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All properties in Otaru, Hokkaido, Japan
1 room, 2 adults

Grand Park Otaru

4-star4 stars
11-3 Chikko, Otaru, Hokkaido, 047-0008, Japan

4-star hotel with 3 restaurants, connected to a shopping centre, near Otaru Canal
  • Free WiFi
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Restrictions related to your trip

Japan may have travel restrictions in place, including self-quarantine, due to COVID-19. Find out more

  • Conveniently located right next to a mall, staffs are super friendly and helpful, rooms…Feb 24, 2019
  • The hotel is conveniently co-located with a shopping mall which provided good access to…Aug 10, 2018

Grand Park Otaru

from £58
  • Superior Triple Room, Non Smoking, Mountain View (2 Beds+1 Extra Bed)
  • Superior Triple Room, Non Smoking, Ocean View (2 Beds+1 Extra Bed)
  • Japanese Style Suite Room, Smoking, Ocean View
  • Deluxe Double Room, Smoking, Mountain View
  • Deluxe Double Room, Smoking, Ocean View
  • Deluxe Twin Room, Smoking, Mountain View
  • Deluxe Twin Room, Smoking, Ocean View
  • Presidential Suite Room, Smoking
  • Executive Suite Room, Smoking
  • Suite, Smoking, Bay View
  • 2 Connecting Twin Room, Non Smoking, Ocean View
  • Japanese Style Room, Smoking, Ocean View
  • Superior Double Room, Non Smoking, Mountain View
  • Superior Twin Room, Non Smoking, Mountain View
  • Superior Twin Room, Non Smoking, Ocean View
  • Deluxe Double Room, Non Smoking, Ocean View
  • Deluxe Double Room, Non Smoking, Mountain View
  • Deluxe Twin Room, Non Smoking, Mountain View
  • Superior Double Room, Non Smoking, Ocean View
  • Deluxe Twin Room, Non Smoking, Ocean View
  • Japanese Style Suite Room, Non Smoking, Ocean View
  • Japanese Style Room, Non Smoking, Ocean View

What’s around Grand Park Otaru

Landmarks

  • Otaru Canal - 42-minute walk
  • Shin Nihonkai Ferry - 26-minute walk
  • Sakaimachi Street - 31-minute walk
  • Kita-no-homare Brewery Shusen-kan Museum - 31-minute walk
  • Syusenkan - 32-minute walk
  • Otaru Music Box Museum - 33-minute walk
  • Suitengu - 40-minute walk
  • Otaru City Art Museum - 2.4 mi / 3.9 km

Getting around

  • New Chitose Airport (CTS) 66-min drive
  • Sapporo (OKD-Okadama) 47-min drive
  • Inazumi-koen Station 21-min drive
  • Hassamu Station 23-min drive
  • Hoshimi Station 24-min drive
  • Ski shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 296 rooms
  • This hotel is arranged over 18 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • Japan may have travel restrictions in place, including self-quarantine, due to COVID-19.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. The type of breakfast (buffet or full) available at this property varies with stay dates.
A scheduled power outage will take place on April 13, 2021 1-5 AM. Please note that all electric facilities and elevators will be out of service during this time.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 15

Travelling with others

Children

  • No cots (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • On-site self-parking (JPY 1100 per night)

  • On-site parking is limited (max. 10 spaces per unit)

Offsite

  • Ski shuttle*

Payment types at the property

* See small print for additional details or extra charges

In the hotel

Food and drink
  • 3 restaurants
  • Bar/lounge
  • Room service (during limited hours)
Things to do
  • Ski shuttle (surcharge)
Working away
  • Conference space
Services
  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter
Facilities
  • Lift
  • Safe-deposit box at front desk
  • Designated smoking areas
Accessibility
  • Accessible bathroom
  • In-room accessibility
Languages Spoken
  • Chinese
  • English
  • Korean

In the room

Home comforts
  • Air conditioning
Freshen up
  • Private bathroom
  • Bath with shower
  • Free toiletries
  • Hair dryer
Be entertained
  • TV
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Fridge
More
  • Daily housekeeping
  • In-room safe

Special features

Dining

Terrace Brasserie – This restaurant serves breakfast, lunch and dinner.

Marina Bar & Restaurant – This restaurant only serves dinner. Guests can enjoy drinks at the bar.

Cocoro – This sushi bar specialises in Japanese cuisine and serves lunch and dinner.

