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The Royal Haciendas All Inclusive

4-star4 stars
Chetumal / Pto. Juarez HighwayKm 289 10 Lote 2, Mz 70, Playa del CarmenQROO77710Mexico, 0203 684 4828

Playa del Carmen beachfront Resort with 2 restaurants, spa
  • VIPVIP properties

    VIP properties have been recognised for offering exceptional service to our customers.

  • Free buffet breakfast, free WiFi and free parking
Great pool
Fantastic service
Delicious food
535See all 535 reviews
From 4,156 reviewsTripAdvisor Traveller Rating

The Royal Haciendas All Inclusive

Hotel Info: 0203 684 4828

from £182
  • Deluxe Suite, 1 Bedroom, Fully Equipped Kitchen
  • Deluxe Master Suite, 2 Bedrooms, Fully Equipped Kitchen
  • Deluxe Junior Suite, Kitchenette

About The Royal Haciendas All Inclusive

Oceanfront all-inclusive resort on the Mayan Riviera

Close to Playa del Carmen

The Royal Haciendas All Inclusive is a 10-minute drive from the shops and nightlife of Playa del Carmen and 53 miles from Cancún Airport. Situated on one of Rivieria Maya's most enviable beach spots, you are 20 miles from Xcaret theme park.

Fun for kids and parents

While you're indulging in a spa treatment or playing a game of tennis, the kids will be happy and safe at the supervised Kids Club. And when you're craving family time, you'll be spoiled for choice - biking, beach sports, and board games are only a few of the options available.

Swim, sail, snorkel

Kayaks, snorkeling gear, and sailboats are all available for water play, and you can also play beach volleyball or choose from 4 pools. Not forgetting the hotel's 2 restaurants, a spa and fitness center provide indoor activities.

Family fun, ocean views

Offering kitchenettes, seating areas, flat-screen TVs, and free WiFi, the spacious suites are great for families. You can order room service and then watch the sunset from your balcony.

At a glance

Key facts

Hotel size

  • This hotel has 252 rooms
  • This hotel is arranged over 4 floors


  • Check-in time 4 PM-midnight
  • Check-out time is 11 AM
  • Express check-in/out
Guests staying on a Saturday may need to change units. The hotel will try to avoid this scenario, but, when necessary, management will work to streamline this process and minimize inconvenience for guests.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 25

Travelling with others


  • Babysitting/childcare *

  • Free children's club (ages 4-12)


  • Pets not allowed


  • Free WiFi in public areas

  • Free WiFi in rooms



  • Free valet parking

  • Extended parking

Other information

  • All-inclusive (taxes and gratuities included)
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • Children's club (free)
  • Supervised childcare/activities (free)
Food and drink
  • Free buffet breakfast daily
  • 2 restaurants
  • 2 poolside bars
  • Bar/lounge
  • Coffee shop/café
  • Swim-up bar
  • 24-hour room service
  • Coffee/tea in a common area
Things to do
  • Number of outdoor pools - 4
  • Children's pool
  • Fitness facilities
  • Outdoor tennis courts - 2
  • Full-service spa
  • Number of spa tubs - 4
  • Swim-up bar
  • Tennis on site
  • Steam room
  • Sauna
  • Arcade/game room
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter
  • Number of buildings/towers - 18
  • Built in 2006
  • Lift
  • Designated smoking areas
  • Garden
  • Terrace

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Ceiling fan
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Pillowtop mattress
Things to enjoy
  • In-room massage available
  • Individually decorated
  • Individually furnished
  • Balcony
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
Be entertained
  • Plasma TV
  • Satellite TV channels
  • MP3 docking station
  • DVD player
Stay connected
  • Desk
  • Free WiFi
  • Free local calls
Food and drink
  • Microwave
  • Free bottled water
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Access via exterior corridors

Special features

All inclusive

This resort is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages

  • All buffet and à la carte meals, snacks and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • Meals and beverages at companion properties
  • Dining and beverage availability is limited at one or more venues

Activities and facilities/equipment
All non-motorised water sports and land activities, and use of recreational facilities and equipment are included.

