The Pacific Sutera Hotel

Property class: 5 and above
Luxury resort with full-service spa, connected to the convention centre, near Sutera Harbour

Choose dates to view prices

The Pacific Sutera Hotel is just 4.1 mi (6.6 km) from the airport and offers pick-up service (available 24 hours). You can visit the spa to be pampered with massages, facials or aromatherapy. Other highlights at this luxurious resort include 3 outdoor pools, a golf course and a marina. Fellow travellers love the helpful staff.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Spa
  • Airport transfer
  • Free parking
  • Free Wi-Fi
  • Connecting rooms available

Main amenities (12)

  • Daily housekeeping
  • On a private beach
  • Marina
  • Golf course
  • Full-service spa
  • 3 outdoor pools
  • Breakfast available
  • Free shopping centre shuttle
  • 3 indoor and 3 outdoor tennis courts
  • Fitness centre
  • Beach umbrellas
  • Beach towels

Feel at home (6)

  • Babysitting (surcharge)
  • Children's pool
  • Children's club (surcharge)
  • Playground on-site
  • Rollaway/extra beds
  • Connecting/adjoining rooms available
The current price is £80
includes taxes & fees
9 Nov - 10 Nov

Why we love this property

Beach paradise awaits
This resort sits on a private white sand beach along the boardwalk. Beach umbrellas and towels make for a perfect day by the marina.
Work and play paradise
This resort combines business amenities with leisure luxuries. Tackle work in meeting rooms, then unwind at the private beach, spa, or 27-hole golf course.
Breakfast bonanza
Culinary options abound at this resort with a delicious buffet breakfast to fuel morning adventures. No need to hunt for the first meal of the day.

Room options

Available filters for rooms
Showing 14 of 14 rooms

View all photos for Junior Suite

A hotel room with a large bed, a desk, a chair, and a TV. The room has a large window with curtains and a view of the outdoors.

Junior Suite

  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Family Room

A hotel room with two beds, a patterned rug, and a nightstand with a lamp.

Family Room

  • Sleeps 2
  • 2 Single Beds and 1 King Bed
  • Free wired internet

View all photos for Family Room

A hotel room with a large bed, a television, a mirror, and a wooden cabinet.

Family Room

  • Sleeps 4
  • 1 King Bed and 2 Single Beds
  • Free wired internet

View all photos for Deluxe King

A modern hotel room with a large bed, a bedside table with a lamp, a TV, and a bathroom visible through an open door.

Deluxe King

  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Deluxe Sea View King

A modern hotel room with a large bed, a desk, a chair, and a TV.

Deluxe Sea View King

  • Sea view
  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Pacific Junior Suite

A hotel room with a large bed, a desk with a television, a chair, and a view of the outdoors.

Pacific Junior Suite

  • Golf view
  • 75 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds
  • Free wired internet

View all photos for Pacific Executive Suite

A hotel room with a large bed, two bedside tables with lamps, a mirror, a red armchair, and a small table with a lamp.

Pacific Executive Suite

  • Sea view
  • 105 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds
  • Free wired internet

View all photos for Deluxe Twin

A hotel room with two beds, a TV, a desk, and a bathroom visible through a glass door.

Deluxe Twin

10.0 out of 10
Exceptional
(2 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free wired internet

View all photos for Premium Sea View King

A modern hotel room with a large bed, a desk, and a chair. There is a large window with curtains, a painting on the wall, and a view of the outside.

Premium Sea View King

  • Sea view
  • 31 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for Family Room

A hotel room with two beds, a large mirror, a lamp, and a television.

Family Room

  • Golf view
  • 67 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 2 Single Beds
  • Free wired internet

View all photos for Premium King

A modern hotel room with a large bed, a bedside table with a lamp, a TV, and a bathroom visible through an open door.

Premium King

  • Golf view
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Deluxe Sea View

A hotel room with two beds, a large mirror, a TV, and a kitchenette.

