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4-star hotel in Viagrande with 2 restaurants and spa
Dirty room, bad service, poor quality of food and breakfast. Only highlight was the bar…
Aug 6, 2020
The hotel itself was clean, tidy, modern and, on the surface, has everything you need.…
Aug 5, 2020
This property advises that it adheres to Safe Hospitality National Protocol (Italy) and Safe Travels (WTTC - Global) cleaning and disinfection practices.
Remember, collect 10 stamps, get 1 reward* night
The spa is open daily. Guests under 18 years old are not allowed in the spa.
Buffet breakfast is offered for an extra charge of EUR 8 per person (approximately)
Babysitting/childcare is available for an extra charge
Pets are allowed for an extra charge of EUR 20 per pet, per night
Airport shuttle service is offered for an extra charge of EUR 50 per vehicle (one way)
Local area shuttle and shopping centre shuttle service is offered for an extra charge
All guests, including children, must be present at check-in and show their government-issued photo ID card or passport.
Cash transactions at this property cannot exceed EUR 1999.99 owing to national regulations. For further details, please contact the property using information on the booking confirmation.
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Pool access available from 9:00 AM to 5:00 PM.
Guests under 18 years old are not allowed in the spa.
Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards on site.This property advises that enhanced cleaning and guest safety measures are currently in place.
Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.
Individually wrapped food options are available through room service.
Each guestroom is kept vacant for a minimum of 24 hours between bookings.
This property affirms that it follows the cleaning and disinfection practices of Safe Hospitality National Protocol (Italy) guidelines.
This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).
For transfers, guests must contact the property 72 hours prior to arrival on the number on the booking confirmation.
Reservations are required for massage services and spa treatments, and can be made by contacting the property before arrival at the number on the booking confirmation.
This property accepts credit cards. Cash is not accepted.
We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.
The staff were wonderful. The receptionist were particularly helpful and without them our stay would not have been so easy given the language difference. I would highly recommend this hotel.
7 night trip with friends, Aug 7, 2019
Verified Expedia guest review
Nice hotel, great breakfast. Well placed for visiting Mount Etna and Taormina. Swim hats had to be worn in the pool but they sold them for one euro at the pool bar. Only downside was Luss being told not to jump into the pool. Lively trattorias in nearby Viagrande.
4 night trip, Aug 15, 2018
Verified Expedia guest review
Nice hotel on mount Etna (easy reach of Catania and the vulcano). A mix of modern and classic look.
1 night trip, Jul 21, 2018
Verified Expedia guest review
Excellent, very nice staff and facilities
Ellen, 1 night business trip, Jul 7, 2018
Verified Hotels.com guest review
Excellent
Ellen, 1 night business trip, Jul 5, 2018
Verified Hotels.com guest review
Very good hotel. Good location. Very clean.
2 night family trip, Dec 20, 2019
Verified Hotels.com guest review
A bit out dated with the decor and the keys but was very well kept and comfortable. The indoor pools in the spa are awesome and the staff is very accommodating
VENNELA, 4 night family trip, Aug 10, 2019
Verified Hotels.com guest review
everything was perfect except the pool. it was small and full of people who are not stay at the hotel. we ordered 2 coctails which never received. the pool needs improvment
2 night romance trip, Jul 20, 2019
Verified Hotels.com guest review
NOTE: the indoor pool is owned by the spa and there is a charge of Euro10 per hour just to swim. At the end of the summer they close the outdoor pool. The staff are very attentive to their guests and want to do everything they can to ensure you have a good stay.
Doug, 5 night trip, Oct 25, 2018
Verified Expedia guest review
The room was large and clean. The spa is excellent.
Robert, 1 night family trip, Sep 19, 2018
Verified Hotels.com guest review
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