4/10 Fair
22 Sept 2023
Big disappointment!!!
This hotel was a big disappointment especially for the amount of money it cost! The room was disgusting. Our sheets were ripped, there was never enough towels or toilet paper given. The housekeeper dropped her name badge and my husband was stuck with the pin from it in the middle of the night on the bed😔.The room had absolutely zero character. There were no pictures on the wall. The bathroom situation was ridiculous…the same door was used to close the cell-like shower and the toilet area, ugh!!! The carpeting in the hallway needed to be changed probably years ago. It was musty and dirty. The only saving grace was that the breakfast was good & the pool area was very nice. I will never stay at an Iberostar again. Total waste of a lot of money.

erica
erica, 3-night family trip
Verified Hotels.com guest review