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Hotel Santo Domingo

Photo gallery for Hotel Santo Domingo

Exterior
Seasonal outdoor pool
Seasonal outdoor pool
Seasonal outdoor pool
Superior Double or Twin Room | Minibar, in-room safe, individually decorated, individually furnished

Overview of Hotel Santo Domingo

Hotel Santo Domingo

4.0 star property
4-star hotel with restaurant, connected to the convention centre, near Plaza de Santo Domingo

7.6/10 Good

990 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Free WiFi
  • Non-smoking
  • Air conditioning
  • Bar
The price is £102
Price available on 4/1/2023
Map
San Bernardo 1, Madrid, Madrid, 28013
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Nightclub
  • Rooftop terrace
  • Breakfast available
  • Self parking
  • Seasonal outdoor pool
  • Pool bar
  • Room service
  • Babysitting
  • Business centre
  • Terrace
For families
  • Babysitting (surcharge)
  • Garden
  • Terrace
  • Daily housekeeping
  • Laundry facilities
  • Blackout curtains

Room options

About this area

What's nearby

  • In Madrid Centro
  • Gran Via Street - 1 min walk
  • Royal Palace of Madrid - 8 min walk
  • Puerta del Sol - 8 min walk
  • Plaza Mayor - 9 min walk
  • Prado Museum - 22 min walk
  • El Retiro Park - 24 min walk
  • Puerta de Alcala - 11 min drive
  • Museo Nacional Centro de Arte Reina Sofia - 11 min drive
  • WiZink Center - 13 min drive
  • Casa de Campo - 17 min drive

Getting around

  • Madrid (MAD-Adolfo Suarez Madrid-Barajas) - 25 min drive
  • Madrid Principe Pio Station - 16 min walk
  • Madrid Recoletos Station - 22 min walk
  • Madrid (XOC-Atocha Train Station) - 30 min walk
  • Santo Domingo Station - 1 min walk
  • Callao Station - 3 min walk
  • Opera Station - 5 min walk

Restaurants

  • Delfos - 2 min walk
  • The Beer Station - 2 min walk
  • Cervecería Monje - 2 min walk
  • Llaollao - 2 min walk
  • Café de Chinitas - 2 min walk

About this property

Hotel Santo Domingo

Hotel Santo Domingo puts you steps from Gran Via Street and features a nightclub and a rooftop terrace. Guests can take a dip in the seasonal outdoor pool or grab a bite to eat at Sando, which serves lunch and dinner. Other highlights at this upmarket hotel include a poolside bar, a snack bar/deli and a terrace. Fellow travellers like the helpful staff and central location. Public transportation is only a short walk: Santo Domingo Station is steps away and Callao Station is 3 minutes.

Languages

English, French, German, Italian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
The property is disinfected using an electrostatic spray
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Safe Tourism Certified (Spain)

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 200 rooms
  • Arranged over 7 floors

Arriving/Leaving

  • Check-in time from 2 PM until midnight
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation
  • The credit card presented at check-in should be the same card used at time of booking. If the credit card holder is not on the reservation, guests must contact the property in advance of arrival to confirm identification.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting*

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • On-site self-parking (EUR 31 per day)
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 7:00 AM–10:30 AM on weekdays and 7:30 AM–11:00 AM on weekends
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Room service (limited hours)
  • Snack bar/deli

Travelling with children

  • Babysitting (surcharge)

Working away

  • Business centre
  • Meeting rooms
  • Conference space

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff

Facilities

  • 2 buildings/towers
  • Built in 2010
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Seasonal outdoor pool
  • Nightclub

Accessibility

  • Wheelchair accessible
  • Braille/raised signage
  • Lift
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking

Languages

  • English
  • French
  • German
  • Italian
  • Spanish

Room amenities

Be entertained

  • Plasma television
  • Digital TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Iron/ironing board (on request)

Sleep well

  • Blackout curtains
  • Soundproofed rooms
  • Turndown service
  • Bed sheets provided

What to enjoy

  • Individually furnished and decorated

Freshen up

  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

Sando – This restaurant serves lunch and dinner.
Gin Club Cuevas de Sando – On-site cocktail bar.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of EUR 15 for adults and EUR 15 for children (approximately)
  • There is an equipment fee of EUR 3 per day

Renovations and closures

The following facilities or services will be unavailable from October 25 2021 to June 30 2023 (dates subject to change):
  • Dining venue(s)
  • Shuttle services
The following facilities are closed seasonally each year. They will be closed from 17 September to 31 May:
  • Swimming pool

Children & extra beds

  • Babysitting is available for an extra charge

Parking

  • Self-parking costs EUR 31 per day

Pool, spa, & gym (if applicable)

  • The seasonal pool is open from June to September

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is cleaned and disinfected with electrostatic spray; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; masks are required in public areas.

