4/10 Fair
27 Mar 2023
Moved due to Overbooking - Beware
Showed up at our booked Catalonia Catedral hotel just to be told we had to be moved to a different hotel, Catalonia Plaza Catalunia. Was told the new hotel was nicer, but in my opinion it was not. We were not offered a cab ride to new hotel, we had to walk 10 minutes with our luggage. Nothing was offered for the inconvenience, not an upgrade, not a bottle of wine, not even a spa access or a free breakfast. At first we were told there was water damage at initial hotel, but later learnt we were moved due to overbooking. The water damage story was just a made up story.
Beware of overbooking practices of this chain of hotels. I am convinced we were downgraded and not upgraded in the change, even if the new hotel is rated 4 stars superior rather than 4 stars. If you book here, fight it hard not to get moved, you will be disappointed and not treated like you should be. Better yet, book somewhere else!
Martin
Martin, 2-night trip
Verified Hotels.com guest review