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Dreams Riviera Cancun Resort & Spa All Inclusive

4.5-star4.5 stars
Carretera Federal Chetumal Puerto JuárezKm 324-342 Manzana 1, Lote 3, SM 11, Puerto MorelosQROO77580Mexico

Puerto Morelos beachfront Resort with 9 restaurants, spa
  • VIPVIP properties

    VIP properties have been recognised for offering exceptional service to our customers.

  • Free WiFi and free parking
Very Good8.4
Service
Fantastic service
Pool
Great pool
Location
Great location
Food
Delicious food
265See all 265 Hotels.com reviews
From 6,904 reviewsTripAdvisor Traveller Rating

Dreams Riviera Cancun Resort & Spa All Inclusive

from £763
  • Premium Deluxe Tropical & Garden view ( 1 King)
  • All inclusive (Premium Deluxe Plunge Pool (King))
  • All inclusive (Premium Deluxe Ocean View (King))
  • Preferred Club Plunge Pool (King) W/ Jacuzzi
  • All inclusive
  • Run of the House
  • Premium Deluxe Tropical & Garden View (2 beds)
  • Premium Deluxe Plunge Pool (Double beds)
  • Preferred Club Ocean View Jacuzzi (Double beds)
  • Preferred Club Plunge Pool (Double beds) Jacuzzi
  • Premium Deluxe Ocean View (Double beds)
  • Preferred Club Master Suite With Jacuzzi
  • Room, Jetted Tub (Prefered Club Deal of the Day )with Jacuzzi
  • Preferred Club HoneyMoon Suite With Jacuzzi
  • Room, Ocean View, Poolside (2 doubles beds, Preferred Club)W/ Jacuzzi
  • Room Ocean View, Poolside ( 1 Kind bed, Preferred Club)W/ Jacuzzi

At a glance

Key facts

Hotel size

  • This hotel has 486 rooms
  • This hotel is arranged over 5 floors

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is noon

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Babysitting/childcare *

  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi and wired Internet access in rooms

Transport

Parking

  • Free valet parking

Other information

  • All-inclusive (taxes and gratuities included)
  • Resort fee included
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • Children's club (free)
  • In-room childcare (surcharge)
  • Supervised childcare/activities (surcharge)
Food and drink
  • 9 restaurants
  • 6 bars/lounges
  • 2 beach bars
  • Coffee shop/café
  • Swim-up bar
  • Poolside bar
  • 24-hour room service
  • Free reception
  • Coffee/tea in a common area
Things to do
  • Beach sunloungers
  • Beach umbrellas
  • Number of outdoor pools - 3
  • Children's pool
  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Nightclub
  • Beach towels
  • Swim-up bar
  • Health club
  • Spa tub
  • Pool sunloungers
  • Steam room
  • Pool umbrellas
  • Sauna
  • Billiards or pool table
Working away
  • Business centre
  • Conference space
  • Meeting rooms 4
  • Conference space size (feet) - 8341
  • Conference space size (meters) - 775
  • Conference centre
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter
Facilities
  • Number of buildings/towers - 2
  • Built in 2009
  • Lift
  • ATM/banking
  • Designated smoking areas
  • Rooftop terrace
  • Garden
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Ceiling fan
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Turndown service
Things to enjoy
  • In-room massage available
  • Balcony or patio
Freshen up
  • Private bathroom
  • Jetted bathtub
  • Free toiletries
  • Hair dryer
Be entertained
  • 37-inch plasma TV
  • Premium TV channels
  • IPod docking station
  • DVD player
Stay connected
  • Desk
  • Free WiFi
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Access via exterior corridors

Special features

All inclusive

This resort is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included.
Food and beverages

  • Buffet and à la carte meals, snacks and beverages included
  • 24-hour room service (limited menu)
  • In-room minibar (all beverages included)

Activities and facilities/equipment
Water activities
  • Kayaking
  • Snorkelling

Land activities
  • Cycling
  • Football
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Cooking
  • Dancing
  • Language
  • Yoga

Not included
  • Use of golf equipment
  • Motorised water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Bottled wine
  • Bottled spirits
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Transport to off-site activities

Spa

The on-site spa has 12 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include facials, body wraps and body scrubs. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna and a spa tub.

Children under 16 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

Dining

Bordeaux – This restaurant specialises in French cuisine and only serves dinner.

El Patio – This restaurant specialises in Mexican cuisine and only serves dinner.

Himitsu – This restaurant specialises in Asian cuisine and only serves dinner. Reservations are required.

