Destination
Guests
All properties in Madrid, Community of Madrid, Spain

NH Collection Palacio de Tepa

Luxury hotel with spa, near Puerta del Sol

  • Free WiFi
From
£111

Image gallery

  • NH Collection Palacio de Tepa
  • NH Collection Palacio de Tepa
  • Phòng Suite dành cho gia đình - Living Room
  • Phòng Superior - Balcony View
  • NH Collection Palacio de Tepa
NH Collection Palacio de Tepa. Image 1 of 19.
1 / 19NH Collection Palacio de Tepa
Calle de San Sebastián 2, Madrid, 28012, Madrid, Spain
9.4.Exceptional.
  • Centrally located, beautiful hotel. Staff were friendly and helpful. The room was large…

    Jan 16, 2020

  • As usual , top quality property in superb location with excellent staff

    Dec 25, 2019

See all 244 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • 24 hours Gap period enforced between guest stays -
  • Masks are available for guests
  • Gloves are available for guests
  • Individually wrapped food options are available
  • Guests are provided with free hand sanitiser

Guests rated location

Walkable
Dining options
Convenient
Shopping
Safe
  • Free WiFi
  • Pet-friendly
  • Airport transfer
  • Gym
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 83 smoke-free guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • Breakfast available
  • 24-hour fitness centre

What’s around

  • In Literary Quarter
  • Puerta del Sol - 5-minute walk
  • Plaza Mayor - 8-minute walk
  • Thyssen-Bornemisza National Museum - 9-minute walk
  • Gran Via Street - 9-minute walk
  • Museo Nacional Centro de Arte Reina Sofia - 11-minute walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Deluxe Room
  • Deluxe Single Room, 1 Single Bed
  • Junior Suite
  • Premium Room
  • Junior Suite (Extra Bed 3 adults)
  • Junior Suite (Extra Bed 2 adults + 1 child)
  • Family Room, City View

Location

Calle de San Sebastián 2, Madrid, 28012, Madrid, Spain
  • In Literary Quarter
  • Puerta del Sol - 5-minute walk
  • Plaza Mayor - 8-minute walk

What’s around

Landmarks

  • In Literary Quarter
  • Puerta del Sol - 5-minute walk
  • Plaza Mayor - 8-minute walk
  • Thyssen-Bornemisza National Museum - 9-minute walk
  • Gran Via Street - 9-minute walk
  • Museo Nacional Centro de Arte Reina Sofia - 11-minute walk
  • Prado Museum - 13-minute walk
  • El Retiro Park - 16-minute walk
  • Royal Palace of Madrid - 16-minute walk
  • Principe Pio - 29-minute walk
  • Madrid Rio - 29-minute walk

Getting around

  • Madrid (MAD-Adolfo Suarez Madrid-Barajas) 24-min drive
  • Madrid (XOC-Atocha Train Station) 16-min walk
  • Madrid Atocha Station 17-min walk
  • Atocha Cercanías Station 17-min walk
  • Anton Martin Station 3-min walk
  • Tirso de Molina Station 6-min walk
  • Sol Station 6-min walk
  • Airport pick-up service

At a glance

Hotel size

  • This hotel has 83 rooms
  • This hotel is arranged over 5 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon
  • Express check-in

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting/childcare*

Pets

  • Pets allowed (dogs and cats only)*
  • Up to 55 lbs

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Off-site parking nearby (EUR 33 per day)

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Food and drink

  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • 24-hour room service

Things to do

  • 24-hour fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Bicycle rentals nearby
  • Fitness facilities

Working away

  • Business centre
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 646
  • Conference space size (meters) - 60

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff

Facilities

  • Number of buildings/towers: 1
  • Year Built – 2010
  • Lift
  • Safe-deposit box at front desk
  • Library
  • Television in common areas

Accessibility

  • Braille or raised signage
  • In-room accessibility
  • Wheelchair-accessible registration desk

Languages Spoken

  • English
  • French
  • German
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board (on request)

Sleep well

  • Pillow menu
  • Blackout drapes/curtains
  • Soundproofed rooms

Freshen up

  • Private bathroom
  • Bath with shower
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer

Be entertained

  • 32-inch LCD TV
  • Premium TV channels
  • MP3 docking station

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Spa

Spa has 1 treatment room. Services include body scrubs.

The spa is open daily.

Dining

Cuchara de Tepa – This restaurant specialises in Mediterranean cuisine and serves lunch and dinner. A children's menu is available.

Awards and affiliations

The property is a member of Historic Hotels of the World.

