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The Roker Hotel, BW Premier Collection

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Individually decorated, individually furnished, desk, laptop workspace
Individually decorated, individually furnished, desk, laptop workspace
Executive Room, 1 Double Bed, Non Smoking | Individually decorated, individually furnished, desk, laptop workspace
Individually decorated, individually furnished, desk, laptop workspace
Standard Room, 1 Double Bed, Non Smoking | Individually decorated, individually furnished, desk, laptop workspace

Overview of The Roker Hotel, BW Premier Collection

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The Roker Hotel, BW Premier Collection

4.0 star property
Waterfront hotel in Roker with 3 restaurants and bar/lounge

8.0/10 Very good

525 verified Hotels.com guest reviews

Popular amenities

  • Free parking
  • Free WiFi
  • Non-smoking
  • Bathtub
  • Bar
  • 24/7 front desk
The price is £55
Price available on 12/2/2023
Map
Roker Terrace, Sunderland, England, SR6 9ND

Room options

About this area

What's nearby

  • In Roker
  • Quayside - 18 min drive
  • St. James' Park - 38 min drive

Getting around

  • Newcastle (NCL-Newcastle Intl.) - 31 min drive
  • Durham (MME-Teesside Intl.) - 44 min drive
  • Sunderland Station - 9 min drive
  • Heworth Station - 13 min drive
  • Seaham Station - 13 min drive
  • Seaburn Station - 23 min walk
  • St. Peter's Station - 24 min walk
  • Stadium of Light Station - 24 min walk

Restaurants

  • Cafe Bungalow - 3 min walk
  • Snow Goose - 7 min walk
  • Marina Vista - 7 min walk
  • The Cliff - 8 min walk
  • Gabriele's - 14 min walk

About this property

The Roker Hotel, BW Premier Collection

Enjoy your visit to Sunderland with a stay at The Roker Hotel, BW Premier Collection. The cocktail bar is a great place to grab a drink, and guests looking for a bite to eat can visit Italian Farmhouse, one of 3 restaurants, which serves Italian cuisine and is open for lunch and dinner. Other highlights at this upmarket hotel include a snack bar/deli and a terrace. The helpful staff and restaurant get good marks from fellow travellers.

Languages

English, French, Italian, Portuguese, Romanian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of We Care Clean (Best Western)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

At a glance

Hotel size

  • 43 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until midnight
  • Express check-in/out available
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is 11 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation
  • Guests might experience some noise from the bar located downstairs.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cots (infant beds)

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 7:00 AM–9:30 AM
  • 3 restaurants
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • Room service (limited hours)
  • Snack bar/deli

Travelling with children

  • Children's menu

What to do

  • Beach nearby
  • Marina nearby

Working away

  • 2 meeting rooms
  • Conference centre

Services

  • 24-hour front desk
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff

Facilities

  • Terrace

Accessibility

  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Well-lit path to entrance

Languages

  • English
  • French
  • Italian
  • Portuguese
  • Romanian
  • Spanish

Room amenities

Be entertained

  • LCD television
  • Cable/satellite TV channels

Home comfort

  • Electric kettle
  • Iron/ironing board (on request)

Sleep well

  • Alarm clock
  • Bed sheets provided

What to enjoy

  • Individually furnished and decorated

Freshen up

  • Private bathroom
  • Shower/bath combination
  • Rainfall shower heads
  • Free toiletries
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone
  • Desk chair

Food and drink

  • Free tea bags/instant coffee

More

  • Daily housekeeping

Special features

Dining

Italian Farmhouse – This restaurant specialises in Italian cuisine and serves lunch and dinner. A children's menu is available.
Poetic License – Overlooking the ocean, this cocktail bar specialises in soul food and serves lunch and dinner. A children's menu is available. Open selected days.
Let There Be Crumbs – This café overlooks the ocean. Open daily.

Awards and affiliations

Green/Sustainable Property
This property participates in Green Tourism Programme, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Fees & policies

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of GBP 10.00 per person (approximately)
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some on-site facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western) guidelines.

Policies

Noise-free guestrooms cannot be guaranteed.

Only registered guests are allowed in the guestrooms.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards, debit cards and cash.

