Guests
All properties in Chester-le-Street, England, United Kingdom

Lumley Castle Hotel

4-star hotel in Chester-le-Street with restaurant and bar/lounge

  • Free WiFi and free parking
From
£96

Image gallery

  • Hotel Bar
  • Hotel Bar
  • Superior Double Room (Castle Superior) - Bathroom
  • Castle Deluxe Room - Bathroom
  • Hotel Bar
Hotel Bar. Image 1 of 30.
1 / 30Hotel Bar
Ropery Lane, Chester-le-Street, DH3 4NX, England, United Kingdom
8.8.Fabulous.
  • Room #58 shower and toilet flush wasn't working properly which made me delay and when…

    Aug 24, 2021

  • Lovely overnight trip, splendid venue. Room overlooked courtyard car park which normally…

    Aug 24, 2021

See all 269 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Contactless check-in is available
  • Protective clothing is available for guests
  • Masks are available for guests
  • Individually wrapped food options are available
  • Guests are provided with free hand sanitiser

Guests rated location

Quiet
Easy parking
Safe
Convenient
Dining options
  • Free parking
  • Free WiFi
  • Pet-friendly
  • Non-smoking

Property highlights

Main amenities

  • 73 smoke-free guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Breakfast available
  • Business centre
  • 24-hour front desk

What’s around

  • Pelaw Grange Greyhound Stadium - 3 mi / 4.8 km
  • Rainton Meadows Visitor Centre - 4.5 mi / 7.3 km
  • Herrington Country Park - 5.1 mi / 8.3 km
  • Adventure Valley - 5.4 mi / 8.8 km
  • Penshaw Monument - 5.6 mi / 9.1 km
  • Beamish Open Air Museum - 5.7 mi / 9.2 km
The following facilities or services will be unavailable from September 1 2021 to January 1 2022 (dates subject to change):
  • Dining venue(s)

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Courtyard Classic
  • Courtyard Superior
  • Castle Classic
  • Superior Double Room (Castle Superior)
  • Castle Deluxe Room
  • Single Room
  • Standard Double Room
  • Standard Twin Room
  • Standard Double Room
  • Superior Suite

Location

Ropery Lane, Chester-le-Street, DH3 4NX, England, United Kingdom
  • Pelaw Grange Greyhound Stadium - 3 mi / 4.8 km
  • Rainton Meadows Visitor Centre - 4.5 mi / 7.3 km
  • Herrington Country Park - 5.1 mi / 8.3 km

What’s around

Landmarks

  • Pelaw Grange Greyhound Stadium - 3 mi / 4.8 km
  • Rainton Meadows Visitor Centre - 4.5 mi / 7.3 km
  • Herrington Country Park - 5.1 mi / 8.3 km
  • Adventure Valley - 5.4 mi / 8.8 km
  • Penshaw Monument - 5.6 mi / 9.1 km
  • Beamish Open Air Museum - 5.7 mi / 9.2 km
  • Washington Old Hall - 5.9 mi / 9.4 km
  • Houghton le Spring Golf Club - 6.2 mi / 10 km
  • Doxford International Business Park - 6.4 mi / 10.3 km
  • Gala Theatre Durham - 6.9 mi / 11.1 km

Getting around

  • Newcastle (NCL-Newcastle Intl.) 27-min drive
  • Durham (MME-Teesside Intl.) 39-min drive
  • Chester-le-Street Station 26-min walk
  • Durham Station 11-min drive
  • Heworth Station 12-min drive

At a glance

Hotel size

  • This hotel has 73 rooms

Arriving/leaving

  • Check-in time 3:00 PM-anytime
  • Check-out time is 11 AM

Restrictions related to your trip

  • COVID-19 restrictions.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cots (infant beds)

Pets

  • Pets allowed (dogs only)*

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property
*See fees & policies for additional details or extra charges

In the hotel

Food and drink

  • Cooked-to-order breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Room service (during limited hours)

Working away

  • Business centre
  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage

Facilities

  • Lift
  • Garden
  • Picnic area
  • Library

Accessibility

  • In-room accessibility
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge

Languages Spoken

  • English

In the room

Home comforts

  • Coffee/tea maker
  • Iron/ironing board

Freshen up

  • Bathtub or shower
  • Free toiletries
  • Hair dryer

Be entertained

  • Flat-screen TV

Stay connected

  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe

Fees & policies

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of GBP 17.95 for adults and GBP 10 for children (approximately)

Children & extra bedsPay at property

  • Rollaway beds are available for GBP 20.0 per night

PetsPay at property

  • Pets are allowed for an extra charge of GBP 15.00 per pet, per night
  • Service animals exempt from fees

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Contactless check-in and contactless checkout are available.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

Policies

Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards on site.

This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Eurocard, Switch, debit cards and cash.

