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Hotel Santo Domingo

Photo gallery for Hotel Santo Domingo

Seasonal outdoor pool
Front of property – evening/night
Standard Double or Twin Room | Minibar, in-room safe, individually decorated, individually furnished
Lunch and dinner served

Overview of Hotel Santo Domingo

Hotel Santo Domingo

4.0 star property
4-star hotel with restaurant, connected to the convention centre, near Plaza de Santo Domingo
7.6 out of 10 Good
7.6/10 Good

1,000 verified guest reviews

Property highlights

  • Pool
  • Parking available
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Bar
San Bernardo 1, Madrid, Madrid, 28013
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Nightclub
  • Rooftop terrace
  • Breakfast available
  • Self parking
  • Seasonal outdoor pool
  • Pool bar
  • Room service
  • Babysitting
  • Business centre
  • Terrace
For families
  • Babysitting (surcharge)
  • Garden
  • Terrace
  • Daily housekeeping
  • Laundry facilities
  • Blackout curtains

Room options

About this area

What's nearby

  • In Madrid Centro
  • Gran Via Street - 1 min walk
  • Royal Palace of Madrid - 8 min walk
  • Plaza Mayor - 9 min walk
  • Puerta del Sol - 9 min walk
  • Puerta de Alcalá - 22 min walk
  • Prado Museum - 22 min walk
  • Museo Nacional Centro de Arte Reina Sofía - 24 min walk
  • El Retiro Park - 40 min walk
  • WiZink Center - 41 min walk
  • Paseo del Prado - 3 min drive

Getting around

  • Madrid (MAD-Adolfo Suárez Madrid-Barajas) - 23 min drive
  • Madrid Principe Pio Station - 16 min walk
  • Madrid Recoletos Station - 22 min walk
  • Madrid (XOC-Atocha Train Station) - 30 min walk
  • Santo Domingo Station - 1 min walk
  • Callao Station - 3 min walk
  • Opera Station - 5 min walk


  • Tim Hortons - 1 min walk
  • Mawey Taco Bar - 1 min walk
  • Beer Station - 2 min walk
  • Al Nassim - 2 min walk
  • Oskar - 1 min walk

About this property

Hotel Santo Domingo

Hotel Santo Domingo puts you steps from Gran Via Street and features a nightclub and a rooftop terrace. Guests can take a dip in the seasonal outdoor pool or grab a bite to eat at Sando, which serves lunch and dinner. Other highlights at this upmarket hotel include a poolside bar, a snack bar/deli and a terrace. Fellow travellers like the helpful staff and breakfast. Public transportation is only a short walk: Santo Domingo Station is steps away and Callao Station is 3 minutes.


English, French, German, Italian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
The property is disinfected using an electrostatic spray
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Safe Tourism Certified (Spain)

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 200 rooms
  • Arranged over 7 floors


  • Check-in time from 2 PM until midnight
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation
  • The credit card presented at check-in should be the same card used at time of booking. If the credit card holder is not on the reservation, guests must contact the property in advance of arrival to confirm identification.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • Babysitting*


  • Pets not allowed
  • Service animals welcome


  • Free WiFi in public areas
  • Free WiFi in rooms


  • On-site self-parking (EUR 36 per day)
  • Wheelchair-accessible parking and van parking on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 7:00 AM–10:30 AM on weekdays and 7:30 AM–11:00 AM on weekends
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Room service (limited hours)
  • Snack bar/deli
  • Water dispenser

Travelling with children

  • Babysitting (surcharge)

Working away

  • Business centre
  • Meeting rooms
  • Conference space


  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Romance packages


  • 2 buildings/towers
  • Built in 2010
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Seasonal outdoor pool
  • Nightclub
  • Vegan dining options
  • Vegetarian dining options
  • Locally owned and organised tours and activities
  • Comprehensive recycling policy
  • Water dispenser
  • Banquet hall


  • Wheelchair-accessible
  • Braille/raised signage
  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairwells
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Step-free path to entrance
  • Portable hoist available
  • Pool hoist on site

Room amenities

Be entertained

  • Plasma television
  • Digital TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Iron/ironing board (on request)

Sleep well

  • Blackout curtains
  • Soundproofed rooms
  • Turndown service
  • Bed sheets provided

What to enjoy

  • Individually furnished and decorated

Freshen up

  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Free bottled water


  • Daily housekeeping
  • In-room safe
  • Energy-saving features in guest rooms

Special features


Sando – This restaurant serves lunch and dinner.
Gin Club Cuevas de Sando – On-site cocktail bar.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately EUR 19 for adults and EUR 19 for children
  • There is an equipment fee of EUR 3 per day

Renovations and closures

The following facilities or services will be unavailable from October 25 2021 to June 30 2023 (dates subject to change):
  • Dining venue(s)
  • Shuttle services
The following facilities are closed seasonally each year. They will be closed from 17 September to 31 May:
  • Swimming pool

Children & extra beds

  • Babysitting is available for an extra charge


  • Self-parking costs EUR 36 per day

Pool, spa, & gym (if applicable)

  • The seasonal pool is open from June to September

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is cleaned and disinfected with electrostatic spray; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; masks are required in public areas.

