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All properties in Akumal, Quintana Roo, Mexico

Grand Sirenis Riviera Maya Resort & Spa - All Inclusive

All-inclusive beachfront property with spa, near Yal-ku Lagoon

  • Free parking

Image gallery

  • Poolside Bar
  • Poolside Bar
  • Beach
  • Beach
  • Poolside Bar
Poolside Bar. Image 1 of 82.
1 / 82Poolside Bar
Zona Costera K256, Akumal, 77710, QROO, Mexico
7.8.Good.
  • Everything was perfect! I definatelly reccomand this hotel when you're in Mexico!

    Jan 31, 2020

  • We liked the facilities e.g. the room and shower area. The bath tub was very used so we…

    Nov 13, 2019

See all 604 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • Guests are provided with free hand sanitiser

Guests rated location

Safe
Quiet
Walkable
Dining options
Convenient
  • Free parking
  • Pool
  • Gym
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 946 smoke-free guestrooms
  • Daily housekeeping
  • On a private beach
  • 10 restaurants and 11 bars/lounges
  • Full-service spa
  • 3 outdoor pools and lazy river

Feel at home

  • Children's pool
  • Children's club
  • Children's club (free)
  • Private bathroom
  • Private spa tub
  • Separate bathtub and shower

What’s around

  • On the waterfront
  • Akumal Beach - 2.8 mi / 4.6 km
  • Hekab Be Biblioteca - 2.6 mi / 4.1 km
  • Akumal Ecological Center - 2.7 mi / 4.4 km
  • Xpu-ha Beach - 4 mi / 6.5 km
  • Ecopark Kantun Chi - 5.6 mi / 9 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Deluxe Junior Suite
  • Deluxe Junior Suite Quadruple
  • Deluxe Junior Suite Single

What’s around

Landmarks

  • On the waterfront
  • Akumal Beach - 2.8 mi / 4.6 km
  • Hekab Be Biblioteca - 2.6 mi / 4.1 km
  • Akumal Ecological Center - 2.7 mi / 4.4 km
  • Xpu-ha Beach - 4 mi / 6.5 km
  • Ecopark Kantun Chi - 5.6 mi / 9 km
  • Half Moon Bay - 6.4 mi / 10.4 km
  • Yal-ku Lagoon - 6.7 mi / 10.7 km
  • Riviera Maya Golf Club - 6.8 mi / 11 km
  • Taj Mahal Cenote - 5.3 mi / 8.6 km
  • Cenote Cristalino - 5.7 mi / 9.3 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) 77-min drive
map
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Zona Costera K256, Akumal, 77710, QROO, Mexico

At a glance

Size

  • 946 rooms
  • Arranged over 3 floors

Arriving/leaving

  • Check-in time 3:00 PM-anytime
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

To make arrangements for check-in, please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions and key retrieval information. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Free children's club (ages 4-11)

Pets

  • No pets or service animals allowed

Internet

  • WiFi in public areas*
  • WiFi in rooms*

Parking

  • Free on-site self-parking
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property
*See small print for additional details or extra charges

At the property

Taking the kids?

  • Children's club (free)

Food and drink

  • Free buffet breakfast
  • 10 restaurants
  • 11 bars/lounges
  • Coffee shop/café
  • Snack bar/deli
  • Beach bar
  • Room service (during limited hours)

Things to do

  • Basketball on site
  • Free bicycles on site
  • Ecotours on site
  • Hiking/biking trails on site
  • Kayaking on site
  • Motor boating on site
  • Pilates classes on site
  • Rowing or canoeing on site
  • Snorkelling on site
  • Volleyball on site
  • Yoga classes/instruction on site
  • Golfing nearby

Services

  • 24-hour front desk
  • Concierge services
  • Laundry facilities
  • Hair salon
  • Wedding services
  • Multilingual staff

Facilities

  • Number of buildings/towers: 10
  • Year Built – 2006
  • Lift
  • ATM/banking
  • Garden

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking

Languages Spoken

  • English
  • French
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Coffee/tea maker
  • Slippers
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Turndown service

Things to enjoy

  • Private spa tub
  • Yard
  • Separate sitting area
  • Balcony

Freshen up

  • Private bathroom
  • Jetted bathtub
  • Designer toiletries
  • Hair dryer

Be entertained

  • 50-inch Smart televisions
  • Cable TV channels

Stay connected

  • Desk
  • WiFi (surcharge)
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors

Special features

All inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
  • Buffet and à la carte meals, snacks and beverages included
  • Room service during certain hours (limited menu)
  • In-room minibar (all beverages included)
  • Dining and beverage availability is limited at one or more venues

Activities and facilities/equipment
All non-motorised water sports and land activities, and use of recreational facilities and equipment are included.

