All properties in Cancun, Quintana Roo, Mexico

Ambiance Suites Cancun

Central hotel with outdoor pool, connected to a shopping centre, near Plaza Las Americas

  • Free WiFi and free parking

Image gallery

  • Terrace/Patio
  • Terrace/Patio
  • Pool
  • Outdoor Pool
  • Terrace/Patio
Terrace/Patio. Image 1 of 66.
1 / 66Terrace/Patio
Av. Tulum No. 227 S.M. 20, Cancun, 77500, QROO, Mexico
8.4.Very good.
  • We stayed twice in Ambiance Suites, once with and once without breakfast, for both for…

    Jan 19, 2020

  • Could hear the traffic and the girls in the room Next to usbut great spot and clean and…

    Jan 8, 2020

See all 197 reviews

Official standards

This property advises that it adheres to Safe Travels (WTTC - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Gap period enforced between guest stays - 24 hours
  • Protective clothing is available for guests
  • Masks are available for guests
  • Guests are provided with free hand sanitiser

Guests rated location

Transport options
Dining options
  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 59 guestrooms
  • Daily housekeeping
  • Near the beach
  • Outdoor pool
  • Breakfast available
  • Room service

For families

  • Children's pool
  • Television
  • Free toiletries
  • Garden
  • Terrace
  • Daily housekeeping

What’s around

  • In Downtown Cancun
  • Plaza Las Americas - 6-min walk
  • Langosta Beach - 4.6 mi / 7.3 km
  • Tortuga Beach - 4.8 mi / 7.7 km
  • Cancun Convention Center - 6.8 mi / 11 km
  • La Isla Shopping Mall - 8.5 mi / 13.7 km
The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Junior Double Room
  • Standard Double or Twin Room
  • Room

What’s around


  • In Downtown Cancun
  • Plaza Las Americas - 6-min walk
  • Langosta Beach - 4.6 mi / 7.3 km
  • Tortuga Beach - 4.8 mi / 7.7 km
  • Cancun Convention Center - 6.8 mi / 11 km
  • La Isla Shopping Mall - 8.5 mi / 13.7 km
  • Norte Beach - 11.5 mi / 18.5 km
  • El Rey Ruins - 12.1 mi / 19.5 km
  • Delfines Beach - 13 mi / 20.9 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) 16-min drive
  • Area shuttle (surcharge)
See on map
Av. Tulum No. 227 S.M. 20, Cancun, 77500, QROO, Mexico

At a glance

Hotel size

  • This hotel has 59 rooms
  • This hotel is arranged over 5 floors


  • Check-in time 3 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 restrictions.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18
  • Minimum Spring Break check-in age is 18


  • Children stay free when occupying the parent or guardian's room, using existing bedding
  • No cots (infant beds)


  • No pets or service animals allowed


  • Free WiFi and wired Internet access in rooms


  • Free on-site valet parking
  • On-site parking is limited
*See fees & policies for additional details or extra charges

In the hotel

Food and drink

  • Cooked-to-order breakfast daily (surcharge)
  • Snack bar/deli
  • Room service (during limited hours)
  • Free reception

Things to do

  • Outdoor pool
  • Children's pool
  • 24-hour fitness facilities

Working away

  • Business centre
  • Conference space
  • One meeting room
  • Conference centre


  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Porter


  • Number of buildings/towers: 2
  • Lift
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
  • Terrace
  • Television in common areas


  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding available
  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Premium bedding
  • Pillowtop mattress

Freshen up

  • Free toiletries
  • Hair dryer

Be entertained

  • 32-inch flat-screen TV
  • Cable TV channels
  • IPod docking station
  • DVD player

Stay connected

  • Free newspaper
  • Free WiFi
  • Free long-distance calls

Food and drink

  • Free bottled water


  • Daily housekeeping
  • In-room safe

Fees & policies

Optional extras

  • Breakfast costs between MXN 125 and MXN 500 for adults, and MXN 90 and MXN 400 for children (approximately)
  • Local area shuttle service is offered for an extra charge
  • Early check-in can be arranged for an extra charge of MXN 480 (subject to availability)
  • Late checkout can be arranged for an extra charge of MXN 480 (subject to availability)

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).


Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards on site.

This property accepts Visa, Mastercard, American Express, debit cards and cash.

Also known as

  • Ambiance Suites Cancun Hotel
  • Ambiance Suites Hotel
  • Ambiance Suites Cancun
  • Ambiance Suites
  • Ambience Villa Cancun
  • Ambiance Cancun
  • Ambiance Suites Cancun Hotel
  • Ambiance Suites Cancun Cancun
  • Ambiance Suites Cancun Hotel Cancun

*See fees & policies for additional details or extra charges


  • Yes, Ambiance Suites Cancun does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free valet parking. Parking spaces may be limited.
  • Yes, there's an outdoor pool and a children's pool.
  • Sorry, neither pets nor service animals are allowed.
  • You can check in from 3 PM - midnight. There's a charge of MXN 480 for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge of MXN 480 (subject to availability).
  • Yes. Nearby restaurants include Irori (4-min walk), Luna Rossa (5-min walk) and I Famosi Pasta (7-min walk).
  • No, this hotel doesn't have a casino, but Royal Yak Casino and Sports Book (9-min walk) and Dubai Palace Casino (12-min walk) are both nearby.
  • Ambiance Suites Cancun has an outdoor pool and a 24-hour fitness centre, as well as a garden.
8.4.Very good.
  • 8.0.Very good

