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All properties in Madrid, Community of Madrid, Spain
1 room, 2 adults

Hotel Santo Domingo

4-star4 stars
Great for families

Good to know

  • Babysitting or childcare (surcharge)
  • Free WiFi
  • Dry cleaning/laundry service
  • Laundry facilities
San Bernardo 1, Madrid, Madrid, 28013, Spain

4-star hotel with restaurant, connected to the convention centre, near Plaza de Santo Domingo
  • Free WiFi
  • Great for families

    Good to know

    • Babysitting or childcare (surcharge)
    • Free WiFi
    • Dry cleaning/laundry service
    • Laundry facilities
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
  • On arrival were asked if we wanted to upgrade for €50 as the room allocated was…Mar 8, 2020
  • Great location in centre of Madrid, very friendly and helpful staff, good sized room,…Nov 25, 2019

Hotel Santo Domingo

from £61
  • Economy Double Room (located in the 20th century building)
  • Standard Double or Twin Room
  • Superior Double or Twin Room
  • Triple Room

What’s around Hotel Santo Domingo

Landmarks

  • In Centro
  • Gran Via Street - 1-min walk
  • Royal Palace of Madrid - 8-min walk
  • Plaza Mayor - 9-min walk
  • Prado Museum - 24-min walk
  • Teatro Rialto - 2-min walk
  • Lope de Vega Theatre - 2-min walk
  • Plaza de Santo Domingo - 1-min walk

Getting around

  • Madrid (MAD-Adolfo Suarez Madrid-Barajas) 30-min drive
  • Madrid Principe Pio Station 16-min walk
  • Madrid Recoletos Station 22-min walk
  • Atocha Cercanías Station 4-min drive
  • Santo Domingo Station 1-min walk
  • Callao Station 3-min walk
  • Opera Station 5-min walk

At a glance

Key facts

Hotel size

  • This hotel has 200 rooms
  • This hotel is arranged over 7 floors

Arriving/leaving

  • Check-in time 2 PM-midnight
  • Check-out time is noon
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. The credit card presented at check-in should be the same card used at time of booking. If the credit card holder is not on the reservation, guests must contact the property in advance of arrival to confirm identification.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Babysitting/childcare *

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Self-parking* on site

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Cooked-to-order breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Room service (during limited hours)
Things to do
  • Outdoor seasonal pool
  • Nightclub
Working away
  • Business centre
  • Conference space
  • Meeting rooms
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
Facilities
  • Number of buildings/towers - 2
  • Year Built – 2010
  • Lift
  • Safe-deposit box at front desk
  • Rooftop terrace
Accessibility
  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
Languages Spoken
  • English
  • French
  • German
  • Italian
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Minibar
  • Iron/ironing board (on request)
Sleep well
  • Blackout drapes/curtains
  • Turndown service
Things to enjoy
  • Individually decorated
  • Individually furnished
Freshen up
  • Free toiletries
  • Hair dryer
Be entertained
  • Plasma TV
  • Digital TV channels
Stay connected
  • Desk
  • Free WiFi
More
  • Daily housekeeping
  • In-room safe

Special features

Dining

Sando – This restaurant serves lunch and dinner.

Gin Club Cuevas de Sando – On-site cocktail bar.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Hotel Santo Domingo’s small print

Also known as

  • Hotel Santo Domingo Hotel
  • Hotel Santo Domingo Madrid
  • Hotel Santo Domingo Hotel Madrid
  • Hotel Santo Domingo Hotel Madrid

Policies

This property’s equipment fee is charged for use of pool towels.

Cash transactions at this property cannot exceed EUR 2500 owing to national regulations. For further details, please contact the property using information on the booking confirmation.

  • The seasonal pool is open from June to September.
  • Guests can rest easy knowing that there's a smoke detector, a security system and window guards on site.

    This property advises that enhanced cleaning and guest safety measures are currently in place.

    Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray.

    Personal protective equipment, including masks and gloves, will be available to guests.

    Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; masks are required in public areas.

    Contactless check-out is available.

    Enhanced food service safety measures are in place.

    Individually wrapped food options are available for breakfast and through room service.

    Each guestroom is kept vacant for a minimum of 24 hours between bookings.

    The property affirms that it follows sanitisation practices of Measures to reduce infection (Spain) guidelines.