Also known as

Best Western Roker Hotel Sunderland
Roker Hotel BW Premier Collection
Best Western Roker Sunderland
Best Western Roker
Roker Hotel Sunderland
Best Western Sunderland
Roker BW Premier Collection
Best Western Roker Hotel
The Roker Hotel BW Premier Collection
The Roker Hotel, BW Premier Collection Hotel
The Roker Hotel, BW Premier Collection Sunderland
The Roker Hotel, BW Premier Collection Hotel Sunderland

Frequently asked questions

Does The Roker Hotel, BW Premier Collection offer free cancellation for a full refund?
Yes, The Roker Hotel, BW Premier Collection does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at The Roker Hotel, BW Premier Collection?
As of 29 Jan 2023, prices found for a 1-night stay for 2 adults at The Roker Hotel, BW Premier Collection on 12 Feb 2023 start from £55, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at The Roker Hotel, BW Premier Collection?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at The Roker Hotel, BW Premier Collection?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at The Roker Hotel, BW Premier Collection?
Yes, there's free self parking.
What are the check-in and check-out times at The Roker Hotel, BW Premier Collection?
You can check in from 3:00 PM - midnight. There's a charge for early check-in (subject to availability). Check-out time is 11 AM. Late check-out is available for a charge (subject to availability). Express check-in and check-out and contactless social distancing and check-out are available.
Is there an on-site casino at The Roker Hotel, BW Premier Collection?
No, this hotel doesn't have a casino, but Genting Casino Newcastle (20-min drive) is nearby.
Are there restaurants at or near The Roker Hotel, BW Premier Collection?
Yes, there are 3 on-site restaurants, featuring Italian cuisine and ocean views. Nearby restaurants include Cafe Bungalow (3-min walk), Snow Goose (7-min walk) and Marina Vista (7-min walk).
What's the area around The Roker Hotel, BW Premier Collection like?
The Roker Hotel, BW Premier Collection is located on the waterfront in Roker, a short 18-minute walk from St Peter's Church and 11 minutes' walk from Whitburn Sands. Travellers say that this hotel is in a good location.

Reviews

8.0

Very good

8.5/10

Cleanliness

8.5/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Very good

very pleasant
Michael, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Andrea, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

The room was lovely and the view spectacular
Dorothy, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

All Hotel Staff very polite and courteous. Breakfast very good and reasonably priced. The adjoining Restaurant Antico, also very good.
Thomas, 3-night trip
Verified Hotels.com guest review

8/10 Very good

Julie, 1-night trip
Verified Hotels.com guest review

2/10 Poor

Room 144 is very noisy due to its location
I paid for an “Executive Room” no 144 which was basically above the bar. The room was very, very noisy until 11.00 PM. From music coming up from the bar area. I wasn’t warned about the noise when I checked in after a long day at work with an early start the next day! I was unable to get to sleep until well after 11.00 PM which wasn’t ideal.
Maureen, 1-night business trip
Verified Hotels.com guest review

6/10 Good

Not the best room for business travellers
Started at the hotel for a business trip and very long drive, room given was on ground floor, was very noisy from people walking on floor above! Not the best sleep!
Eifat, 1-night business trip
Verified Hotels.com guest review

4/10 Fair

Lovely hotel but…
Once we got to the room it was very nice. I had called the property twice explaining my disability and to ensure there was lift access to the room or I was on ground level. On arrival I was informed that the lift was out of order and had been for a few days. They were waiting for an engineer. My booking was accepted with them knowing my circumstances. I get that the lift breaking was beyond control. What wasn’t beyond their control was trying to get the lift fixed knowing that it would be needed. I had to suffer the indignity of trying to get up the stairs and people passing me and staring. It’s not fun. The bathroom was spacious with a walk in shower. Lucky we weren’t too tall as I think that chandelier could have been a hazard, as lovely as it was. We had breakfast in the hotel too, the buffet wasn’t very hot and took a whole to be replenished.
JM, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Mixed
The room smelt musty which is not good if you have allergies or breathing problems. It was clean and the bed very comfortable. Old Plastic kettle which did not use. Soft furnishings need refurbishing - carpets and upholstery which would help with the musty smell. Curtains ok however. Decoration good and clean. Staff friendly.
2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Helpful staff at both reception and bar.
Bernard, 2-night family trip
Verified Hotels.com guest review