Deluxe Sea View

8.0 out of 10
Very good
(1 review)
  • Sea view
  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free wired internet

View all photos for Premium Twin

A modern hotel room with two beds, a glass table, a sofa, and a large mirror.

Premium Twin

  • Golf view
  • 31 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free wired internet

View all photos for Premium Sea View Twin

Room

Premium Sea View Twin

  • Sea view
  • 31 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds
  • Free wired internet

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  • Free parking
8.4 out of 10, Very good, 1,000 reviews
The price is £112
includes taxes & fees
9 Nov - 10 Nov
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About the area

Map
1 Sutera Harbour Boulevard, Sutera Harbour, Kota Kinabalu, Sabah, 88100

What's nearby

  • Sutera Harbour - 5 min walk - 0.4 km
  • Gleneagles Hospital - 13 min walk - 1.1 km
  • Imago Shopping Mall - 16 min walk - 1.4 km
  • Sabah State Mosque - 17 min walk - 1.5 km
  • Kota Kinabalu Esplanade - 4 min drive - 2.2 km

Getting around

  • Kota Kinabalu (BKI-Kota Kinabalu Intl.) - 12 min drive
  • Tanjung Aru Station - 3 min drive
  • Putatan Station - 14 min drive
  • Kawang Station - 24 min drive
  • Airport pickup service
  • Free shopping centre shuttle

Restaurants

  • ‪Grace Point (Food Court) - ‬13 min walk
  • ‪Grill Fish - ‬13 min walk
  • ‪Restoran Grill Fish - ‬7 min walk
  • ‪Horizons - ‬2 min walk
  • ‪Marina Cafe - ‬5 min walk

About this property

The Pacific Sutera Hotel

  • The Pacific Sutera Hotel is just 4.1 mi (6.6 km) from the airport and offers pick-up service (available 24 hours). You can visit the spa to be pampered with massages, facials or aromatherapy. Other highlights at this luxurious resort include 3 outdoor pools, a golf course and a marina. Fellow travellers love the helpful staff.

At a glance

Hotel size

    • 500 units
    • Arranged over 12 floors

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: midnight
    • Late check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is noon

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools
    • Guests booked in a Malaysian Residents room type must present valid ID at check-in. The property reserves the right to amend the rate if valid proof is not provided.
    • All guests, including children, are required to present a valid government-issued ID card at check-in. Valid passport is accepted.

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
    • No cots (infant beds)
    • Babysitting*
    • Supervised childcare*
    • Children's club*

Pets

    • No pets or service animals allowed

Internet

    • Free WiFi and wired internet access in public areas
    • Free WiFi and wired internet access in rooms

Parking

    • Free on-site self-parking
    • Wheelchair-accessible parking and van parking on site

Transfers

    • Airport pickup on request (available 24 hours a day)*

Off-site

    • Free shopping centre shuttle

Other information

    • Designated smoking area (fines apply)

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:00 AM–10:30 AM
  • Poolside bar
  • Swim-up bar
  • Private dining
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Children's club (surcharge)
  • Children's pool
  • Water slide
  • Playground
  • Supervised childcare (surcharge)
  • Local/corner shop

What to do

  • On a private beach
  • Tennis lessons
  • Fitness classes
  • Racquetball/squash
  • Volleyball
  • Golf lessons
  • Golfing
  • Pool table
  • Scuba-diving nearby

Working away

  • Business centre
  • Meeting rooms
  • Conference space

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Porter/bellhop
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Built in 1999
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness centre
  • Golf course on-site
  • Golf driving range on-site
  • 3 outdoor pools
  • Arcade/games room
  • Full-service spa
  • 3 indoor tennis courts
  • Marina
  • 3 outdoor tennis courts
  • Water slide
  • Banquet hall

