Heritage Village Resort & Spa Manesar

I specifically asked for a smoking room , beacause all smoking room were taken , i was told that it was a smoking free area . The moment i entered the hotel it was clearly stated smoking rooms on left and i was alloted a nonsmoking room . Then to worsen my stay , there was a party behind my room . The music was too loud , i asked front desk to allot me another room and they was that was not possible and party would be over by 10:30 . Guess when did the party get over ? by 1 am . The room serivce was equal to nil beacause of a marrige and party going on . My overall stay , i left like a fool .

My daughter became sick after eating the food at the restaurant, started vomiting at 4am during our first night there. We therefore decided to leave by 9am leaving our rest of the 3 night-stay incomplete. The front desk staff was not courteous enough to discuss the reason for leaving early and did not even offer any help. It was really a bad trip for myself and my family. These guys should pay more attention to hygiene, especially the food.

Old and used Hotel. Rooms was not clean and humidity inside room. Staff just walked into my room with wet and dirty shoes and left all the mess behind . Towels and bed sheets full of masala leftovers. Food was not good. I ordered one grilled sandwich which was the most disgusting sandwich I have had in India . The worst thing is that they charge you for Wifi . Come on we are living in a time where Internet should be provided to paying guests . I have never been in a 4 star hotel without free WiFi. Savoy suites located on the other side of street is much much better and cheaper. Avoid this hotel.

Had a great time with family! Acres of open space to let you enjoy away from the hustle bustle of city. Well maintained garden areas. Staff was supportive too. If at all, they can consider how they price their rooms. But I think that's not just limited to Heritage but all other hotels in Gurgaon. Tier 2 cities have much better hotels at comparable or lesser cost. Breakfast and Dinner options were limited. Wifi is a paid service

Actually it was a worst ever experience with staff all trainee and food quality absolutely pathetic and swimming pool looked like a drain my suggestion no one should try and visit the property