Water activities
  • Kayaking
  • Sailing
  • Snorkelling

Land activities
  • Cycling
  • Fitness facilities
  • Tennis
  • Tennis lessons
  • Volleyball

  • Aerobics
  • Dancing
  • Language
  • Water fitness
  • Yoga

Kids' club
  • Supervised activities for children between 4 and 12 years old

  • On-site entertainment and activities
  • On-site live performances
  • Theme parties

Not included
  • Golf green fees
  • Use of golf cart
  • Use of golf equipment
  • Motorised water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkelling excursions
  • Windsurfing equipment
  • Premium food items
  • Premium or imported alcoholic beverages
  • Bottled wine
  • Bottled spirits
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Off-site tours
  • Transport to off-site activities


Guests can indulge in a pampering treatment at the resort's full-service spa, Royal Spa. Services include massages, facials, body wraps and body treatments. The spa is equipped with a sauna, a spa tub and a steam room.

The Royal Haciendas All Inclusive’s small print

Also known as

  • Royal Haciendas All Inclusive Playa del Carmen
  • Royal Haciendas All Inclusive
  • Royal Haciendas Playa del Carmen
  • Royal Haciendas
  • Royal Haciendas Hotel
  • The Royal Haciendas Hotel Playa Del Carmen


Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • Sanitation services: USD 1.5 per night

Deposit: USD 300.00 per stay

Optional extras

Late check-out can be arranged for an extra charge of USD 600

Babysitting/childcare is available for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

What’s around The Royal Haciendas All Inclusive


  • On the beach
  • Grand Coral Golf Riviera Maya (23-minute walk)
  • Guadalupe Church (35-minute walk)
  • 28 de Julio Square - 2.2 mi / 3.6 km
  • Mamitas Beach Club - 2.6 mi / 4.3 km
  • Quinta Alegria - 2.7 mi / 4.4 km
  • Pier Navega - 2.9 mi / 4.7 km
  • Nuestra Senora del Carmen Catholic Church - 3 mi / 4.8 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) 40-min drive
  • Free self parking
  • Free valet parking
  • Extended parking

Recent reviews

Fabulous 8.6 From 535 reviews

The Royal Haciendas All Inclusive
Wow! Couldn't fault the place
everything amazing!
Zoe, gb7 night family trip
The Royal Haciendas All Inclusive
Very Good8.0
mostly good times!
great pools, quiet location, this is a club not a traditional hotel. half the rooms must have been left empty by their owners as never felt busy. no pressure to join club. fine dining resturant superb. ate there both nights. only issues is moving rooms. If your stay includes a saturday expect to have to change rooms. we stayed fri and saturday and were not best pleased to learn this at checkin. this is common and the staff have nothing they can do. this is a head office issue and they dont seem to care that guests are spending valuable holiday time packing and unpacking. annoying! personal hottub also great.
Julian, gb2 night family trip
The Royal Haciendas All Inclusive
Loved it! The staff is incredibly polite and upbeat, especially Hercules (bartender) and Saul at the breakfast buffet. We thoroughly enjoyed every minute!
David, us1 night trip
The Royal Haciendas All Inclusive
Great Spring Vacation
We just got back from a week at the Royal Haciendas. It was a great trip. Service at the bar was great with Juan Gutierrez making sure our drinks were always full and cold. Carlos in the morning was great making coffee and having good conversation. Kids had a great time with the kids club. Reception desk was very slow. The buffet was good every morning and most nights. Not much to do after 7PM. Only one bar open and activities were minimal. But we still had a great time.
elizar, us5 night trip
The Royal Haciendas All Inclusive
Great Christmas stay!
Really spacious rooms and good service. Very relaxing stay and the hotel grounds were beautiful. Very laid back and not a “Vegas” style resort. All families and very safe. We extended our stay!
Michelle, us3 night family trip

See all reviews

The Royal Haciendas All Inclusive

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