    Its a nice hotel, friendly staff, nice rooms and very clean. If you want a pool to sunbathe this is not for you, the pool does not get any sun at all . Location is, on the outskirts of all the restaurants but an oxo is accross the road and another is a couple of blocks away. There are some restaurants within a couple of blocks. ADO bus station is down one straight road 20 minutes walk, you cant get lost. Gets busy if you walk about 10 minutes in the same direction. You can get public bus about 10 minutes walk (same direction) just past the supermarket on the main road (there is a covered bench area so you can see where the bus stop is) to the hotel zone for only 12 pesos.

    2 night trip with friends, Dec 13, 2019

    Verified Expedia guest review

  • 8.0.Very good

    Nice hotel close to the city but far away from the beach. They do not try accomidate early check in. We arrived around 11am and did the whole check in process, the reception guy wasn't too friendly but not rude, he said he would try to get us a room asap but we ended up waiting in the lobby for about 3 hours. When we finally got our room it wasn't what we had booked. We booked a king bed and he gave us a double bed room. He stated that when we book thru third party websites they dont get the customers request just the booking, at this point we were tired and just took the room. We were also charged for a "cleaning fee" that according to him was stated when we did the reservation but we read nothing about this fee on The room was pretty decent, it was clean. The bathroom was clean too, only issue was the shower water took a while to warm up and they need better shower heads, the ones they have dont have much water pressure. Their tvs have Netflix but apparently the hotel doesnt support Netflix so all you have is regular TV. The pool was decent too. They do not have transportation to and from the airport. Overall pretty decent hotel.

    3 night trip, Jul 30, 2021

    Verified guest review

  • 8.0.Very good

    Great staff Good Wi-Fi Nice hot water Cool A/C Some echoes in hallways Bad when you hear people moving furniture But only 3min walk to Las Plaza Americas All in all I would stay again and again!

    7 night business trip, Jun 3, 2021

    Verified guest review

  • 8.0.Very good

    Hotel is inside the Cancun downtown very comfy and frienfky staff close to the cancun intl airport and several restaurants nearby

    Roberto, 2 night trip, May 25, 2021

    Verified guest review

  • 10.0.Exceptional

    Cancun’s Diamond in the Rough

    Ok, let me start off by stating that this was my second time staying at the Ambiance. The hotel certainly can’t be confused for one of the higher priced luxury hotels on the beach but what it may lack in glamour it more than makes up for in heart. The people that work at this hotel are the kindest, most genuine, friendly folks who work in the business— from the moment you enter they make you feel comfortable and as if you belong. Think of this hotel as Cheers (for you 90’s tv fans) but with beds upstairs. And trust me, if your stay is just a night or a weekend or more, everybody will treat you with politeness and courtesy from checking in until leaving. The location in town is extremely convenient and a great deal of surprising things are located in walking distance or a short taxi or transit ride away. I’m already thinking about my next stay here!

    Bernard, 6 night trip, May 23, 2021

    Verified guest review

  • 10.0.Exceptional

    For the price , this suites rock !!! It will surprise you! Obviously don’t expect the Four Seasons ! Amazing room , big and comfortable with fast wifi !

    1 night trip, May 18, 2021

    Verified CheapTickets guest review

  • 10.0.Exceptional

    Clean and convenient, easy access in and out.

    3 night romance trip, Apr 20, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    cuenta con lo necesario para pasar una estadía agradable

    1 night romance trip, Mar 24, 2021

    Verified Expedia guest review

  • 2.0.Poor


    We stayed here for 3 night and on our third night woke up in the middle of the night because we had BED BUGS!!! They had bitten us and we saw them crawling on the bed. We understand that bed bugs can happen. HOWEVER, the way we were treated was unacceptable. We went to the front desk immediately (at 4am) and they came upstairs, confirmed there was an infestation and gave us a new room. The next morning we talked to the manager and they accused us of bringing the bed bugs in. Further, they said they could pay for our laundry (which here in Mexico is $15 USD) and reimburse us for one night if we sign an agreement to not leave any reviews on any platforms. We were appalled by this behavior of the management and didn’t sign. We have never in our lives been treated this poorly! Bed bugs can happen in any hotel - but the way we were treated was unacceptable! DO NOT STAY HERE! We also have evidence that we did not bring the bed bugs in. The infestation had adults, eggs, and young bed bugs. Bed bugs take 7 weeks to hatch so whenever there are young ones, it is a clear sign that the infestation has been there for at least 7 weeks.

    3 night trip, Mar 20, 2021

    Verified guest review

  • 10.0.Exceptional

    Room was spacious and clean. Staff was helpful and pleasant. We only stayed one night but really enjoyed the location and comfort of the property. Breakfast in the morning was a great bonus. We would definitely stay again

    Shannon, 1 night romance trip, Feb 2, 2021

    Verified Expedia guest review

See all 197 reviews