the hot tub and an invigorating swim in the outdoor pool. Surabaya Suites Hotel also has a sauna and a steam room.

Recent reviews

Good 7.2 From 29 reviews

Very good 8.0
Convenient location. Beside surabaya plaza. Breakfast however not much variety
sg1 night family trip
Very good 8.0
Clean and conveniently located next to a mall. Room is spacious too
sg2 night family trip
Very good 8.0
Decent stay
I was given a smoking room when it was stated non-smoking in my booking. Luckily the room did not reek of smoke although it did when i step outside. The staff did apologise to me and offered to change room once a non-smoking room is available. The condition of the gym/fitness centre was quite poor. Both treadmill machines were down and the stationary bikes were old. The pool was decent. The room was comfortable but I had some issues with the towels and sheets, as stains were visible. All in all, it was a fairly modest place to stay and I would still recommend this hotel to non-fussy stayers.
sg5 night business trip
Very good 8.0
Great value for the money... spacious rooms with business table separately... cleanliness and daily room cleaning, good food at the restaurant... good for business travel , or to stay and see around Surabaya, all positive experience except for the WiFi...lobby WiFi had no issues, WiFi repeatedly get disconnected once inside the room...and had difficulty in connecting..if not for that ... great, stay👍
sg5 night trip
Very good 8.0
Property was in a great area across from a mall, rooms were a little older than expected but comfortable, price could be adjusted to reflect dating decor but overall comfortable stay
ca1 night trip with friends
Good 6.0
The room given was a big room. Breakfast was very chaotic as the hotel was hosting a big group during my stay and there was not enough food for all. The Gym and the Swimming pool looks dated and not very inviting.
Jackmond, sg3 night business trip
Good 6.0
Book if the price stay low
Was joining a sunrise trip to mount bromo and leaving for Yogyakarta the next day by train. So really just stayed for a short rest at the evening. Location is good - next to mall, close with train station. Condition is not the best but expected given the very low price, also very acceptable for a short stay. One major down side is that some room is facing the lobby, and despite we were staying at the top floor the noise from the lobby is still quite notable. Overall quite ok for our short stay given the price.
Hei Tung, hk2 night romance trip
Poor 2.0
For my 1 night stay, I changed 3 rooms in total. Couldn't find a electric point for charging my laptop and mobile. Housekeeping told me to plug out table lamp and use power point, leaving the room darker (it was already pretty fun). The toilet flush doesn't work very well in the 1st room, also pillows looks old and out of shape (believe me, you won't want to touch it!). Requested for change of pillow and they offer me to change to a better room. 2nd room was not tidied and in total mess (I took picture but i will not post it here). 3rd room is a little better but it was a really a nightmare for me and I will never recommend this hotel to anyone.
sg1 night business trip
Exceptional 10.0
Satisfied and recommended
Qomaruddin, us1 night business trip
Very good 8.0
Nice hotel close to the shopping mall and convention centre
my3 night trip

Surabaya Suites Hotel