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All properties in Palo Alto, California, United States of America

Hotel Keen

Art Deco hotel in city centre in Palo Alto

  • Free WiFi
From
£117

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  • Hotel Keen
  • Living Room
  • Cozy Room, 1 Queen Bed - Bathroom
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1 / 30Hotel Keen
425 High Street, Palo Alto, 94301-1621, CA, United States of America
7.6.Good.
  • The hotel location is great, close to restaurants, main street and 2 minutes walking from…

    Nov 10, 2019

  • Good to have breakfast included. Granola, breads, ham, cheese and pastries and Nespresso…

    Sep 24, 2018

See all 98 reviews

Official standards

This property advises that it adheres to SafeStay (AHLA - USA) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Protective clothing is available for guests
  • Masks are available for guests
  • Individually wrapped food options are available
  • Guests are provided with free hand sanitiser

Guests rated location

Walkable
Convenient
Dining options
Safe
Shopping
  • Parking available
  • Free WiFi
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 42 smoke-free guestrooms
  • Daily housekeeping
  • 24-hour front desk
  • Coffee/tea in a common area
  • Snack bar/deli
  • Laundry service

For families

  • Connecting/adjoining rooms available
  • Premium TV channels
  • Television
  • Free toiletries
  • Daily housekeeping
  • Laundry facilities

What’s around

  • In Downtown North
  • Stanford Theatre - 3-minute walk
  • Stanford University - 6-minute walk
  • Stanford Shopping Center - 10-minute walk
  • Cantor Arts Center - 19-minute walk
  • Rodin Sculpture Garden - 20-minute walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Cozy Room, 1 Queen Bed
  • Comfy Deluxe Room 1 Queen Bed

What’s around

Landmarks

  • In Downtown North
  • Stanford Theatre - 3-minute walk
  • Stanford University - 6-minute walk
  • Stanford Shopping Center - 10-minute walk
  • Cantor Arts Center - 19-minute walk
  • Rodin Sculpture Garden - 20-minute walk
  • Stanford Stadium - 22-minute walk
  • Lucile Salter Packard Children's Hospital at Stanford - 22-minute walk
  • Hoover Tower - 24-minute walk
  • Palo Alto Junior Museum and Zoo - 27-minute walk
  • Stanford University Medical Center - 28-minute walk

Getting around

  • San Francisco International Airport (SFO) 27-min drive
  • San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.) 21-min drive
  • Oakland, CA (OAK-Oakland Intl.) 37-min drive
  • Palo Alto Station 4-min walk
  • Menlo Park Station 26-min walk
  • California Ave Station 4-min drive
map
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425 High Street, Palo Alto, 94301-1621, CA, United States of America

At a glance

Hotel size

  • This hotel has 42 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time 3 PM-2:00 AM
  • Check-out time is noon
  • Express check-in/out

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • On-site garage
  • Off-site parking nearby (USD 40.00 per day; discounts available)
  • Street parking available

Other information

  • Smoke-free property
*See fees & policies for additional details or extra charges

In the hotel

Food and drink

  • Free continental breakfast
  • Snack bar/deli
  • Coffee/tea in a common area

Things to do

  • Bicycle rentals nearby
  • Golf lessons available nearby
  • Golfing nearby

Services

  • 24-hour front desk
  • Dry cleaning/laundry service
  • Laundry facilities
  • Multilingual staff
  • Porter

Facilities

  • Number of buildings/towers: 1
  • Year Built – 2010
  • Lift

Accessibility

  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Assistive listening devices available

Languages Spoken

  • English

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Iron/ironing board (on request)

Sleep well

  • Down comforter
  • Turndown service

Freshen up

  • Partially open bathroom
  • Shower only
  • Free toiletries
  • Hair dryer

Be entertained

  • 37-inch LCD TV
  • Premium TV channels
  • IPod docking station

Stay connected

  • Desk
  • Free newspaper
  • Free WiFi
  • Free local calls

More

  • Daily housekeeping
  • Connecting/adjoining rooms available

Fees & policies

ParkingPay at property

  • Parking is available nearby and costs USD 40.00 per day (3 ft away)

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; masks are required in public areas.

Contactless checkout is available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast.

This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards on site.

This property accepts Visa, Mastercard, American Express, Discover and JCB International. Cash is not accepted.

