Ponce Plaza Hotel & Casino

Lovely historic building, very nice hotel. Friendly staff all speak English well. Busy area near a loud nightclub meant we had to run AC to mask street noise, even though we'd have rather left our patio door open all night. A minor inconvenience, and the noise wasn't noticeable with doors shut and AC running. Lots of restaurants in walking distance.

The noise emanating from the A/C machine in the parking is extremely annoying. It’s a constant drone that makes you think you’re in a factory of some sort. That’s my only gripe. Everyone else is great.

The air conditioning was working by an external generator night to our room. The noise level was at times unbearable and there were no other rooms. Bathroom shower leaked leaving water all over the floor. Not enough towels and the service took way to long to address the issues we had with the room, if they came by at all. When I went to address the problem to the front desk I had to wait for the employee to get off her personal call for five minutes before she attended me. I know because I speak fluent Spanish and her the entire conversation.

Quick check in & Out, location!!! Employee service excellent.

It has fleas in the room. They must have allowed pets to stay in the room. I had several flea bites in the morning.