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The Royal Haciendas All Inclusive, Playa del Carmen

4 stars
Chetumal / Pto. Juarez HighwayKm 289 10 Lote 2, Mz 70, Playa del CarmenQROO77710Mexico, ‏0203 027 9779
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Excellent4.3 / 5
Cleanliness
Clean
Food
Delicious food
Location
Great location
WiFi
Bad internet service
700See all 700 Hotels.com reviews
From 2,814 reviewsTripAdvisor Traveller Rating

The Royal Haciendas All Inclusive, Playa del Carmen

Hotel Info: 020 3027 9803

from £176
  • Deluxe Suite, Kitchenette, Ocean View (HOT DEAL)
  • Deluxe Suite, 1 Bedroom, Fully Equipped Kitchen
  • Deluxe Suite, 1 Bedroom, Ocean View (HOT DEAL)
  • Deluxe Junior Suite, Kitchenette
  • Deluxe Master Suite, 2 Bedrooms, Fully Equipped Kitchen
  • Deluxe Suite, 2 Bedrooms, Ocean View (HOT DEAL)

At a glance

Key facts

Hotel size

  • This hotel has 252 rooms
  • This hotel is arranged over 4 floors

Arriving/leaving

  • Check-in time 4 PM-midnight
  • Check-out time is 11 AM
  • Express check-in/out
24-hour airport shuttle service is available. Contact the property in advance to get details. Guests staying on a Saturday may need to change units. The hotel will try to avoid this scenario, but, when necessary, management will work to streamline this process and minimize inconvenience for guests.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 25

Travelling with others

Children

  • Babysitting/childcare *

  • Free children's club (ages 4 - 12)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Transfers

  • Airport shuttle (available 24 hours) *

Parking

  • Free valet parking

  • Extended parking

Offsite

  • Free area shuttle within 10 mi

Other information

  • All-inclusive (taxes and gratuities included)

Also known as

  • Royal Haciendas All Inclusive Playa del Carmen
  • Royal Haciendas All Inclusive
  • Royal Haciendas Playa del Carmen
  • Royal Haciendas
  • Royal Haciendas Hotel
  • The Royal Haciendas Hotel Playa Del Carmen

Mandatory fees

Deposit: MXN 1500 per night

Optional extras

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of MXN 480 per person (roundtrip)

In the hotel

Taking the kids?
  • Children's club (free)
  • Supervised childcare/activities (free)
Food and drink
  • Free buffet breakfast daily
  • 2 restaurants
  • 2 poolside bars
  • Bar/lounge
  • Coffee shop/café
  • Swim-up bar
  • 24-hour room service
  • Coffee/tea in a common area
Things to do
  • Number of outdoor pools - 4
  • Children's pool
  • Fitness facilities
  • Outdoor tennis courts - 2
  • Full-service spa
  • Number of spa tubs - 4
  • Swim-up bar
  • Health club
  • Tennis on site
  • Steam room
  • Use of nearby fitness center (discount)
  • Sauna
  • Arcade/game room
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 18
  • Year Built 2006
  • Elevator/lift
  • Designated smoking areas
  • Garden
  • Terrace

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Ceiling fan
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Pillowtop mattress
Things to enjoy
  • In-room massage available
  • Individually decorated
  • Individually furnished
  • Balcony
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
Be entertained
  • Plasma TV
  • Satellite TV channels
  • MP3 docking station
  • DVD player
Stay connected
  • Desk
  • Free WiFi
  • Free local calls
Food and drink
  • Microwave
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Access via exterior corridors

Special features

All inclusive

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • Meals and beverages at companion properties
  • Dining and beverage availability limited at one or more venues

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities
  • Kayaking
  • Sailing
  • Snorkeling

Land activities
  • Bicycling
  • Fitness facilities
  • Tennis
  • Tennis lessons
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Dancing
  • Language
  • Water fitness
  • Yoga

Kids' club
  • Supervised activities for children between 4 and 12 years old

Entertainment
  • Onsite entertainment and activities
  • Onsite live performances
  • Theme parties

Not included
  • Golf green fees
  • Use of golf cart
  • Use of golf equipment
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Windsurfing equipment
  • Premium food items
  • Premium or imported alcoholic beverages
  • Bottled wine
  • Bottled liquor
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

Spa

Guests can indulge in a pampering treatment at the resort's full-service spa. Services include massages, facials, body wraps, and body treatments. The spa is equipped with a sauna, a spa tub, and a steam room.

Recreation

On Site

  • Fitness facilities
  • Health club
  • Outdoor tennis courts - 2
  • Sauna
  • Steam room
  • Tennis on site
  • Fitness classes on site
  • Free bicycles on site
  • Kayaking on site
  • Playground on site
  • Sailing on site
  • Snorkeling on site
  • Volleyball on site
  • Yoga classes/instruction on site

Nearby

  • Ecotours nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Parasailing nearby
  • Scuba diving nearby
  • Windsurfing nearby

The Royal Haciendas All Inclusive, Playa del Carmen’s small print

Also known as

  • Royal Haciendas All Inclusive Playa del Carmen
  • Royal Haciendas All Inclusive
  • Royal Haciendas Playa del Carmen
  • Royal Haciendas
  • Royal Haciendas Hotel
  • The Royal Haciendas Hotel Playa Del Carmen

Mandatory fees

Deposit: MXN 1500 per night

Optional extras

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of MXN 480 per person (roundtrip)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Excellent 4.3 /5 from 700 reviews

The Royal Haciendas All Inclusive, Playa del Carmen
Excellent4.0 / 5
mostly good times!
great pools, quiet location, this is a club not a traditional hotel. half the rooms must have been left empty by their owners as never felt busy. no pressure to join club. fine dining resturant superb. ate there both nights. only issues is moving rooms. If your stay includes a saturday expect to have to change rooms. we stayed fri and saturday and were not best pleased to learn this at checkin. this is common and the staff have nothing they can do. this is a head office issue and they dont seem to care that guests are spending valuable holiday time packing and unpacking. annoying! personal hottub also great.
2 night family trip
The Royal Haciendas All Inclusive, Playa del Carmen
Outstanding5.0 / 5
Great vacation with family and little kids
Excellent hotel, great room service and overall service. Convenient with kids. GYM very good equipment. Friendly staff. Would stay again. Multiple pools on site and great with kids.
4 night family trip
The Royal Haciendas All Inclusive, Playa del Carmen
Poor1.0 / 5
Bad bad bad
1. Clogged bathtub, called but no one came to fix it. 2. No room service menus, called and waited 1 hr to get it. 24hrs room service is not 24 hrs. they closed at 11pm. 3. All inclusive but only got 1 bottle water and 3 sodas in the room. Called front desk for refill, no one came to refill. 4. two small full size beds and one of the bed was old and very uncomfortable. they said it's a suite, but we only got a tiny sink with microwave. 5. No view, our room was behind a bathroom building. 6. called 3 times to ask for a manager, no answer. 7. beach is rocky and windy. 2/20. unable to do anything on the beach. paid over $340 but overall it's like a motel quality for my stay. 8. Food is bad. most people there are members and time share. They gave the worst room to others. I am not sure that it is just our lucky, I saw many good reviews, so we booked it. totally waste of money.
1 night family trip

See all reviews

The Royal Haciendas All Inclusive, Playa del Carmen

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