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Hotel Santo Domingo

4.0 star property
Shopping hotel with restaurant, connected to the convention centre, near Plaza de Santo Domingo

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Hotel Santo Domingo

Photo gallery for Hotel Santo Domingo

Exterior
Seasonal outdoor pool, pool loungers
Front of property – evening/night
Standard Double or Twin Room | Minibar, in-room safe, individually decorated, individually furnished
Breakfast served

Overview of Hotel Santo Domingo

7.6

Good

Property highlights

  • Pool
  • Free WiFi
  • Parking available
  • Laundry facilities
  • Restaurant
  • Bar
Map
San Bernardo 1, Madrid, Madrid, 28013
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Nightclub
  • Rooftop terrace
  • Breakfast available
  • Self parking
  • Seasonal outdoor pool
  • Pool bar
  • Room service
  • Babysitting
  • Business centre
  • Meeting rooms
Feel at home
  • Babysitting (surcharge)
  • Garden
  • Terrace
  • Daily housekeeping
  • Laundry facilities
  • Blackout curtains

Room options

View all photos for Triple Room

Triple Room | Minibar, in-room safe, individually decorated, individually furnished

Triple Room

  • 20 sq m
  • Sleeps 3
  • 3 Single Beds

View all photos for Double room PETIT 14 M2 (located in the annex building)

Minibar, in-room safe, individually decorated, individually furnished

Double room PETIT 14 M2 (located in the annex building)

  • 14 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Double or Twin Room

Superior Double or Twin Room | Minibar, in-room safe, individually decorated, individually furnished

Superior Double or Twin Room

  • 18 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Standard Double or Twin Room

Standard Double or Twin Room | Minibar, in-room safe, individually decorated, individually furnished

Standard Double or Twin Room

  • 17 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

About this area

What's nearby

  • In Madrid Centro
  • Gran Via Street - 1 min walk
  • Royal Palace of Madrid - 8 min walk
  • Plaza Mayor - 9 min walk
  • Puerta del Sol - 9 min walk
  • Plaza de Santa Ana - 12 min walk
  • Prado Museum - 22 min walk
  • El Retiro Park - 40 min walk
  • WiZink Center - 41 min walk
  • Plaza de España - Princesa - 1 min drive
  • Lope de Vega Theatre - 1 min drive

Getting around

  • Madrid (MAD-Adolfo Suárez Madrid-Barajas) - 22 min drive
  • Madrid Principe Pio Station - 16 min walk
  • Madrid Recoletos Station - 22 min walk
  • Madrid (XOC-Atocha Train Station) - 30 min walk
  • Santo Domingo Station - 1 min walk
  • Callao Station - 3 min walk
  • Opera Station - 5 min walk

Restaurants

  • Pez Tortilla - 6 min walk
  • Salmon Guru - 14 min walk
  • El Asador de Aranda - 2 min walk
  • La Pescadería - 7 min walk
  • Vega - 4 min walk
Map

About this property

Hotel Santo Domingo

Hotel Santo Domingo puts you steps from Gran Via Street and features a nightclub and a rooftop terrace. Guests can take a dip in the seasonal outdoor pool or grab a bite to eat at Sando, which serves breakfast. Other highlights at this upmarket hotel include a poolside bar, a terrace and a garden. Public transportation is only a short walk: Santo Domingo Station is steps away and Callao Station is 3 minutes.

Languages

English, French, German, Italian, Spanish

Sustainability

Sustainability practices

Solar energy
Energy-saving switches
Vegan dining options
Vegetarian dining options
Water dispenser usage encouraged
This information is provided by our partners.
Learn more about properties’ sustainability practicesOpens in a new window

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
The property is disinfected using an electrostatic spray
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Safe Tourism Certified (Spain)

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 200 rooms
  • Arranged over 7 floors

Arriving/Leaving

  • Check-in time from 2 PM until midnight
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation
  • The credit card presented at check-in should be the same card used at time of booking. If the credit card holder is not on the reservation, guests must contact the property in advance of arrival to confirm identification.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting*

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • On-site self-parking (EUR 33 per day)
  • Wheelchair-accessible parking and van parking on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 7:00 AM–10:30 AM on weekdays and 7:30 AM–11:00 AM on weekends
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Room service (limited hours)
  • Water dispenser

Travelling with children

  • Babysitting (surcharge)

Working away

  • Business centre
  • Meeting rooms
  • Conference space

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Bike hire
  • Pool loungers
  • Romance packages

Facilities

  • 2 buildings/towers
  • Built in 2010
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Seasonal outdoor pool
  • Nightclub
  • Vegan dining options
  • Vegetarian dining options
  • Locally owned and organised tours and activities
  • Comprehensive recycling policy
  • Water dispenser
  • Banquet hall

Accessibility

  • Wheelchair-accessible
  • Braille/raised signage
  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairwells
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Step-free path to entrance
  • Portable hoist available
  • Pool hoist on site

Room amenities

Be entertained

  • Plasma television
  • Digital TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Iron/ironing board (on request)

Sleep well

  • Blackout curtains
  • Soundproofed rooms
  • Turndown service
  • Bed sheets provided

What to enjoy

  • Individually furnished and decorated

Freshen up

  • Free toiletries
  • Hairdryer

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Energy-saving switches

Special features

Dining

Sando – This restaurant only serves breakfast.
La Terraza del Santo Domi – This restaurant is located by the pool. Guests can enjoy drinks at the bar. Open daily.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately EUR 19 for adults and EUR 19 for children
  • There is an equipment fee of EUR 3 per stay

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 17 September to 31 May:
  • Swimming pool

Children & extra beds

  • Babysitting is available for an extra charge

Parking

  • Self-parking costs EUR 33 per day

Pool, spa, & gym (if applicable)

  • The seasonal pool is open from June to September

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is cleaned and disinfected with electrostatic spray; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; masks are required in public areas.

