Guests
All properties in Sunderland, England, United Kingdom

The Roker Hotel, BW Premier Collection

4-star hotel in Roker with 3 restaurants and bar/lounge

  • Free WiFi and free parking
From
£59

Image gallery

  • Executive Room, 1 Double Bed, Non Smoking - Guest Room
  • Executive Room, 1 Double Bed, Non Smoking - Guest Room
  • Executive Room, 1 Double Bed, Non Smoking - Bathroom
  • Standard Room, 1 Single Bed, Non Smoking - Bathroom
  • Executive Room, 1 Double Bed, Non Smoking - Guest Room
Executive Room, 1 Double Bed, Non Smoking - Guest Room. Image 1 of 84.
1 / 84Executive Room, 1 Double Bed, Non Smoking - Guest Room
Roker Terrace, Sunderland, SR6 9ND, England, United Kingdom
8.2.Very good.
  • A great hotel with very helpful and friendly staff. Good food and service Shower great.…

    Sep 1, 2021

  • Great place, great location, staff really nice and the food was delicious

    Aug 28, 2021

See all 195 reviews

Official standards

This property advises that it adheres to We Care Clean (Best Western) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Contactless check-in is available
  • Guests are provided with free hand sanitiser

Guests rated location

Easy parking
Walkable
Quiet
Dining options
Safe
  • Free parking
  • Free WiFi
  • Non-smoking

Property highlights

Main amenities

  • 43 smoke-free guestrooms
  • Housekeeping (on request)
  • Near the beach
  • 3 restaurants and bar/lounge
  • Breakfast available
  • Conference centre

For families

  • Private bathroom
  • Free toiletries
  • Hydromassage showerhead
  • Terrace
  • Laundry facilities
  • Hair dryer

What’s around

  • In Roker
  • Whitburn Sands - 11-minute walk
  • National Glass Centre - 15-minute walk
  • St Peter's Church - 18-minute walk
  • Stadium of Light - 27-minute walk
  • Sunderland Museum - 34-minute walk
The following facilities or services will be unavailable from June 1 2021 to October 1 2021 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities

Due to COVID-19, this property’s food and beverage options may be limited.

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Executive Room, 1 Double Bed, Non Smoking
  • Standard Room, 1 Single Bed, Non Smoking
  • Standard Room, 1 Double Bed, Non Smoking
  • Standard Room, 2 Single Beds, Non Smoking
  • Standard Room, 1 Double Bed, Non Smoking (Cozy Room;Small Room)
  • Standard Room, Multiple Beds, Non Smoking
  • Junior Suite, 1 King Bed, Non Smoking, Jetted Tub

Location

Roker Terrace, Sunderland, SR6 9ND, England, United Kingdom
  • In Roker
  • Whitburn Sands - 11-minute walk
  • National Glass Centre - 15-minute walk

What’s around

Landmarks

  • In Roker
  • Whitburn Sands - 11-minute walk
  • National Glass Centre - 15-minute walk
  • St Peter's Church - 18-minute walk
  • Stadium of Light - 27-minute walk
  • Sunderland Museum - 34-minute walk
  • University of Sunderland - 40-minute walk
  • Marsden Rock Bird Reserve - 4.7 mi / 7.5 km
  • Boldon Business Park - 5.3 mi / 8.5 km
  • Ryhope Engines Museum - 5.5 mi / 8.9 km
  • Penshaw Monument - 6.1 mi / 9.9 km

Getting around

  • Newcastle (NCL-Newcastle Intl.) 31-min drive
  • Durham (MME-Teesside Intl.) 44-min drive
  • Sunderland Station 5-min drive
  • Heworth Station 13-min drive
  • Seaham Station 13-min drive
  • Stadium of Light Station 18-min walk
  • Seaburn Station 23-min walk
  • St. Peter's Station 24-min walk

At a glance

Hotel size

  • This hotel has 43 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is 11 AM
  • Express check-in/out

Restrictions related to your trip

  • COVID-19 restrictions.

Special check-in instructions

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. Guests might experience some noise from the bar located downstairs.
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cots (infant beds)

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property
*See fees & policies for additional details or extra charges

In the hotel

Food and drink

  • Cooked-to-order breakfast daily (surcharge)
  • 3 restaurants
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • Room service (during limited hours)
  • Coffee/tea in a common area

Working away

  • Number of meeting rooms - 2
  • Conference centre

Services

  • 24-hour front desk
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff

Facilities

  • Lift
  • Terrace

Accessibility

  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge

Languages Spoken

  • English
  • French
  • Italian
  • Portuguese
  • Romanian
  • Spanish

In the room

Home comforts

  • Iron/ironing board (on request)

Things to enjoy

  • Individually decorated
  • Individually furnished

Freshen up

  • Private bathroom
  • Bath with shower
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer

Be entertained

  • LCD TV
  • Cable/satellite TV channels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Special features

Dining

Italian Farmhouse – This restaurant specialises in Italian cuisine and serves lunch and dinner. A children's menu is available.

Poetic License – Overlooking the ocean, this cocktail bar specialises in soul food and serves lunch and dinner. A children's menu is available. Open selected days.

Let There Be Crumbs – This café overlooks the ocean. Open daily.

Fees & policies

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of GBP 10.00 per person (approximately)
  • Early check-in can be arranged for an extra charge (subject to availability, amount varies)
  • Late checkout can be arranged for an extra charge (subject to availability, amount varies)

PetsPay at property

  • Service animals exempt from fees

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some on-site facilities.

Contactless check-in and contactless checkout are available.

Enhanced food service safety measures are in place.

This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western) guidelines.

Policies

Noise-free guestrooms cannot be guaranteed.

Only registered guests are allowed in the guestrooms.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts Visa, Mastercard, American Express, debit cards and cash.

Also known as

  • Best Western Roker Hotel Sunderland
  • The Roker Hotel, BW Premier Collection Sunderland
  • The Roker Hotel, BW Premier Collection Hotel Sunderland
  • The Roker Hotel, BW Premier Collection Hotel Sunderland
  • Best Western Roker Hotel
  • Best Western Roker Sunderland
  • Best Western Roker
  • Roker Hotel Sunderland
  • Best Western Sunderland
  • Roker Hotel BW Premier Collection
  • Roker BW Premier Collection
  • The Roker Hotel, BW Premier Collection Hotel

*See fees & policies for additional details or extra charges

FAQs

  • Yes, The Roker Hotel, BW Premier Collection does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Sorry, pets aren't allowed, but service animals are welcome.
  • You can check in from 3:00 PM - midnight. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is 11 AM. Late check-out is available for a charge (subject to availability). Express check-in and check-out and contactless social distancing and check-out are available.
  • Yes, there are 3 on-site restaurants, featuring Italian cuisine and ocean views. The dining venue(s) will be unavailable from 1 June 2021 to 1 October 2021 (dates subject to change). Nearby restaurants include Fausto Coffee (5-min walk), Gabriele's (14-min walk) and Goa Exemplary Indian Cuisine (14-min walk).
  • No, this hotel doesn't have a casino, but Genting Casino Newcastle (18-min drive) is nearby.
8.2.Very good.
  • 8.0.Very good

    Short stayover

    Disappointed as Hotel.com had not informed the hotel of the change to the booking. However, was able to get a family room but no views as we had wished for. it was a basement room, large and clean. the noise from the property next door late at night was far too loud.

    shaun, 1 night trip, Aug 12, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Lovely Place

    I've stayed here several times and will definitely return. The decor is really tasteful but the real winner is the view. I'd definitley recommend a sea-view room (any executive room). The place is a little tired and dated but the prices are very reasonable and reflect that. Friday nights can be a little noisy as the bar (which is beautiful and also has stunning views) gets very busy and this also means the hotel entrance has bouncers all night. I find it a tiny bit offputting as I come for the quiet getaway and, as such, I have started visiting on weekdays instead. Problem solved. I'd highly recommend this hotel to anyone although I'd selfishly like to keep it a secret so I can keep on enjoying it in peace. Tea room is lovely and complete with thoroughly helpful and pleasant staff. Same goes for the Italian restaurant.

    Jemima, 2 night trip, Aug 8, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Overnight stay- should have been longer.

    Only stayed for 1 night as didn't know the area. Will stay longer on next visit. A quirky hotel but this is part of its charm. Has a lift to some parts but need to use stairs to get around. Unexpectedly given room with seaview. Great breakfast cooked to order. Also used Italian restaurant attached. Limited parking at front but larger car park to rear (see directions on exit from front carpark

    Andrew, 1 night trip, Aug 6, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Lovely hotel and friendly staff,our room was fab

    Jacqueline, 2 night trip, Jul 18, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Great weekend

    Had a really nice stay. All the staff were really good, they were friendly and helpful and the food was great. Only downfall was the hotel was full and they only had a small cosy room left. Although clean and tidy, it would not have been my choice to stay there, it was a long way from facilities, to get to the room you had to go up and down several flights of steps and it was too small and hot.

    Michele, 2 night trip, Jul 17, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    Well presented but be prepared for stairs

    Be prepared for stairs, I was on the ground floor yet had to go up and down 6 flights of stairs as the hotel is a bit of a maze. Parking is in a yard over the road to the rear of the hotel and then through the bar area to reception but not very clearly signed. Receptionist wasn't the happiest I've dealt with, possibly just having a bad day. Room was fairly small but well presented. Slightly tired but clean. Was disappointed that the window opened fully on the ground floor as I normally sleep with the window open but for security I wasn't able to. Overall I will most likely stay again as its a good location both in terms of the local area and in relation to where I need to be for business.

    Craig, 2 night business trip, Jul 12, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    Great seafront location

    The layout of the hotel as it affects the journey to the room is not good. The journey started with ascending stairs, continued with a walk down a corridor with a non-highlighted step and then descending stairs. Otherwise the stay was enjoyable, helped by very friendly and helpful staff.

    ALAN, 2 night trip with friends, Jul 9, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Absolutely wonderful stay, we had a room overlooking the sea, and I couldn’t have imagined anything better. Plus, the room service was absolutely incredible, I can’t wait to come back!

    Jessica, 1 night trip, Jun 30, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    The hotel has a great setting and the executive room was large with great views. The down side was the toilet heater could not be turned off and therefore made for a rather uncomfortable night even with windows open. We did mention this to staff on arrival but they were unable to help. The staff generally were very helpful.

    Tom, 1 night trip with friends, Jun 10, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Roker Hotel Review, 06/06/21.

    A truly amazing experience from start to finish. Great service, staff friendliness and food. I would recommend to anyone.

    Richard, 1 night trip, Jun 5, 2021

    Verified Hotels.com guest review

See all 195 reviews