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Room options

View all photos for Room (La Residenza)

Room (La Residenza) | Premium bedding, down duvets, minibar, in-room safe

Room (La Residenza)

  • 90 sq m
  • Lake view
  • Sleeps 4
  • 2 King Beds

View all photos for Duplex, Terrace (Vista Lago)

Premium bedding, down duvets, minibar, in-room safe

Duplex, Terrace (Vista Lago)

  • 85 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Penthouse (Penthouse Suite)

Penthouse (Penthouse Suite) | Premium bedding, down duvets, minibar, in-room safe

Penthouse (Penthouse Suite)

  • 97 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, Terrace (Vista Lago)

Room, Terrace (Vista Lago) | Premium bedding, down duvets, minibar, in-room safe

Room, Terrace (Vista Lago)

  • 34 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Suite, 2 Bedrooms

Premium bedding, down duvets, minibar, in-room safe

Premier Suite, 2 Bedrooms

  • 185 sq m
  • Partial lake view
  • Sleeps 3
  • 1 King Bed, 1 Single Bed and 1 Single Sofa Bed

View all photos for Panoramic Terrace Suite

Panoramic Terrace Suite | Terrace/patio

Panoramic Terrace Suite

  • 97 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Room (Vista Lago)

Room (Vista Lago) | Premium bedding, down duvets, minibar, in-room safe

Room (Vista Lago)

  • 31 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Mandarin, Suite

Mandarin, Suite | Premium bedding, down duvets, minibar, in-room safe

Mandarin, Suite

  • 80 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite

Junior Suite | Premium bedding, down duvets, minibar, in-room safe

Junior Suite

  • 67 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Duplex (Suite)

Premium bedding, down duvets, minibar, in-room safe

Duplex (Suite)

  • 78 sq m
  • Partial lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Suite

Premier Suite | Premium bedding, down duvets, minibar, in-room safe

Premier Suite

  • 100 sq m
  • Partial lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room

Premium bedding, down duvets, minibar, in-room safe

Superior Room

  • 25 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Deluxe Room

Premium bedding, down duvets, minibar, in-room safe

Deluxe Room

  • 44 sq m
  • Partial lake view
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Suite (Vista Lago Duplex)

Premium bedding, down duvets, minibar, in-room safe

Suite (Vista Lago Duplex)

  • 66 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Vista Lago)

Suite (Vista Lago) | Premium bedding, down duvets, minibar, in-room safe

Suite (Vista Lago)

  • 54 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Suite (Vista Lago)

Grand Suite (Vista Lago) | Premium bedding, down duvets, minibar, in-room safe

Grand Suite (Vista Lago)

  • 80 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Bedrooms (Vista Lago)

Suite, 2 Bedrooms (Vista Lago) | Premium bedding, down duvets, minibar, in-room safe

Suite, 2 Bedrooms (Vista Lago)

  • 82 sq m
  • Lake view
  • Sleeps 4
  • 2 King Beds

View all photos for Panoramic Suite, Private Pool

Premium bedding, down duvets, minibar, in-room safe

Panoramic Suite, Private Pool

  • 116 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

At a glance

Hotel size

  • 75 rooms
  • Arranged over 4 floors

Arriving/Leaving

  • Check-in time from 4:00 PM until midnight
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children (11 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
  • Babysitting*
  • Supervised childcare*

Pets

  • Pets allowed (1 total, up to 33 lb per pet)*
  • Service animals welcome
  • Specific rooms only*
  • Pets must be supervised
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free covered on-site self-parking
  • On-site parking is limited
  • Electric vehicle charging point on site

Transfers

  • Train station pickup on request (available at scheduled times)*
  • Ferry terminal shuttle*

Off-site

  • Shopping centre shuttle*
  • Theme park shuttle*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:00 AM–10:30 AM
  • 2 restaurants
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • Free daily reception
  • Room service (limited hours)
  • Snack bar/deli
  • Water dispenser

Travelling with children

  • Children stay for free (see details)
  • Supervised childcare (surcharge)
  • Bed rails

What to do

  • Access to nearby health club
  • Golfing nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Kayaking nearby
  • Waterskiing nearby

Working away

  • Business centre
  • 3 meeting rooms
  • Conference centre

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car hire
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Pool loungers

Facilities

  • 9 buildings/towers
  • Built in 2010
  • Safe-deposit box at front desk
  • Rooftop garden
  • Garden
  • Terrace
  • Library
  • Fitness centre
  • An indoor pool
  • Seasonal outdoor pool
  • Arcade/games room
  • Full-service spa
  • Marina
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • At least 80% of food locally sourced
  • At least 80% organic food
  • Vegan dining options
  • Vegetarian dining options
  • Locally owned and organised tours and activities
  • Local culture and ecosystem education
  • 100% renewable energy
  • Comprehensive recycling policy
  • No plastic soft drinks bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Lockers available

Accessibility

  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Hardwood flooring in room

Room amenities

Be entertained

  • 32-inch Smart TV
  • Digital TV channels
  • Films for purchase

Home comfort

  • Air conditioning
  • Minibar
  • Espresso maker
  • Electric kettle
  • Dressing gowns and slippers
  • Children's dressing gowns and children's slippers

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Down duvet
  • Blackout curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding

What to enjoy

  • Individually furnished and decorated

Freshen up

  • Private bathroom
  • Shower/bath combination
  • Bidet
  • Designer toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Free bottled water
  • High chair

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Eco-friendly toiletries
  • Bulk dispenser for toiletries
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • Recycling

Reviews

9.2

Superb

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Exceptional

Jose Geraldo, 4-night trip
Verified Hotels.com guest review

4/10 Fair

Beautiful but not worth the money you pay
Lovely hotel. However, our room was sooo small. They could have at least miunt the TV to the wall to open some space. They have a table to place things on but they should place a dresser. We had one very small closet. They gave us a room all the way on the top of hill and so if you wanted assistance with golf cart, you would feel obligated to tip so imagine doing it 5 or 6 times. You jist spend your day tipping all day. Expensive stay for not a very comfortable stay.
Shohreh, 3-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Best Birthday present
John, 3-night trip
Verified Hotels.com guest review

6/10 Good

Disappointing Stay.
2nd time at this property/resort since June 2021. Definitely not the caliber of the Mandarin Oriental Hotels like Bangkok, Barcelona or Miami. Work needed in terms of hospitality like staff re-training. Was better in 2021. Has definitely gone downhill since.
Jay, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Again, just perfection
This hotel is just perfection, the team is super welcoming, they make us feel at home. Tuki ( my dog) is always filled with surprises and details, as well as us. The food was amazing, Silvia, Meriana, and all the team was flawless. Also the dock guys where super kind and helpful with us and the boat. Thanks again MO como, see you soon
Eugenio, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Best hotel I’ve stayed in so far, and the view of the lake from our suite was absolutely stunning!!
Luis, 2-night family trip
Verified Expedia guest review

2/10 Poor

Food was extremely disappointing. The staff was terrible, unprofessional, and did not communicate with one another. Mandarin is supposed to be a world class resort and service. I wish I could dispute these charges but I don’t know how… it was horrendous. Spending 3500-4000$ A NIGHT for terrible food and service is very sad. I even went to the pool one day and they were full and I had to sit and wait for a chair 1 hour. I am a big client of yours on Expedia but this was a terrible experience.
Julian, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

A spectacular property and great experience that we enjoyed for our honeymoon. We enjoyed all of our meals, being by the beautiful pool, the spa and taking boat trips on the lake.