Also known as

  • Lumley Castle Hotel Chester-le-Street
  • Lumley Castle Hotel
  • Lumley Castle Chester-le-Street
  • Lumley Castle
  • Lumley Castle Hotel Hotel
  • Lumley Castle Hotel Chester-le-Street
  • Lumley Castle Hotel Hotel Chester-le-Street
  • Lumley Castle Hotel Hotel Chester-le-Street

*See fees & policies for additional details or extra charges

FAQs

  • Yes, Lumley Castle Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Yes, dogs are welcome. There's a charge of GBP 15.00 per pet, per night. Service animals are exempt from fees.
  • You can check in from 3:00 PM - anytime. Check-out time is 11 AM. Contactless social distancing and check-out are available.
  • Yes, there's an on-site restaurant. The dining venue(s) will be unavailable from 1 September 2021 to 1 January 2022 (dates subject to change). Nearby restaurants include Le Raaj (2 mi), The Chester Moor (2.1 mi) and The Church Mouse (2.2 mi).
  • Lumley Castle Hotel has a picnic area and a garden.
8.8.Fabulous.
  • 4.0.Fair

    Ridiculous

    Not happy when we got there they said that our room was not ready, when I had rang up before hand and ask and they said it would be ready for us at 3 then I was told that we would get an upgrade which we didn’t. Sorry but there’s no excuse for what happened and the price I paid for the room.

    Joanne, 1 night trip with friends, Aug 20, 2021

    Verified Hotels.com guest review

  • 6.0.Good

    Couldn’t sleep

    Couldn’t sleep - certain was too thin Could hear others all night

    Holly, 1 night trip, Aug 14, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    The place was lovely to stay the only problem was dirty toilet Broken hair dryer not enough milk and sugar breakfast was lovely but waited a while for our toast we had nearly finished our breakfast when toast arrived and scrambled egg was freezing

    Jill, 1 night trip, Aug 12, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    Lovely castle but noisy at times

    I stayed here as it was close to Durham cricket ground at Chester le Street. It is a fair walk from the town so if you do not have a car I would recommend a taxi from the town or there is a bus that stops at the end of the nearby golf club bridge at the end of the hotel drive. I stayed in a courtyard room which was not ready at the stated time but it was well appointed and comfortable. Like most large hotels this one has many functions and there were two wedding parties during my brief stay. The first night there were some noisy guests returning to their rooms and somebody decided to knock on my door despite the "do not disturb" sign. The second night was better after the noisy plumbing in an adjacent room had settled down. Perhaps the plumbing needs repair and/or the walls are not thick. The best part of my stay was the well prepared breakfast with pleasant and efficient service.

    Trevor, 2 night trip, Aug 7, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Stunning, fabulous food and serving team,

    Incredible castle, excellent food and bar and breakfasts staff wonderful.reception staff really let the place down with the exception of the guy who booked us in . We had asked in advance of arriving about about eating options as we would be eating at 9 and their restaurant was closed, we were told room service was available yet when we asked at 9.00pm at reception were all but ignored by man at desk, he grudgingly said room service was available till 9.30 and disappeared to get a menu and never returned. Hungry and a bit bemused a lovely bar server arranged sandwiches although she thought room service ended at 9.00. Check out was also unnecessarily complex as despite pre authorizing our credit card there is no key drop. The castle itself is stunning, the room we had was large, comfy, and the grounds are lovely with Incredible flowers !

    Joanna, 2 night trip, Aug 3, 2021

    Verified Hotels.com guest review

  • 2.0.Poor

    Refund Required As there was no room Available.

    Could not be more frustrated with this booking. I turned up at around 10pm after working all day in Gateshead. When I arrived at the reception I was informed that there was no room as there was an error with the system. I got back in my car and found a hotel in Sunderland. My booking was paid In full and trying to get a refund is turning out to be a nightmare. I have contacted the hotels reception on about 10 occasions. I leave my details I never get a call back. hotels.com have contacted the hotel who have said I stayed when I didn’t. When I have evidence that I didn’t stay in the hotel that night. The whole set up Is a joke and I need a refund as soon as possible. They have literally robbed me of £125.

    Lewis, 1 night business trip, Jul 31, 2021

    Verified Hotels.com guest review

  • 2.0.Poor

    Lacking managerial and staff customer service

    A trip we had looked forward to so much was spoilt by staff who made us feel like low class citizens when a mix up over a bill which we thought we had pre authorised wasn’t and we felt hounded and we were humiliated not once but twice in public note areas over this and then when I informed staff of how upset we were they then said more or less TOUGH and had no remorse and could not care- the worst customer service ever . This spoilt the whole stay and we had 4 rooms and we will never return . All bills were paid and there was never any doubt in payment as we were still checking in and staying the night !!!!!

    Lesley, 1 night family trip, Jul 25, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Wonderful character hotel

    This is a stunning hotel in a wonderful location with charm and character…we stayed in a courtyard superior room which was quiet and had the most comfortable bed ever!!

    Julian, 2 night trip, Jul 23, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    I first stayed at Lumley Castle over 20 years ago. Originally I was very impressed but now the public areas are looking very tired. Our Courtyard Superior room was very nice and spotlessly clean. Breakfast was not available apart from a takeaway offering. The service at dinner was poor as we were forgotten about and what we had was seriously overpriced. The experience could have been so much better.

    Julian, 1 night trip, Jul 12, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    Lovely place

    Very nice location rooms fine didn’t get chance to eat here but would definitely return

    Craig, 2 night trip, Jul 9, 2021

    Verified Hotels.com guest review

See all 269 reviews