Water activities
  • Kayaking
  • Rowing/canoeing
  • Snorkelling

Land activities
  • Cycling
  • Fitness facilities
  • Football
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Bartending
  • Cooking
  • Dancing
  • Language
  • Yoga

Kids' club
  • Supervised activities for children between 4 and 11 years old

Entertainment
  • On-site entertainment and activities
  • Access to on-site nightclubs
  • On-site live performances

Not included
  • Scuba-diving certification
  • Tennis lessons
  • Surcharge for premium food items
  • Surcharge for premium or imported alcoholic beverages
  • Premium food items
  • Surcharge for room service
  • Spa/beauty facilities and services
  • Off-site tours
  • Transport to off-site activities

Spa

Spa Grand Sirenis has 17 treatment rooms, including rooms for couples and outdoor treatment areas. Services include facials, body wraps, body scrubs and detox wraps. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a sauna, a spa tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

Akumal and Tulum – Overlooking the ocean, this restaurant serves breakfast, lunch and dinner. A children's menu is available.

Ikebana,from 3nights stay – This restaurant specialises in Japanese cuisine. Reservations are required. Open daily.

Rodizio,from 3nights stay – This restaurant specialises in Brazilian cuisine. Reservations are required. Open daily.

El Patio,from3nights stay – This restaurant specialises in Mexican cuisine. Reservations are required. Open daily.

Siam, from 3 nights stay – This restaurant specialises in Thai cuisine. Reservations are required. Open daily.

Recreation

On Site

  • Fitness facilities
  • Sauna
  • Spa tub
  • Steam room
  • Tennis on site
  • Basketball on site
  • Free bicycles on site
  • Ecotours on site
  • Hiking/biking trails on site
  • Kayaking on site
  • Motor boating on site
  • Pilates classes on site
  • Rowing or canoeing on site
  • Snorkelling on site
  • Volleyball on site
  • Yoga classes/instruction on site

Nearby

  • Golfing nearby

Awards and affiliations

Green/Sustainable Property
This property participates in Travelife, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Small print

Also known as

  • Grand Sirenis Riviera Maya All Inclusive Akumal
  • Grand Sirenis Riviera Maya Solidaridad
  • Grand Sirenis Riviera Maya All Inclusive Kantenah
  • Sirenis Riviera Maya Inclusiv
  • Grand Sirenis Riviera Maya Resort Spa All Inclusive
  • Grand Sirenis Riviera Maya Resort & Spa - All Inclusive Akumal
  • Grand Sirenis Riviera Maya Resort All Inclusive Akumal
  • Grand Sirenis Riviera Maya Akumal
  • Grand Sirenis Riviera Maya
  • Grand Sirenis Riviera Maya Resort All Inclusive
  • Sirenis Riviera Maya Inclusiv
  • Grand Sirenis Riviera Maya Resort Spa All Inclusive
  • Grand Sirenis Riviera Maya Resort & Spa - All Inclusive Akumal
  • Grand Sirenis Riviera Maya All Inclusive Solidaridad

Optional extras

Late check-out can be arranged for an extra charge of USD 15

WiFi is available in guestrooms for USD 0 per hour (rates may vary)

WiFi is available in public areas for USD 0 per hour (rates may vary)

Policies

Only registered guests are allowed in the guestrooms.

Guests under 18 years old are not allowed in the spa.

Guests can rest easy knowing that there's a fire extinguisher and a smoke detector on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitiser.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards and cash.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:
  • A tax is imposed by the city: USD 1.5 per accommodation, per night

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Grand Sirenis Riviera Maya Resort & Spa - All Inclusive does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Yes, there are 3 outdoor pools and a children's pool.
  • Sorry, neither pets nor service animals are allowed.
  • You can check in from 3:00 PM - anytime. Check-out time is noon. Late check-out is available for a charge of USD 15 (subject to availability).
  • Yes, there are 10 on-site restaurants, featuring Japanese cuisine and ocean views. Nearby restaurants include Villa Morena (3.6 mi), Ksm Beach Club (4.6 mi) and Cosme's Taqueria (4.6 mi).
  • Have fun with on-site activities such as kayaking, rowing and snorkelling and improve your game at the on-site tennis courts. Additional recreation on-site includes basketball, ecotours and pilates. Indulge in a treatment at the spa, soothe your senses in the hot tub or go for a swim in one of the 3 outdoor swimming pools. Grand Sirenis Riviera Maya Resort & Spa - All Inclusive also has 11 bars, a private beach and a lazy river, as well as a sauna, a steam room and a garden.
7.8.Good.
  • 4.0.Fair

    The food at this hotel is the worst ever. Make the best of breakfast. Don’t eat anything unless you are sure it’s out of a packet (eg cereal) or freshly cooked in front of you. We were in a large party and pretty much everyone was ill at some point from something they ate. The staff are very helpful. Rooms are okay. The hotel needs a makeover, falling apart at the seams.

