2/10 Poor
5 Sept 2022
Never again
Unbelievable. The reality of this so called hotel don’t match the description at all. The manager/Owner is a scammer. First of all, this is not a hotel. It’s an old run down apartment. Very misleading descriptions.
There is no front desk, no airport shuttles, no daily housekeeping as described on the main amenities. There were ants everywhere as soon as we walked into the apartment. Air conditioning is only allowed to turn on when you’re inside the room. If you keep AC on when you’re not in the room, you will be charged 10 Euro per day. Many restrictions were unexpectedly put upon the guess to stay there.
No hair dryer in the room. One hairdryer is shared among all the guests in the apartment. No toilet papers in the room. You have to buy your own toilet papers from a Convenience stores or supermarket. Wi-Fi very poor signal. Bedsheet was very worn out and barely wrap around the mattress. The bedsheet looks like used by a homeless. The room was not cleaned at all. We found hair and dust everywhere on the floor and inside the drawers. Very disgusting. When we complaint to the Owner, he came in and kicked the hair & thick dusts to a corner & under the bed.
That place was so filthy & unbearable to stay that we decided to call Hotel.com to file a complaint to cancel our stay & then to look for another hotel to stay for the 5 days in Dubrovnik.




Verified traveller
4-night trip
Verified Hotels.com guest review