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Montigo Resorts, Somerset

4.0 star property
Shepton Mallet hotel with spa and restaurant

Choose dates to view prices

In the heart of Somerset’s historical district, Montigo Resorts offers a tranquil retreat. Relax with a body scrub or massage at Charlton House Spa, unwind in the steam room or sauna, and enjoy continental breakfast. With free WiFi and helpful staff praised by guests, this upscale hotel has all you need for an unforgettable stay.
VIP Access

Reviews

8.4 out of 10
Very good

Popular amenities

  • Spa
  • Airport transfer
  • Pet-friendly
  • Free parking
  • Free Wi-Fi
  • Restaurant

Main amenities (12)

  • Daily housekeeping
  • Restaurants and bar/lounge
  • Full-service spa
  • Breakfast available
  • Health club
  • Sauna
  • Steam room
  • Hot tub
  • 24-hour room service
  • Massage/treatment rooms
  • Conference centre
  • Business centre

Feel at home (6)

  • Fridge
  • Private bathroom
  • Television
  • Garden
  • Terrace
  • Daily housekeeping
The current price is £96
includes taxes & fees
22 Feb - 23 Feb

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Classic Double Room

Classic Double Room | Hypo-allergenic bedding, in-room safe, individually decorated

Classic Double Room

8.0 out of 10
Very good
(1 review)

Highlights

Soundproofed
Individually furnished
Individually decorated
Heating
Fridge
Smart TV
Hypo-allergenic bedding
Separate bedroom
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Twin Room

Classic Twin Room | Hypo-allergenic bedding, in-room safe, individually decorated

Classic Twin Room

Highlights

Soundproofed
Individually furnished
Individually decorated
Heating
Fridge
Smart TV
Hypo-allergenic bedding
Separate bedroom
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Standard Room

Standard Room | