ibis Bordeaux Centre Gare Saint Jean

Low budget hotel everything nice and clean beds a bit small with mattress toppers on which tend to move leaving me hanging out of bed, allthough my wife's didn't,don't bother with breakfast waste of money ,

Good 3 star hotel, not far from train station or tram stops. Friendly and helpful hotel staff. Good breakfast but if staying more than 3/4 days could become monotonous as practically the same each day. When busy may need to wait for replenishment of food, cutlery, glasses etc. Good that there are takeaway bags and cups available - nice touch. Rooms are small so be careful when walking round the bed as can hit your leg off the corner. Comfortable bed. Good air conditioning in room able to control to suit. Hotel sells single and day tickets for public transport. If you need to get a 7 day card need to buy at the machines at the stops but please note that they do not take notes only coins or card. Easy to get around on the tram system. Area fine to walk around even at night - few eateries and bars across from train station if you need something nearby. Bordeaux is an expensive city for eating and drinking but if you 'shop around' you can make it more cost effective. Look out for happy hours in some places. Prices in hotel reasonable for drinks.

I made a booking for the right dates in the wrong month. I completely understand that this was my mistake but because I realized within 2 minutes of booking it I thought that I would be able to sort it out with very little disruption to the hotel. I have in fact made this mistake one time before (never learn) and received an understanding and helpful response from that hotel in question. However the iBis Bordeaux Centre Gare Saint Jean was not at all interested in any form of customer service. The minute they had my money they were not interested. They have multiple hotels worldwide and a 2 in Bordeaux alone but were unwilling to change the date or the hotel or be of any assistance at all. I understand the nature of contracts and legal systems however this was beyond that. I completely disagree with their approach and would not recommend dealing with them for that reason.

Small but comfy bed - practical hotel rather than pretty hotel!