Contactless check-out is available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast and through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Safe Tourism Certified (Spain) guidelines.

Policies

Guests can rest easy knowing that there's a smoke detector, a security system and window guards on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards and cash.

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Cash transactions at this property cannot exceed EUR 1000 owing to national regulations. For further details, please contact the property using information on the booking confirmation.

This property’s equipment fee is charged for use of pool towels.

Also known as

Hotel Santo Domingo
Hotel Santo Domingo Hotel
Hotel Santo Domingo Madrid
Hotel Santo Domingo Hotel Madrid

Frequently asked questions

Does Hotel Santo Domingo offer free cancellation for a full refund?
Yes, Hotel Santo Domingo does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Hotel Santo Domingo?
As of 6 Dec 2022, prices found for a 1-night stay for 2 adults at Hotel Santo Domingo on 11 Dec 2022 start from £73, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Hotel Santo Domingo?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Hotel Santo Domingo?
Yes, there's a seasonal outdoor pool.
Are pets allowed at Hotel Santo Domingo?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Hotel Santo Domingo?
Yes. Self-parking costs EUR 31 per day.
What are the check-in and check-out times at Hotel Santo Domingo?
You can check in from 2 PM - midnight. Check-out time is noon. Contactless check-out is available.
Is there an on-site casino at Hotel Santo Domingo?
No, this hotel doesn't have a casino, but Casino de Madrid (11-min walk) is nearby.
What is there to do at Hotel Santo Domingo and nearby?
Hotel Santo Domingo has a nightclub and a seasonal outdoor pool, as well as a garden.
Are there restaurants at or near Hotel Santo Domingo?
Yes, there's an on-site restaurant, Sando. The dining venue will be unavailable from 25 October 2021 to 30 June 2023 (dates subject to change).
What's the area around Hotel Santo Domingo like?
Hotel Santo Domingo is in Madrid Centro, a short 1-minute walk from Santo Domingo Station and 8 minutes' walk from Puerta del Sol. Travellers say that the area is walkable and good for shopping.

Overall score and ratings

7.6

Good

7.9/10

Cleanliness

8.1/10

Staff & service

7.5/10

Amenities

7.4/10

Property conditions & facilities

7.7/10

Eco-friendliness

2/10 Poor

Sami, 1-night trip
Verified Hotels.com guest review

6/10 Good

Noisy
Had construction going on and had to call reception a few times to get the noise to stop. Can here noise On the corridor
Cormac, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Surprised and Delighted
Excellent central city location. We stayed twice within a week. Checked in early and were given a panorama room upgrade. Wow. Great hotel customer service.
Martha, 1-night trip
Verified Hotels.com guest review

8/10 Very good

It would be nice if there would be more hungers in the bathroom.
Maria, 5-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Araksya, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great location with an awesome view from the rooftop pool! The wall garden is so serene and beautiful. Within walking distance to tons of shopping and attractions. Right across from the hotel there’s a nice grocery store and plenty of places to grab a cab nearby. Staff was extremely helpful and friendly. Would love to come back and stay here again!
Keila, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Very 👍 good
Otilia, 2-night trip with friends
Verified Travelocity guest review

2/10 Poor

This is not a 4 star hotel. It is a dump. Smells like smoke, it’s dirty, I don’t recommend staying here.
Ashley, 5-night trip
Verified Expedia guest review

4/10 Fair

This hotel has seen better days. Carpets are old and worn, finishes in room and bath are dated/cracked sink basin, etc. Pool is small and overcrowded. Pool deck is small and crowded.
Jean, 3-night family trip
Verified Expedia guest review

6/10 Good

i didnt find it appropriate room size, twin size beds to small and uncomfortable. not being able to have a panoramic view due to not having access for disabilities
mary, 2-night trip
Verified Expedia guest review