Check-in was not in the hotel, but in the adjoining bar. I had to wait while customers of the bar were served drinks, but once I got someone’s attention, the correct member of staff was called and he was very helpful, giving information about parking and even offering to carry my bag up to the third floor. In the room everything was set up to make the stay enjoyable, with tea and coffee making facilities and even a biscuit. Towels and complimentary shampoo and shower gel were laid out on the bed, even with a little chocolate - a very nice touch.
Unfortunately no hotel can guarantee good and considerate behaviour from all their guests. So I was woken up at 1 am by other guests having a falling out and shouting swear words at each other.
I stayed for one night to save the worry about getting to the Channel Tunnel on time and have a good night’s sleep before continuing the journey on the continent. The first was achieved, the second not so much, but not really the fault of the hotel.