Accessibility

  • Wheelchair-accessible
  • Lift
  • Lift door width (centimetres): 20
  • Wheelchair-accessible parking
  • 10 on-site accessible parking spaces
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 30
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Magnifying mirror
  • Grab bar near toilet
  • Toilet grab bar height (centimetres): 30
  • Phone accessibility kit
  • Well-lit path to entrance

Room amenities

Be entertained

  • LCD television
  • Premium satellite channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Memory-foam mattress
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

What to enjoy

  • Individually furnished and decorated

Freshen up

  • Deep-soaking bath
  • Separate bath and shower
  • Rainfall shower heads
  • Bidet
  • Designer toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi and wired internet
  • Phone
  • Desk chair

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Guests can indulge in a pampering treatment at the resort's full-service spa, Yoyoy Kamphora Spa. Services include facials and manicures and pedicures. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately MYR 80 for adults and MYR 40 for children
  • Airport shuttle service is offered for an extra charge of MYR 350 per vehicle. Maximum occupancy 3
  • Late check-in between noon and 6:00 PM can be arranged for an extra charge

Children & extra beds

  • Supervised childcare is available for an extra charge
  • Babysitting is available for an extra charge
  • Rollaway beds are available for MYR 180.0 per night
  • Children's club access is available for an extra charge

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy.
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room.
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing that there's a fire extinguisher on-site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay
Cashless transactions are available.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal.

Also known as

Hotel Pacific Sutera
Pacific Sutera
Pacific Sutera Hotel
Pacific Sutera Hotel Kota Kinabalu
Pacific Sutera Kota Kinabalu
Sutera Hotel
Sutera Pacific
Sutera Pacific Hotel
The Pacific Sutera Resort
The Pacific Sutera Hotel Resort
The Pacific Sutera Hotel Kota Kinabalu
The Pacific Sutera Hotel Resort Kota Kinabalu

Frequently asked questions

Does The Pacific Sutera Hotel offer free cancellation for a full refund?

Yes, The Pacific Sutera Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at The Pacific Sutera Hotel?

Yes, there are 3 outdoor pools and a children's pool.

Are pets allowed at The Pacific Sutera Hotel?

Sorry, neither pets nor service animals are allowed.

Is parking offered on site at The Pacific Sutera Hotel?

Yes, there's free self parking.

Is an airport shuttle service offered by The Pacific Sutera Hotel?

Yes, a shuttle from the airport to the hotel is available. The charge is MYR 350 per vehicle.

What are the check-in and check-out times at The Pacific Sutera Hotel?

Check-in start time: 3:00 PM; check-in end time: midnight. Check-out time is noon.

What is there to do at The Pacific Sutera Hotel and nearby?

Tee off at the on-site golf course, and improve your game on the tennis courts. Additional recreation on-site includes fitness classes, racquetball/squash and volleyball. Indulge in a treatment at the spa and enjoy a swim in one of the 3 outdoor swimming pools. The Pacific Sutera Hotel also has a private beach, a water slide and a fitness centre, as well as spa services, an arcade and a garden.

Does The Pacific Sutera Hotel have rooms with private hot tubs?

Yes, each room has a deep-soaking bath.

What's the area around The Pacific Sutera Hotel like?

The Pacific Sutera Hotel is located on the boardwalk in Downtown Kota Kinabalu, a short 17-minute walk from Imago Shopping Mall and 5 minutes' walk from Sutera Harbour.

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Reviews

The Pacific Sutera Hotel Reviews

8.4

Very good

8.2

Cleanliness

8.4

Location

8.2

Staff & service

8.0

Property conditions & facilities

Guest review summary

What guests liked

  • The pool was clean, perfect for swimming, and a great feature for families with kids. (9 reviews)
  • The restaurant offered a wide variety of options, including a buffet with local and international dishes, and friendly staff were attentive and welcoming. (4 reviews)
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Popular mentions

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Service staff
Food
Buffets
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Breakfast
Cities

