I put a note on my reservation, advising I'm partially sighted & needed some basic help.
I was coming from far & I was late, &I rang the hotel to advise I was going to arrive late & not to give my room away, even though I paid in advance.
I arrived at 7pm, very late but with plenty of time to drop my bags & reach the venue on time for the start of a concert very dear to me.
I got the 1st scare at the reception when I was told me there was no reservation for me, but there was 1 when I rang earlier! So I gave the printed copy of my reservation & finally I was given the key to my room.
I was very agitated by then & made my way to my room via never ending floors, set of stairs & dark long corridors, the carpet in filthy condition that disgusted me even by walking with my shoes on. It looked like the carpet hadn't been hoovered for days & not washed for years, the floor tiles had sellotape on.
I opened the room & it was still uncleaned with dirty bedlinen, the bed undone & McDonald cups on the table. The check out is at 11am, at 7PM, my room was still in that state!
I went back to the reception, taking the case with me thru all that maze of stairs & floors really angry.
I got a 2nd room: wallpaper coming off the wall, 1 square of the glass on the window broken & replaced by plastic sellotaped on the window & 1 side of it would not close as the lock was missing!
I was furious, the guy said it was a budget hotel...I got a 3rd room, by then I was so late I missed 3