    Steve, 5 night trip with friends, Oct 23, 2019

    Verified Expedia guest review

  • 2.0.Poor

    It was the worst hotel I have ever been too! Rude, aggressive and unhelpful staff. Awful food. Run down dirty rooms. Honestly can’t think of one good thing apart from the beach party!

    7 night trip with friends, Oct 20, 2019

    Verified Expedia guest review

  • 8.0.Very good

    Okay we had a great holiday, the hotel is lovely and most things were pretty good.....choice at the buffet is fantastic, the a la cartes were very good, the lazy river is fantastic, entertainment staff and shows of a high standard. There is lots going on at the resort and always something to do, although we enjoyed just relaxing. The hydrospa was fantastic, we visited on several occasions. Slight drawbacks were.....resort is huge which means you can be walking around a lot. Restaurants and lobby and buffet and bars are all roasting, the air con system simply isn’t very effective. A la carte booking system is frustrating- we were here in honeymoon and on day one tried to start organising our a la carte meals and were told that everything was fully booked for the next 5 days, and you are restricted to only having 4 bookings for a 9 night holiday. Our swimming pool was absolutely filthy, flies, cigarettes, leaves, dead moths....eventually had to just move to another pool but it was a 20 minute walk from our room. The other pool was clean, all good. Staff are fantastic, favourites were Anna in teppanyaki and deyhsi in the sports bar.

    10 night romance trip, Jun 8, 2019

    Verified Expedia guest review

  • 6.0.Good

    Nice hotel with floors

    Concierge especially Guillaremo was amazing without him, this hotel would of been a disaster, Caroline front desk was very rude when changing money, Mellisa was great support Hotel offers restaurants for those that book in advance this is very poor for a five star resort. Restaurants should be available on a first come first serve basis

    Rajinder, 6 night family trip, Apr 16, 2019

    Verified Hotels.com guest review

  • 8.0.Very good

    Overall great experience

    We were with a group of more than 40 people at this hotel for 5-6 nights. Overall we liked the hotel in terms of cleanliness, good food, bar services, pool entertainment, and lounges. The Sky bar was an ideal place to hangout after dinner. The hotel grounds and locations are conveniently layout and beautiful. Theater shows just average and need improvements. The theater itself needs more air circulation as it is very stuffy. Hotel needs to improve checkin procedure as it takes up to 2 hrs to check in during peak times. Also we recommend that the hotel do away with specialty restaurants reservations requirements as it was a hassle and time consuming for big groups to reserve. We travel to Cancun a lot as big groups and have noticed most hotels nowadays got rid of specialty restaurants reservations and adopted the first come first serve basis. Just our group comments. We hope to come back next time with different group of friends/families so they can experience the place. Hopefully the beach with be cleared of seaweed by then so we can do the snorkeling of their beautiful bay.

    5 night trip with friends, Jul 21, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    Great Family time!!

    Excellent staff!! The best spa of the world! Amazing shows time and the live music at the sky bar! Friendly people

    Margiory, 6 night family trip, Jul 13, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Extraordinary

    Out of all the places we’ve visited, this is the friendliest group of people we’ve encountered. Kind, friendly, accommodating and always a smile in their face.

    6 night family trip, Jul 5, 2021

    Verified Hotels.com guest review

  • 4.0.Fair

    Still waiting on 2 pillows 8 days later

    Eduardo, 7 night family trip, Jul 4, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Will ne coming back next year

    Our room was clean. Had a good air conditioning. On our frst night, ceiling bathroom was dripping. Maintenance staff temporarily put something on the ceiling that stops the dripping and fixed it the following day because it was already very late. Food and drinks was good. Service crew was polite and courteous. Enjoyed the Theater performance especially Michael Jackson. Shuttle drivers are friendly but waits for a couple of minutes to get a ride.

    5 night family trip, Jul 4, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    Great value. Large property with several large pools and a nice spa. Restaurants were also very good.

    Laura, 7 night trip, Jun 19, 2021

    Verified Hotels.com guest review

See all 604 reviews