Contactless check-out is available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast and through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Safe Tourism Certified (Spain) guidelines.


This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
This property uses solar energy, plus a grey water recycling system.
Guests can rest easy knowing that there's a smoke detector, a security system and window guards on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cash transactions at this property cannot exceed EUR 1000 owing to national regulations. For further details, please contact the property using information on the booking confirmation.
This property’s equipment fee is charged for use of pool towels.

Also known as

Hotel Santo Domingo
Hotel Santo Domingo Hotel
Hotel Santo Domingo Madrid
Hotel Santo Domingo Hotel Madrid

Frequently asked questions

Does Hotel Santo Domingo offer free cancellation for a full refund?
Yes, Hotel Santo Domingo does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Hotel Santo Domingo?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Hotel Santo Domingo?
Yes, there's a seasonal outdoor pool.
Are pets allowed at Hotel Santo Domingo?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Hotel Santo Domingo?
Yes. Self-parking costs EUR 36 per day.
What are the check-in and check-out times at Hotel Santo Domingo?
You can check in from 2 PM - midnight. Check-out time is noon. Contactless check-out is available.
Is there an on-site casino at Hotel Santo Domingo?
No, this hotel doesn't have a casino, but Casino Gran Via (8-min walk) and Casino de Madrid (11-min walk) are both nearby.
What is there to do at Hotel Santo Domingo and nearby?
Hotel Santo Domingo has a nightclub and a seasonal outdoor pool, as well as a garden.
Are there restaurants at or near Hotel Santo Domingo?
Yes, there's an on-site restaurant, Sando. The dining venue will be unavailable from 25 October 2021 to 30 June 2023 (dates subject to change).
What's the area around Hotel Santo Domingo like?
Hotel Santo Domingo is in Madrid Centro, a short 1-minute walk from Santo Domingo Station and 9 minutes' walk from Plaza Mayor. Travellers say that the area is walkable and good for shopping.







Staff & service




Property conditions & facilities




2/10 Poor

El hotel no es nada de lo que ponen por internet , adentro todo es viejo está en pésimas condiciones no hay privacidad. Se siente todo en las habitación cuando las personas hablan en los pasillos , cuando hablan en la habitación del lado , mi habitación estaba más que sucia y la alfombras huelen súper mal .La habitación me la habían acabado de entregar el piso del baño lleno de pelos , el lava maños sucio y las esquinas de las bañadera sucias. Me costo demasiado caro para lo malo que estaba
Esquinas de la bañadera
Lava manos
Piso del baño con pelos
Mario, 1-night trip
Verified guest review

10/10 Exceptional

laura, 2-night trip
Verified guest review

8/10 Very good

Great location,metro on the doorstep and in the centre of the city,perfect
Shaun, 5-night trip
Verified guest review

8/10 Very good

Richard, 3-night trip with friends
Verified guest review

10/10 Exceptional

Traci, 2-night trip
Verified guest review

4/10 Fair

This property is located in a great location but beyond that it is not at all what it is advertised to be. The first room we were put in was so horrible it felt like a broiler room converted into a guest room. We had requested 3 bed and the room we were given would age barely held two people comfortably. They moved us to another room which was a definite step above but still awful. There was a ton of black mold all of the bathroom walls and floors, there was dirt and dust all over the furniture, the bathroom vent was so dusty there was daily chunks of dust on the toilet, the shower had hair and dust inside of it. The carpet was old and stunk of mildew and there was an unknown substance all over the inside of the room door. All in all, not worth it. One staff member was fantastic, beyond that they were very rude and perturbed when asked questions.
Ryan, 13-night family trip
Verified Expedia guest review

6/10 Good

For a four star hotel, the staff is not very helpful, furniture and rugs have seen better days and hot water could vanish and no explanation is given to the guests. The real advantage is its location. Close to everything.
Carlos, 4-night trip
Verified Orbitz guest review

10/10 Exceptional

Christie, 5-night trip
Verified guest review

10/10 Exceptional

wilfredo, 2-night trip
Verified guest review

4/10 Fair

La limpieza de la habitación y baño muy mala.
Verified Expedia guest review