Contactless check-out is available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast and through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Safe Tourism Certified (Spain) guidelines.

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
This property uses solar energy, plus a grey water recycling system.
Guests can rest easy knowing that there's a smoke detector, a security system and window guards on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cash transactions at this property cannot exceed EUR 1000 owing to national regulations. For further details, please contact the property using information on the booking confirmation.
This property’s equipment fee is charged for use of pool towels.

Also known as

Hotel Santo Domingo
Hotel Santo Domingo Hotel
Hotel Santo Domingo Madrid
Hotel Santo Domingo Hotel Madrid

Frequently asked questions

Does Hotel Santo Domingo offer free cancellation for a full refund?
Yes, Hotel Santo Domingo does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Hotel Santo Domingo?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Hotel Santo Domingo?
Yes, there's a seasonal outdoor pool.
Are pets allowed at Hotel Santo Domingo?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Hotel Santo Domingo?
Yes. Self-parking costs EUR 33 per day.
What are the check-in and check-out times at Hotel Santo Domingo?
You can check in from 2 PM - midnight. Check-out time is noon. Contactless check-out is available.
Is there an on-site casino at Hotel Santo Domingo?
No, this hotel doesn't have a casino, but Casino Gran Via (8-min walk) and Casino de Madrid (11-min walk) are both nearby.
What is there to do at Hotel Santo Domingo and nearby?
Hotel Santo Domingo has a nightclub and a seasonal outdoor pool, as well as a garden.
Are there restaurants at or near Hotel Santo Domingo?
Yes, Sando offers garden views and poolside dining.
What's the area around Hotel Santo Domingo like?
Hotel Santo Domingo is in Madrid Centro, a short 1-minute walk from Santo Domingo Station and 9 minutes' walk from Plaza Mayor.

Reviews

7.6

Good

7.8/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Very good

Galina, 2-night trip
Verified Hotels.com guest review

6/10 Good

John, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Nice hotel with friendly staff
Lovely hotel in a great location with nice facilities. Sadly missing a gym which we would expect in a 4* hotel and the pool seemed dirty with no loungers around it as it was set up for dining options which is fine but it was not a relaxing area. They also should, in our opinion, provide towels for guests at the pool or allow you to use those from the room. Not major criticisms and we had a lovely stay we just thought we would mention these things as suggestions for the future and to keep in mind. The staff were lovely and accommodating and I would probably stay again for the location and the rooftop bar and pool views so definitely worth staying.
CAROLINE, 2-night trip with friends
Verified Hotels.com guest review

8/10 Very good

Great Walkable Location Near Airport
I chose this hotel for being in a walkable area, near Via Grand yet in close proximity to airport (20 minute cab ride). The hotel's facade is lovely to look at a distance when all lit up. Easy check-in, very helpful staff. Would stay again for a night or two if given a room closer to main elevators. I was traveling solo and the wing I was staying in has to be accessed by another elevator tucked away from the main area. The room was clean enough but some minor repairs needed such as peeling ceiling (very old hotel so that wasn't a big deal). The carpets in corridor were in dire need of a deep clean. Unfortunately, dirty carpeting on top of the long, desolate corridors gave me a creepy vibe. I liked Hotel Santa Domingo overall but dont expect a modern, newly furnished 4 star hotel. Also, I'd highly suggest making a reservation for their rooftop dining on terrace overlooking the city. I was disappointed that the hostess in main lobby informed me they had no seating available..at all. Fortunately, there are dozens of restaurant choicea nearby.
Michele, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

The rooms were nice, safe and comfortable, the only thing in my experience was the internal court yard rooms lacked natural light however that’s preference
BLAIR, 4-night trip with friends
Verified Expedia guest review

2/10 Poor

My AC never worked, I pay for high speed internet and never worked either
AFFE, 2-night romance trip
Verified Expedia guest review

4/10 Fair

El cuarto olía horrible y estaba sucio
Arielle Sheinberg, 2-night trip
Verified Expedia guest review

4/10 Fair

i was very excited for this hotel out of the five hotels i booked in spain, front desk staff was friendly and helpful. room was very small and tight for 3 small guests would not be comfortable for large men. cleaning staff was loud banging walls at 6am each day, walls are paper thin and you can hear everything, hotel is very dated, great area shopping dining very close by, drinks in roof top bar were expensive in comparison, other hotels were much better for price
Julie, 5-night family trip
Verified Expedia guest review

6/10 Good

Maria D, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Anup, 3-night trip
Verified Expedia guest review

General property information

Breakfast
Available
Parking
Available
Reasons to Book
Onsite Pool & Nice Bathroom
Check-In Time
2:00 PM