Small print

Also known as

  • NH Collection Palacio Tepa Hotel Madrid
  • Nh Palacio De Tepa Hotel Madrid
  • NH Collection Palacio de Tepa Hotel
  • NH Collection Palacio de Tepa Madrid
  • NH Collection Palacio de Tepa Hotel Madrid
  • NH Collection Palacio Tepa Hotel
  • NH Collection Palacio Tepa Madrid
  • NH Collection Palacio Tepa
  • Nh Palacio De Tepa Hotel Madrid
  • NH Collection Palacio de Tepa Hotel
  • NH Collection Palacio de Tepa Madrid
  • NH Collection Palacio de Tepa Hotel Madrid
  • NH Collection Palacio Tepa

Optional extras

Parking is available nearby and costs EUR 33 per day

Breakfast costs between EUR 13 and EUR 32 per person (approximately)

Babysitting/childcare is available for an extra charge

Pets are allowed for an extra charge of EUR 35 per pet, per stay

Service animals exempt from fees

Airport shuttle service is offered for an extra charge of EUR 100 per vehicle

Policies

Cash transactions at this property cannot exceed EUR 2500 owing to national regulations. For further details, please contact the property using information on the booking confirmation.

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser.

Individually wrapped food options are available for breakfast and through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

For transfers, guests must contact the property before arrival on the number on the booking confirmation.

Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards and cash.

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, NH Collection Palacio de Tepa does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • The property is closed between 18 May and 21 May.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, cats and dogs are welcome, with a maximum weight of 25 kg per pet. There's a charge of EUR 35 per pet, per stay. Service animals are exempt from fees.
  • You can check in from 3 PM - midnight. Check-out time is noon. Express check-in is available.
  • Yes, Cuchara de Tepa offers Mediterranean cuisine. Nearby restaurants include La Descubierta (3-min walk).
  • Yes, a shuttle from the airport to the hotel is available. The charge is EUR 100 per vehicle.
  • No, this hotel doesn't have a casino, but Casino de Madrid (7-min walk) and Casino Gran Via (10-min walk) are both nearby.
  • Have fun during the warmer months with activities nearby such as cycling. Indulge in a treatment at the spa and make the most of other amenities such as a 24-hour fitness centre.
9.4.Exceptional.
  • 10.0.Exceptional

    The hotel is in a superb location in the centre of Madrid close to everything. It's a boutique style hotel with lovely rooms, spacious and beautifully appointed. The staff are delightful as always. I will keep going back!

    3 night family trip, Sep 4, 2019

    Verified Expedia guest review

  • 8.0.Very good

    Excellent location, great breakfast.

    Excellent location with many options to eat and drink directly outside. Also very easy access to the museums (e.g. Prado Museum), Royal Palace etc. Breakfast was excellent (particularly the Spanish omelette) and worth including in the rate. The only minor complaint would be that the premium rooms on the top floor do not appear to have much sound insulation so if your neighbours have a blazing row then you will hear all of it.

    Jeremy, 3 night romance trip, Aug 10, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Perfect location, nice sized room, lovely shower, great breakfast, helpful staff, stylish interiors, we had a fantastic stay and will definitely come back.

    2 night romance trip, Jul 25, 2019

    Verified Expedia guest review

  • 8.0.Very good

    I stayed at the same hotel 4 years ago and had a great time- the attention to detail and the customer experience had not changed at all ! The hotel is central to all sites and shopping, whilst still giving an individual presence of its own. Highly recommended.

    Jac, 2 night romance trip, Jul 18, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Perfect hotel in a perfect location

    I stayed at this hotel with my husband for five nights in late April. The hotel was in a very lovely location, within walking distance to all the usual touristy spots and restaurants. The room was clean and cool, I especially loved how the room was very dark at night due to the blackout shutters, allowing a perfect night sleep. The room was also quiet at night, considering it was a very busy touristy location. The check-in and checkout was very quick and efficient, staff were friendly. I would certainly recommend this hotel and stay here again.

    Nkemdilim, 5 night romance trip, Apr 25, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Lovely hotel in good location for seeing the city. Staff were very helpful and pleasant. Breakfast offered a varied menu and all food was freshly prepared and good quality. The pillow choice was good but our mattress was quite firm and didn't suit me. Despite the mattress would happily stay there again.

    3 night romance trip, Apr 10, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Amazing stay

    We have had an awesome stay at this hotel. It is situated close to lots of nice restaurants and tapas bars. We stayed in room 420 which was a large room with a very comfortable (firm) bed, think it was a super king, it was massive! We slept all night with no noise from other rooms and none from street below. Room cleaned twice a day. Helpful reception staff who spoke English. We didnt bother with breakfast here bit either got takeaways or sat in La Rollerie across the street which served up an amazing choice of breakfasts and coffees. Would recommend this area and this hotel to anyone coming to Madrid.

    PETER, 4 night romance trip, Mar 28, 2019

    Verified Hotels.com guest review

  • 8.0.Very good

    Good hotel in an great area of Madrid town centre

    2nd time at the hotel. Great hotel. Spotless. Perfect beds. Amazing linens. Absolutely perfect service. Only issue for me: no independent temperature controls for the bathroom which has underfloor heating. It was like an oven that ended up overheating the main bedroom.

    Phillip, 1 night family trip, Mar 16, 2019

    Verified Hotels.com guest review

  • 8.0.Very good

    The hotel has a perfect location. The staff were extremely friendly. The service at the hotel was delightful. However, this hotel require renovation.

    Oxana, 4 night family trip, Feb 15, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    The high quality attention to every detail and the excellent and efficient service.

    3 night romance trip, Mar 1, 2020

    Verified Expedia guest review

See all 244 reviews