Reviews

Verified review

10/10 Exceptional

Great family friendly hotel
Verified review

10/10 Exceptional

Fantastic dinner and breakfast, beautiful property, super clean
Verified review

10/10 Exceptional

Smooth check in process and beautiful place.
Verified review

8/10 Very good

Very friendly staff Cleaning room every day with fresh towels
Verified review

10/10 Exceptional

Convenient location close to local malls, attractions and the airport.
Verified review

10/10 Exceptional

A resort for relaxing and chill…
Verified review

10/10 Exceptional

I like all of this hotel such as room condition, swimming pool and even staff there. I highly recommend this hotel to other people who are looking for hotels in Kota Kinabalu.
Verified review

10/10 Exceptional

Very helpful and efficient staff
Verified review

10/10 Exceptional

All staffs are so kind.
Verified review

10/10 Exceptional

Excellent staff assistance
Verified review

8/10 Very good

an incredible view and sunset on the islands. Next to marina and boats to the islands. Very generous breakfast and nice designed swimming pool. A small beach that needs to be cleaned
Verified review

8/10 Very good

First choice in KK

Old hotel, though well maintained. Great view, nice environment. Highly recommended. Will come back again.
Verified review

10/10 Exceptional

Front Desk Staff is the best thing about this hotel, front desk changed our room within an hour upon our complaint about noise and smell etc… We tried the Golf course and Tennis which was quite expensive and the equiptment rental is in a bad state. The resort should definately invest in getting new clubs and racquets. The qym is pretty dated aswell. Also the ladies at the Golf-House were rude to my girlfriend. But besides that, quite cool resort
Verified review

8/10 Very good

We had a relaxing time, the resort is very nice and the people are helpful and friendly. Personally, we think that drinking water should be available without costs.
Verified review

6/10 Good

Nice view. Facing the ocean. The service is inconsistent, you will get a very good service one day and a very bad one the next day from hotel and on site restaurant employees.
Verified review

10/10 Exceptional

Friendliness of the hotel staff especially the front desk during check in and check out. Staffs are helpful too. No complaints, but keep up the good work
Verified review

2/10 Poor

Bad customer service. No proper restaurants.
Verified review

8/10 Very good

Kids friendly hotel

Fast check in and out process. Beautiful views from every spot. Very nice room service. Breakfast is average because the variety of food is below expectation. Room make up service is average. They need to ventilate more the rooms and use the vacuum for the carpets. Horizons Bar is really noisy. The best of the hotel is its pool and the direct connection with Magelan hotel as you can use both facilities. Overall is nice for families with little kids.
Verified review

4/10 Fair

Since I was accompanying my husband on a business trip, I spent a lot of time in the room. There were no English movie channels on the TV. But the Fitness centre was good. Nice place to walk around the hotel also. I had to ask the room service staff for replenishments to the coffee and tea. And the electricity kept on going off. I had to call the maintenance staff several times. The lift was open to anyone walking in. No need to flash your room key. That was very unsafe.
Verified review

10/10 Exceptional

We love the place Very nice lication
Verified review

6/10 Good

Overpriced for the price. Not the 5* rating it’s listed as. Hotel is tired and needs a refresh. We were in a king ocean view room and it completely needed a renovation. Advertise a shuttle but it’s so limited in reality it’s pointless and easier to take a taxi. Long queue for breakfast buffet.
Verified review

10/10 Exceptional

Such a great resort!
Verified review

10/10 Exceptional

Nice environment
Verified review

8/10 Very good

A lovely hotel by the waterfront with an amazing view of yachts and the islands. All meals are in the buffet restaurant that provides a huge choice of local dishes and some international food. There is a tiny bar by the waterfront that serves simple food in the evenings. Excellent service staff and ambience. The hotel is just 15 minutes from the airport and 10 minutes to shopping malls, served by the hotel's free shuttle bus. Grab to the city is easy to get and inexpensive. Very convenient location. A hassle-free stay at this lovely hotel.
Verified review

10/10 Exceptional

Very nice place conveniently located in KK.