Oceana – This seafood restaurant specialises in seafood and serves breakfast, lunch, dinner and light fare.

Portofino – This restaurant specialises in Italian cuisine and only serves dinner.

Dreams Riviera Cancun Resort & Spa All Inclusive’s small print

Also known as

  • Dreams Riviera Cancun Resort All Inclusive Puerto Morelos
  • Dreams Riviera Cancun Resort All Inclusive
  • Dreams Riviera Cancun Puerto Morelos
  • Dreams Riviera Cancun Hotel Puerto Morelos
  • Dreams Riviera Cancun Hotel Puerto Morelos

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Children under 16 years old are not allowed in the spa without adult supervision.

Guests under 16 years old are not allowed in the spa.

Reservations are required for massage services and spa treatments, and can be made by contacting the property before arrival at the number on the booking confirmation.

Mandatory fees

The charges below are included in the total price displayed:

  • New Year's Eve gala dinner fee for stays on 31 December
  • Resort fee

Optional extras

Babysitting/childcare is available for an extra charge

Dial-up Internet access is available in guestrooms for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

What’s around Dreams Riviera Cancun Resort & Spa All Inclusive

Landmarks

  • On the beach
  • Crococun Zoo (33-minute walk)
  • Ojo de Agua Beach (37-minute walk)
  • Puerto Morelos Town Square (41-minute walk)
  • San Jose Catholic Parish (42-minute walk)
  • Puerto Morelos Reef (42-minute walk)
  • Artisans Market (43-minute walk)
  • Dr. Alfredo Barrera Marin Botanical Garden - 5.2 mi / 8.4 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) 22-min drive
  • Free self parking
  • Free valet parking

Recent reviews

Very Good 8.4 From 265 reviews

Dreams Riviera Cancun Resort & Spa All Inclusive
Very Good8.0
Amazing holiday would go again
Food is amazing. Make note to have closed shows n long trousers for men if eating at French restaurant. Book a table at conseige for Japanese. Location is fabulous. Weather was brilliant, room service is great. Never really went to the world cafe as Too much choice with al a carte restaurants on site. One thing to note on the flip side. Two weddings a day taking place all over hotel, during our stay they were filming a new promo video n didn't inform anyone just moved loads of loungers n put loud speakers on behind our sun beds. Buy coco bongo tickets from desk not the coco bongo guy as I got Two different prices from him n just as I'm handing money over he adds 15% charge for him!!!!
Amy, gb8 night romance trip
Dreams Riviera Cancun Resort & Spa All Inclusive
Good6.0
dissapointed
rooms ok, but not as nice as in Now Jade. Beach not so good, small swimming area, seaweed, high waves in March. Most staff seem rather lost and not helpful and confused. ATM only dispensing USD an not pesos. Taxis ridiculously expensive from the hotel. Would not go back.
Joanna, gb2 night trip
Dreams Riviera Cancun Resort & Spa All Inclusive
Very Good8.0
Nice time, but noisy at bedtime....
We had a wonderful time overall. Bedtime was a bit disruptive because walls in between rooms are thin so we heard people talking sneezing in the next room, like they were in our own room “literally “! And if they have friends over to party until 1am, well you can only imagine how upsetting that was. Called front desk who said they would take care of it. We don’t think they did. On another note, Mexican food in the resort was absolutely delicious! But the rest of the food, very mediocre. If you like to drink Chardonnay, prepare to drink “Mexican Chardonnay” mademin Mexico. Horrible! No other choice. All other cocktail drinks made to order were very good. Some bars in the resort had too shelve vodka, gin, rum, whiskey, bourbon and too shelve specialty liquors and Digestivos. Loved the resort facilities, music entertainment and beach! Gorgeous views. Last but definitely not least, the employees, from waiters, waitresses to room keepers, I mean every single employee were the very best, most caring, nicest I have ever experienced anywhere! They went beyond and above out of their way to make sure we were happy and that our needs were taken care of. That in itself, made the trip wonderful.
A Traveller, us5 night trip with friends
Dreams Riviera Cancun Resort & Spa All Inclusive
Very Good8.0
In the first 5 days the kids swimming pool wasnt function and the hotel has construction of the area there so it was not so nice but just after they finished in the last 2 days it was great
Pinhas, us7 night family trip
Dreams Riviera Cancun Resort & Spa All Inclusive
Exceptional10.0
Fantastic resort with great service !
The resort was amazing, Excellent family getaway. Will definitely book again !
Vikashan, za5 night family trip

See all reviews

Dreams Riviera Cancun Resort & Spa All Inclusive

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