    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

    Optional extras

    Self-parking costs EUR 31 per day

    There is an equipment fee of EUR 3 per day

    Cooked-to-order breakfast is offered for an extra charge of EUR 11 for adults and EUR 11 for children (approximately)

    Babysitting/childcare is available for an extra charge

    We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

    FAQs for Hotel Santo Domingo

    • Does Hotel Santo Domingo offer free cancellation for a full refund?
      Yes, Hotel Santo Domingo does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
    • What are the cleanliness and hygiene measures currently in place at Hotel Santo Domingo?
      This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff wear personal protective equipment. Please note that this information has been provided by our partners.
    • Is parking offered on site at Hotel Santo Domingo?
      Yes. Self-parking costs EUR 31 per day.
    • Is there a pool at Hotel Santo Domingo?
      Yes, there's a seasonal outdoor pool.
    • Are pets allowed at Hotel Santo Domingo?
      Sorry, neither pets and nor service animals are allowed.
    • What are the check-in and check-out times at Hotel Santo Domingo?
      You can check in from 2 PM to midnight. Check-out time is noon.
    • Are there restaurants at or near Hotel Santo Domingo?
      Yes, there's an on-site restaurant.
    • What is there to do near Hotel Santo Domingo?
      Recommended spots to visit include Plaza de Santo Domingo (1-min walk) and Gran Via Street (1-min walk), along with Teatro Rialto (2-min walk) and Lope de Vega Theatre (2-min walk).

    Recent reviews

    Good 7.8 From 521 reviews

    Good 6.0
    Doubt I'd go back
    Hotel appears nice enough and location cannot be faulted. However the room I was given for a two day stay was at the back or middle of the building with a window into a small light well making it very dark and no natural light. The decor furniture and bathroom was dated and worn and in need of a refresh. The room was located next to a service office so plenty of comings and goings making noise... for positives the staff I encountered were helpful and the hotel was clean, but in summary it definitely did not appear to be a four star experience and would look elsewhere next time
    Simon, gb2 night trip
    Exceptional 10.0
    Romantic city break
    Perfect hotel for a weekend city break. The rooftop pool was beautiful and welcoming after a day of site seeing. Great location with most things being with a 20 min walk. me and my boyfriend will definitely visit again.
    Katie, gb3 night trip
    Fair 4.0
    Hotel looks better in pictures
    When I booked the room, the image was taken from the 21st century part of the building, so I assumed I would get a room like that. Instead the room was old looking, the bed felt like it was about to collapse and quite frankly for £220 a night I would at least expect some tea and coffee facilities in the room! I was very disappointed with this as I was here on business and had to leave at 6.30am but the breakfast didn’t even open until 7am so I didn’t have a coffee in the morning which I needed and there wasn’t even water! Very poor in my opinion especially in a hot country. The staff weren’t particularly friendly either, I didn’t even get asked how my stay was
    Ashling, gb1 night business trip
    Fair 4.0
    Misadvertised
    I was disappointed that the hotel was advertised as having an outdoor pool, but this was closed until 3 days into my trip
    Zachary, gb4 night trip
    Poor 2.0
    Profiteering from football events
    Outrageous price of £1500 for 2 nights, profiteering from the champions league final. The hotel wasn't even showing the game. Our triple room wad cramped with no walking space between the temporary bed and other 2 beds. For £1500, you would expect breakfast thrown in but alas no. Our room wasn't even serviced to make the beds or change towels.
    Adrian, gb2 night family trip
    Poor 2.0
    Awful
    Upon check-in we were offered an upgrade at a cost of €48 a night, which we declined. The room given to us was small, no view (except for a fire escape), smelled of drains, damp and stale cigarettes. Bathroom was 1960's style. The advertised rooms on hotels.com are completely different and are misleading. There are obviously two parts to the hotel and ours was in the older building. I blame hotels.com for misleading advertising as well. This is by no means a 4* - a 2* star at a push. Worst hotel ever stayed in Madrid.
    Graham, gb2 night romance trip
    Very good 8.0
    Fabulous location
    Location was fantastic. Walking distance to everything...
    Elaine, gb3 night trip with friends
    Good 6.0
    OK but wouldn't return unless they refurbished.
    The hotel room was very tatty, no soundproofing. Toilet seat loose and cracked, bidet cracked, shower dripped and shower head didn't stay up so you had to hold it. Water leaked all over floor so one had to place towels on the floor to prevent flooding.(All architrave was rotten as a result so wasn't a recent thing) Generally the hotel lacked compassion in terms of maintenance. In terms of roof space by the pool.it was small and always packed. If this is a 4 star hotel....I'm Santa Clause. I'd say 3 Star no more.Seriously, we ventured to other hotels of equal rating and they were all far superior. All in all I would say it could be a nice hotel but needs a lot of money modernising.
    Cameron, gb3 night romance trip
    Very good 8.0
    Nice stay in a central location
    A great stay at hotel Santo Domingo. The location was superb and it was reasonably priced for large, well serviced rooms. The rooftop pool was nice too. Only downsides were the lack of continental offerings in the buffer breakfast. For €14.50 a better yogurt and cereal selection would have been preferred. Also, the rooms didn’t shield much of the busy road and street noise, so getting to sleep wasn’t easy and we were often woken up.
    Annie, gb1 night business trip
    Exceptional 10.0
    Great location, fab hotel
    Fantastic hotel location near everything but not noisey. Staff very friendly and the rooms are lovely. Big comfy beds, modern and clean. Visit the cocktail bar in the basement too, great drinks and fab surroundings!
    Katie, gb4 night romance trip

    Hotel Santo Domingo

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