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Iberostar Paraiso Del Mar All Inclusive

Photo gallery for Iberostar Paraiso Del Mar All Inclusive

Outdoor pool, pool umbrellas, pool loungers
On the beach, white sand, sun-loungers, beach umbrellas
On the beach, white sand, sun-loungers, beach umbrellas
On the beach, white sand, sun-loungers, beach umbrellas
Outdoor pool, pool umbrellas, pool loungers

Overview of Iberostar Paraiso Del Mar All Inclusive

UNESCO Sustainable Travel Pledge

Iberostar Paraiso Del Mar All Inclusive

4.5 star property
All-inclusive property with full-service spa, connected to the convention centre, near Maroma Beach

8.2/10 Very good

995 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air conditioning
Map
Carretera Chetumal-Puerto Juarez Km 309, Lote 1 Playa, Playa del Carmen, QROO, 77710

Room options

About this area

What's nearby

  • On the beach
  • Maroma Beach - 1 min walk
  • Tres Rios Ecopark - 17 min drive
  • Quinta Avenida - 24 min drive
  • Mamitas Beach - 29 min drive
  • Playa del Carmen Main Beach - 29 min drive
  • Playa del Carmen Maritime Terminal - 33 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 33 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 17.5 miles/28.1 km

Restaurants

  • Blue Fish - 14 min walk
  • Tramonto - 17 min walk
  • Del Lago - 17 min walk
  • Salon Partagas - 5 min drive
  • Ginger - 5 min drive

About this property

Iberostar Paraiso Del Mar All Inclusive


Property Location
When you stay at Iberostar Paraiso Del Mar All Inclusive in Playa del Carmen, you'll be on the beach, within a 15-minute drive of Maroma Beach and El Camaleon Mayakoba Golf Course. This all-inclusive property is 7.2 mi (11.6 km) from Tres Rios Ecopark and 10.2 mi (16.3 km) from Grand Coral Golf Riviera Maya.

Rooms
Make yourself at home in one of the 388 air-conditioned rooms featuring free minibar items and flat-screen televisions. Rooms have private balconies. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers.

Amenities
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. After practicing your swing on the golf course, you can enjoy other recreational amenities including a nightclub and an outdoor pool. Additional features at this property include complimentary wireless Internet access, babysitting/childcare (surcharge), and an arcade/game room.

Dining
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.
Enjoy international cuisine at El Mercado, one of the property's 7 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the 3 coffee shops/cafés. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 4 bars/lounges. A complimentary buffet breakfast is served daily from 7:00 AM to 10:30 AM.


Business, Other Amenities
Featured amenities include a business center, a 24-hour front desk, and multilingual staff. Free self parking is available onsite.

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
The property is disinfected using an electrostatic spray
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (third-party expert - Global)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Enhanced food service safety measures are in place
Reservations are required for the use of certain on-site facilities
On-site PCR testing is available for a on-site COVID-19 testing (PCR screening) is available for a fee, and antigen/rapid COVID-19 testing is also available for a fee; reservations required for on-site testing
This information is provided by our partners.

At a glance

Hotel size

  • 388 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time from 3 PM until midnight
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18
  • Minimum Spring Break check-in age is 15

Children

  • Up to 2 children (2 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
  • No cots (infant beds)
  • Babysitting*
  • Free supervised childcare
  • Free children's club

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Free on-site valet parking
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • 7 restaurants
  • 4 bars/lounges
  • 3 coffee shops
  • Beach bar
  • Poolside bar
  • Swim-up bar
  • Snack bar/deli
  • Water dispenser

Travelling with children

  • Children stay for free (see details)
  • Free children's club
  • Children's pool
  • Playground
  • Free supervised childcare/activities

What to do

  • On the beach
  • Tennis
  • Fitness classes
  • Yoga classes
  • Basketball
  • Volleyball
  • Kayaking
  • Scuba diving
  • Snorkelling
  • Windsurfing
  • Shopping
  • Pool table
  • Bike tour information
  • Ecotours nearby
  • Golfing nearby

Working away

  • Business centre
  • Meeting rooms
  • Conference space

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Laundry facilities
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas
  • Golf cart on site
  • Pool loungers
  • Pool umbrellas

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Fitness centre
  • 18 holes of golf
  • Golf driving range on site
  • An outdoor pool
  • Shopping centre on site
  • Arcade/games room
  • Bike parking
  • Full-service spa
  • Golf clubhouse on site
  • Golf pro shop on site
  • Nightclub
  • Hot tub
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • Flat-screen television
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Free stocked minibar
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Bath or shower
  • Eco-friendly toiletries
  • Hairdryer

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Eco-friendly toiletries
  • Eco-friendly cleaning products provided
  • LED light bulbs
  • Recycling

Special features

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Spa

Spa Sensations has 25 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a spa tub, a steam room and Turkish bath/hammam. The spa is open daily. Guests under 18 years old are not allowed in the spa. There are hot springs/mineral springs on site.

