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All properties in Shenzhen, Guangdong, China

Grand Hyatt Shenzhen

Luxury hotel with full-service spa, connected to a shopping centre, near Huaqiangbei

  • Free WiFi and free parking
From
£103

Restrictions related to your trip

This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local and health advisories for this destination before you book.

Image gallery

  • Grand Hyatt Shenzhen
  • Grand Hyatt Shenzhen
  • Pool
  • Grand, Executive Suite - Living Room
  • Grand Hyatt Shenzhen
Grand Hyatt Shenzhen. Image 1 of 52.
1 / 52Grand Hyatt Shenzhen
1881 Baoan Nan Road, Shenzhen, 518000, Guangdong, China
8.8.Fabulous.
  • Highly recommend to stay in this hotel in Shenzhen. The hotel is well maintained and very…

    Sep 29, 2020

  • Check in and room services very slow

    Dec 26, 2019

See all 165 reviews

Official standards

This property advises that it adheres to GBAC STAR (Hyatt) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • Protective clothing is available for guests
  • Masks are available for guests
  • Guests are provided with free hand sanitiser

Guests rated location

Shopping
Convenient
Dining options
Safe
Walkable
  • Free parking
  • Pool
  • Free WiFi
  • Pet-friendly
  • Airport transfer
  • Gym

Property highlights

Main amenities

  • 471 guestrooms
  • Daily housekeeping
  • 8 restaurants
  • Full-service spa
  • Outdoor pool
  • Breakfast available

For families

  • Babysitting or childcare (surcharge)
  • Private bathroom
  • Separate bathtub and shower
  • Television
  • Daily housekeeping
  • Laundry facilities

What’s around

  • In Luohu
  • Huaqiangbei - 16-min walk
  • Dongmen Pedestrian Street - 19-min walk
  • Luohu Port - 21-min walk
  • Shenzhen Convention and Exhibition Center - 3.9 mi / 6.3 km
  • Coco Park - 3.9 mi / 6.4 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • 1 King Bed Club Access
  • 1 King Bed Club Access Deluxe
  • 1 King Bed Deluxe
  • Grand Suite
  • 1 King Bed
  • 2 Twin Beds
  • Apartment, 1 Bedroom
  • 2 Twin Beds Club Access
  • Grand, Executive Suite
  • Premier Suite
  • Twin Beds View
  • 1 King Bed View

Location

1881 Baoan Nan Road, Shenzhen, 518000, Guangdong, China
  • In Luohu
  • Huaqiangbei - 16-min walk
  • Dongmen Pedestrian Street - 19-min walk

What’s around

Landmarks

  • In Luohu
  • Huaqiangbei - 16-min walk
  • Dongmen Pedestrian Street - 19-min walk
  • Luohu Port - 21-min walk
  • Shenzhen Convention and Exhibition Center - 3.9 mi / 6.3 km
  • Coco Park - 3.9 mi / 6.4 km
  • Huanggang Border Crossing - 6 mi / 9.7 km
  • Happy Coast - 6.1 mi / 9.8 km
  • Window of the World - 9.7 mi / 15.5 km
  • Hong Kong Wetland Park - 16.3 mi / 26.2 km

Getting around

  • Hong Kong International Airport (HKG) 40-min drive
  • Shenzhen (SZX-Shenzhen Intl.) 45-min drive
  • Shenzhen Station 15-min walk
  • Hong Kong Lok Ma Chau Station 7-min drive
  • Hong Kong Sheung Shui Station 9-min drive
  • Grand Theater Station 10-min walk
  • Guomao Station 11-min walk
  • Laojie Station 16-min walk
  • Airport shuttle (surcharge)

At a glance

Hotel size

  • This hotel has 471 rooms
  • This hotel is arranged over 38 floors

Arriving/leaving

  • Check-in time 2:00 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local and health advisories for this destination before you book.

Special check-in instructions

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cots (infant beds)
  • Babysitting/childcare*

Pets

  • Pets stay free (dogs only)
  • Specific rooms only, restrictions apply*
  • 1 per room (up to 22 lbs)

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • Free on-site self-parking
*See small print for additional details or extra charges

In the hotel

Food and drink

  • Buffet breakfast daily (surcharge)
  • 8 restaurants
  • 24-hour room service

Things to do

  • Outdoor pool
  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Yoga classes/instruction on site

Working away

  • Business centre
  • Conference space
  • Conference space size (feet) - 29805
  • Conference space size (meters) - 2769
  • One meeting room

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff

Facilities

  • Number of buildings/towers: 1
  • Year Built – 2009
  • Lift
  • Safe-deposit box at front desk
  • Designated smoking areas

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Assistive listening devices available
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-width doorways

Languages Spoken

  • Chinese
  • English

In the room

Home comforts

  • Air conditioning
  • Minibar
  • Bathrobes
  • Slippers
  • Iron/ironing board

Things to enjoy

  • Individually decorated

Freshen up

  • Private bathroom
  • Separate bathtub and shower
  • Hair dryer

Be entertained

  • 40-inch LED TV
  • Cable TV channels
  • IPod docking station

Stay connected

  • Desk
  • Free newspaper
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Shui Xiang Spa has 13 treatment rooms. Services include facials, body scrubs, body treatments and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy.