Also known as

  • Hotel Keen Palo Alto
  • Hotel Keen Hotel Palo Alto
  • Hotel Keen
  • Keen Palo Alto
  • Hotel Keen Hotel
  • Hotel Keen Palo Alto
  • Hotel Keen Hotel Palo Alto
  • Hotel Keen Hotel
  • Hotel Keen Palo Alto

*See fees & policies for additional details or extra charges

FAQs

  • Yes, Hotel Keen does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • No, unfortunately, but there's discounted parking nearby.
  • Sorry, pets aren't allowed.
  • You can check in from 3 PM - 2:00 AM. Check-out time is noon. Express check-in and check-out and contactless check-out are available.
  • Yes. Nearby restaurants include Pampas (3-min walk), Pizza My Heart (3-min walk) and Oren's Hummus (3-min walk).
  • Have fun with nearby activities such as cycling and practise your swing at the nearby golf course.
7.6.Good.
  • 8.0.Very good

    Great overnight hotel

    We stayed one night and it was perfect for an overnight. A bit dark, but when all you need is sleep spot, you can’t complain.

    1 night family trip, Aug 7, 2021

    Verified Hotels.com guest review

  • 4.0.Fair

    Reasons for our review...

    We will never come back here for these following reasons: 1- The window in our room opened to a wall and nothing else. 2- No fridge/ No microwave/ Not even shampoo in our room 3- When we checked we asked the girl at the desk what time is the breakfast served, and she said 730am til 11am (btw, when we booked this hotel if clearly said it in green letters that breakfast is included)... Anyways, we slept til later and made it down to the lobby at about 945, to find out that there's only cheap coffee on the counter. When we asked the guy at the desk about the breakfast, he not even looking at us while on the computer said "we don't serve breakfast, we have couple of muffins if you want them"!! I told him the site mentioned breakfast included and the girl last night told us the times, and he said the girl didn't know we don't serve breakfast "!! Wow! 4- The site stated parking included and it was not. The girl told us you can park in the parking space outside and she didn't think that we would get a ticket!! 5- The whole time, we spoke to 3 different staff, and none of them spoke professionally or even approached us like real clients... We have had better approach and respect and response and professionalism in 3rd world countries we have been! No class with none of the staff! But that was the cheapest $100 lesson that we now know how bad this hotel was and make sure everyone else knows. Totally disappointed!

    Babak, 1 night trip, Jul 23, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    The handicapped door openers in the accessible room and the front door did not work.

    4 night trip, Jul 8, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    Clean and comfortable, but staff misinformed

    Overall, a positive experience. Only hiccups were around parking (none available, paid or otherwise, with all spots around on a 2-hour limit from 8-5 every day), which reception provided the wrong information on, and my service animal, which I was told I needed to provide a letter from my doctor for. This violates ADA guidelines in California, and when I expressed that to hotel staff before arrival, I was told I needed one anyways.

    Christine, 1 night trip, Jun 25, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    Very convinient location

    2 night family trip, Jun 18, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Great, central location. The hotel met basic needs, amenities kit in the bathroom was nice to have. Coffee and tea in the lobby was also nice

    3 night trip, May 27, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Hotel Keen

    The Gotel staff where great ! ..If your looking for a great value along with walking distance of so much to do . The streets are closed off and tables line them up now in its place. There was even an outside music. An overall great stay.

    Alicia, 1 night business trip, Apr 30, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    The key point here is that it's an affordable hotel in Palo Alto and it's light, clean and has a very nice staff. What you should know: parking is in a free public lot next door, so no security for the car. I had no problems. No recycling or composting and breakfast is full of poor eco choices, including styrofoam cups! In 2021. Coffee is awful, buy hey - it's a hotel. Isn't it always? Thermostat is a bewilderment, so ask for instructions. Don't open the window - it's not that easy to close again and there's nothing you need to see out there. The bubble glass is the perfect choice. Weird cupboard over the desk that's just in the way, and the light didn't work. A light fixture in place of the cupboard would have been better. The overhead LEDs for reading lights in bed are kind of in your eyes, but you can adjust and at least they're sufficient, unlike most hotel lamps. Can't turn them off from bed very easily, though. Utterly useless wifi. They shouldn't even say they have it. It runs at 1990s speeds. I used my phone for a hot spot. No counter space in the bathroom for a kit bag, but a nice robe (but only one for a queen room) and the floors aren't cold. And really...affordable, light and pleasant. It's not a room you invite people back to, but a fine place to sleep. My experience was on the second floor (yes, there's an elevator) at the back, late in the pandemic, so your price experience may vary.

    5 night trip, Apr 19, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Hotel is located a block from University Avenue, the heart of Palo Alto, near shops and restaurants. The rooms are compact - but very clean and comfortable. It was also very quiet and dark, perfect for sleeping. I will definitely stay here again.

    1 night trip with friends, Apr 17, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    It was just perfect for sleeping and leaving early sm compact room but very clean. Did not need anything more

    1 night trip, Apr 8, 2021

    Verified Expedia guest review

See all 98 reviews