Dining

El Mercado – This buffet restaurant specialises in international cuisine and serves dinner and light fare.
El Rodizio – This restaurant specialises in Brazilian cuisine and only serves dinner. Reservations are required.
Don Alfredo – This restaurant specialises in Italian cuisine and only serves dinner. Reservations are required.
La Hacienda – This restaurant specialises in Mexican cuisine and only serves dinner. Reservations are required.
El Puerto – This steakhouse only serves dinner. Reservations are required.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: MXN 28.87 per accommodation, per night

Optional extras

  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • In-room babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is professionally cleaned; the property is cleaned and disinfected with electrostatic spray; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; reservations are required for some on-site facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

On-site PCR and antigen/rapid COVID-19 testing are both available for a fee; reservations are required for on-site testing.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (third-party expert - Global).

Policies

Only registered guests are allowed in the guestrooms.

This property does not have lifts.

This property uses eco-friendly cleaning products.

This property accepts credit cards, debit cards and cash.

A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on 24 December.

A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December.

Also known as

Iberostar Paraiso Mar
Iberostar Paraiso Mar All Inclusive
Iberostar Paraiso Mar All Inclusive Playa del Carmen
Iberostar Paraiso Mar Playa del Carmen
Mar Paraiso
Paraiso Mar
Iberostar Paraiso Mar All Inclusive All-inclusive property
Iberostar Paraiso Inclusive l
Iberostar Paraiso Del Mar All Inclusive Playa del Carmen
Iberostar Paraiso Del Mar All Inclusive All-inclusive property

Frequently asked questions

Does Iberostar Paraiso Del Mar All Inclusive offer free cancellation for a full refund?
Yes, Iberostar Paraiso Del Mar All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Iberostar Paraiso Del Mar All Inclusive?
This property confirms that on-site COVID-19 testing (PCR screening) is available for a fee. Furthermore, on-site COVID-19 testing (antigen/rapid screening) is available for a fee, disinfectant is used to clean the property and guests are provided with hand sanitiser. Please note that this information has been provided by our partners.
Is there a pool at Iberostar Paraiso Del Mar All Inclusive?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at Iberostar Paraiso Del Mar All Inclusive?
Sorry, pets aren't allowed.
Is parking offered on site at Iberostar Paraiso Del Mar All Inclusive?
Yes, there's free self and valet parking.
What are the check-in and check-out times at Iberostar Paraiso Del Mar All Inclusive?
You can check in from 3 PM - midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless social distancing and check-out are available.
What is there to do at Iberostar Paraiso Del Mar All Inclusive and nearby?
Have fun with on-site activities such as kayaking, windsurfing and snorkelling, and practise your swing at the golf course. Additional recreation on-site includes aerobics , basketball and volleyball. Indulge in a treatment at the spa and soothe your senses in the hot tub. Iberostar Paraiso Del Mar All Inclusive also has 4 bars, a nightclub and an outdoor pool, as well as a sauna, a steam room and an arcade.
Are there restaurants at or near Iberostar Paraiso Del Mar All Inclusive?
Yes, there are 7 on-site restaurants, featuring international cuisine. Nearby restaurants include Blue Fish (14-min walk), Havana Moon (2 mi) and Tramonto (2.1 mi).
Does Iberostar Paraiso Del Mar All Inclusive have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Iberostar Paraiso Del Mar All Inclusive like?
Iberostar Paraiso Del Mar All Inclusive is a short 1-minute walk from Maroma Beach and 14 minutes' walk from El Manglar Golf Course.

Overall score and ratings

8.2

Very good

8.9/10

Cleanliness

8.7/10

Staff & service

8.2/10

Amenities

8.5/10

Property conditions & facilities

8.8/10

Eco-friendliness

8/10 Very good

My stay at Iberostar paraiso del mar
The hotel is big,beautiful, clean the staff are friendly,food is good,but stay away from that 90 minutes meating they offer to take you to look at the other hotels.and take 3 hours of your time other than that I enjoy my stay at Iberostar paraiso del mar
sonia, 5-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Great!
Arianne, 6-night romance trip
Verified Expedia guest review

10/10 Exceptional

This was a great place to stay for the week. Absolutely everything you need and offers whatever you want. Would definitely stay there again!
hanah, 6-night romance trip
Verified Expedia guest review

6/10 Good

Great hotel , but some things need improvement . I am BILINGUAL and had trouble communicating with some of the staff… instructions are not provided clearly. Everything is far away and you have to rely on golf cart/ train-like system to take you around , this is fine however you are stuck waiting , and at times for 15 mins . Food was good , however you can only visit the specialty restaurants 1-3 times (depending on your length of stay), this should be specified before booking …
Matias, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Very clean, staff frendly.
ANDREA, 6-night family trip
Verified Expedia guest review

10/10 Exceptional

The property is beautiful but it’s truly the amazing staff that makes this resort!
Bonnie J, 3-night family trip
Verified Expedia guest review

8/10 Very good

Excellent
Arely, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Silvia Patricia, 5-night trip
Verified Orbitz guest review

10/10 Exceptional

The accommodations were excellent. The food was great, and the beach was outstanding.
Carol McGowan, 5-night family trip
Verified Expedia guest review

8/10 Very good

Just got back from 7 days in paraiso del mar. Pros: The property is stunning. Lots of friendly animals to be seen. There is a quiet side to the pool, near the jacuzzi for relaxing. Cons: Entertainment sucked. The food/drinks werent great. I had to call the front desk many times. e.g to adjust the a/c, to request an iron and coffee machine. Be prepared to walk alot.
MARIA, 7-night family trip
Verified Expedia guest review