Grand Park Otaru’s small print

Also known as

  • Grand Park Otaru Hotel
  • Grand Park Otaru Otaru
  • Grand Park Otaru Hotel Otaru
  • Otaru Grand Park Hotel
  • Hilton Otaru
  • Grand Park Otaru Hokkaido
  • Otaru Hilton
  • Hilton Otaru
  • Grand Park Hotel Otaru
  • Otaru Grand Park Hotel
  • Grand Park Otaru Hotel
  • Grand Park Otaru
  • Grand Park Otaru Otaru
  • Grand Park Otaru Hokkaido
  • Grand Park Otaru Hotel Otaru
  • Otaru Hilton
  • Otaru Grand Park Hotel
  • Grand Park Otaru Hokkaido
  • Grand Park Hotel Otaru
  • Hilton Otaru
  • Grand Park Otaru Hotel Otaru
  • Grand Park Otaru Hotel

Policies

The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.

Guests must contact this property in advance to reserve on-site parking.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; masks are required in public areas.

Enhanced food service safety measures are in place.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

Optional extras

Self-parking costs JPY 1100 per night

Ski shuttle service is offered for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Grand Park Otaru

  • Does Grand Park Otaru offer free cancellation for a full refund?
    Yes, Grand Park Otaru does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Grand Park Otaru?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Grand Park Otaru?
    Yes. Self-parking costs JPY 1100 per night. Parking spaces may be limited.
  • Are pets allowed at Grand Park Otaru?
    Sorry, pets aren't allowed.
  • What are the check-in and check-out times at Grand Park Otaru?
    You can check in from 3 PM - midnight. Check-out time is noon.
  • Are there restaurants at or near Grand Park Otaru?
    Yes, there are 3 on-site restaurants, featuring Japanese cuisine. Nearby restaurants include Mos Burger (3-min walk), New Naruto (2 mi) and The Uroko (2 mi).
  • What is there to do at Grand Park Otaru and nearby?
    Have fun with nearby winter activities such as skiing.

Recent reviews

Fabulous 8.6 From 527 reviews

Very good 8.0
The hotel is next to a shopping centre with a large supermarket. Relatively spacious room and bathroom. Comfortable beds. Helpful staff, front desk helped us to make local calls. Basement parking available.
gb1 night family trip
Exceptional 10.0
The place was reasonable and friendly overall. But I didn’t expect to be charged for parking within the property where I stayed for 3 nights.
us3 night family trip
Exceptional 10.0
Located about 1.5 KM from downtown. However, the hotel is walking distance from the Chikko JR station which brings you at the main station Otaru. Pleasant staff, helpful and resourceful.
Luc, us1 night trip
Good 6.0
ホテル自体は綺麗です。隣にAEONがあって便利なんでしょうが、早く閉まるので夕飯の前しかお買い物はできないです。ところどころ臭いが気になりました。シーツは問題ないんですが、浴衣(シティホテルなのに浴衣…)が古い臭いがしたり、ユニットバスのカーテンが次の朝濡れて臭ったり。そこだけが残念でした。でもそれ以外はしっかりと清潔感あるので、概ね良いです。
Riku, us1 night romance trip
Exceptional 10.0
Clean and upscale facility, ocean front view. Reasonably convenient location
Japanese, us1 night romance trip
Exceptional 10.0
I stayed a Japanese style room at low floor, but enjoyed nice view.
N.E, us1 night trip
Exceptional 10.0
Clean and big room, location is very good, 5 mins. indoor walk to Aeon Mall
tam, hk2 night family trip
Good 6.0
The staff was extremely polite but the Japanese/English barrier was very difficult at times. I’ll admit, I could have done better at learning more Japanese but I would assume the hotel would staff more people with basic English abilities. Outside of a room to stay in there was nothing else the hotel had to offer. The food was way overpriced and mediocre, I’d recommend eating in town. Then there was the smell in the hotel room. It smelled exactly like my 98yr old grandmother's retirement home. It wasn’t appealing, it was gross. It is nicely located right next to the Otaruchikko stop of the train station so getting in and out was easy. If I end up returning to Otaru, I’ll find another hotel.
MisterSoze, us4 night trip
Very good 8.0
Staffs were very helpful. Bathroom, especially shower, could use an update or renovation since it had unpleasant order
Peter, us2 night family trip
Exceptional 10.0
Super good value for money. Incredibly friendly and gracious staff. It’s my favorite hotel in otaru and the best place to stay if you’re heading to Kiroro.
Ruby Chun Ju, tw2 night trip with friends

Grand Park Otaru