The spa is open daily.

Dining

China Lodge – This restaurant serves lunch and dinner.

Belle-Vue – This restaurant serves lunch and dinner.

The Show Kitchen – This restaurant serves breakfast, lunch and dinner.

Sugar Box – This restaurant serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar.

La Terrazza – This restaurant serves brunch, lunch and dinner.

Small print

Also known as

  • Grand Hyatt Shenzhen Hotel
  • Grand Hyatt Shenzhen
  • Grand Hyatt Shenzhen Hotel Shenzhen
  • Grand Hyatt Shenzhen Hotel
  • Grand Hyatt Shenzhen Shenzhen
  • Grand Hyatt Shenzhen Hotel Shenzhen
  • Grand Hyatt Shenzhen Shenzhen
  • Grand Hyatt Shenzhen Hotel Shenzhen

Optional extras

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Buffet breakfast is offered for an extra charge of CNY 218 per person (approximately)

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of CNY 700 per vehicle (one-way)

Policies

This property requires guests to wear swimming caps while in the pool.

For details on pet restrictions and to request pet-friendly rooms, contact the property at the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt) guidelines.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

For transfers, guests must contact the property before arrival on the number on the booking confirmation.

Reservations are required for massage services and spa treatments, and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards, debit cards and cash.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Grand Hyatt Shenzhen does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Yes, there's an outdoor pool.
  • Yes, dogs stay free, with a limit of 1 per room and maximum weight of 10 kg per pet.
  • You can check in from 2:00 PM - midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability).
  • Yes, there are 8 on-site restaurants. Nearby restaurants include La Terrazza (6-min walk), Daoxiang (7-min walk) and 莲路素食府 (8-min walk).
  • Yes, an airport shuttle is available. The charge is CNY 700 per vehicle one-way.
  • On-site recreation at Grand Hyatt Shenzhen includes yoga. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. Grand Hyatt Shenzhen also has a fitness centre.
8.8.Fabulous.
  • 10.0.Exceptional

    great hotel, excellent service!

    it's a great hotel, great location, at check-in, Laurie was excellent and front desk Desmond Assistant manager was very helpful when we left. Guest service was great when we asked for a firmer pillow and more water, respond was immediate! Highly recommended!

    Alice s, 2 night trip, Nov 1, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Beautiful room, spacious and very clean. Bed was very comfortable!

    Sasa, 1 night romance trip, Oct 25, 2019

    Verified Expedia guest review

  • 8.0.Very good

    Upcharge to check-in?

    Overall a very nice hotel thou a bit shy of 5 star. I really didn't like that not only was my room not available even thou I wasn't an early check-in but in order to not wait a couple of hours I was charged more money to get into a room that was ready, clearly a bait and switch.

    Stephen, 4 night business trip, Oct 17, 2019

    Verified Hotels.com guest review

  • 8.0.Very good

    Very nice modern hotel with great dining options.

    Nice modern clean hotel. New area. I compare everything to my usual go to hotel in Futian of which is my benchmark. Service was Prompt and professional but lacked in personality. Great rooms. Awesome food options within the hotel. Unusual amount of lifts which seems painful. Everything seems a bit back to front. Can’t forget the best part which was the amazing penthouse bar. Best in any Shenzhen hotel.

    Matt, 3 night business trip, Oct 8, 2019

    Verified Hotels.com guest review

  • 6.0.Good

    When we went to our room after check-in, we smelt something a bit strange (not sure if it's rotton wood, mouldy carpet or air coming out from air condition). The staff were very kind in allocating another room to us, but the issue persisted. They suggested that we could keep choosing the room until we're satisfied, but we were a bit tired to do so. Then the Manager on duty offered us some refreshments (fresh fruit, a bottle of red, and some nuts) as their sincerest apology. Overall we're quite happy with the service and attitude of the hotel staff. As for the condition of the hotel, there's not much anyone can do as it's 10 years' old. I believe once it gets refurbished then the quality of experience shall increase.

    CoupleTraveller, 1 night romance trip, Oct 5, 2019

    Verified Expedia guest review

  • 8.0.Very good

    Great offer. Great value of money

    Yu Ching, 1 night trip, Oct 4, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Area is good except going up to the top to change lift to go out. Very troublesome. No indoor pool too

    1 night business trip, Aug 11, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Great location. Clean room, in good condition. Friendly staff.

    R.H., 1 night romance trip, Aug 2, 2019

    Verified Expedia guest review

  • 6.0.Good

    Will stay in another hotel next time when I visit.

    The conceige Mr. David Liu is totally unhelpful. The worst conceige I ever experienced.

    Amanda, 2 night business trip, Jul 18, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Great location, sits right on top of The MixC shopping mall with excellent shopping options. Staff were courteous and friendly. Room was clean and comfortable.

    1 night business trip, Jul 13, 2019

    Verified Orbitz guest review

See all 165 reviews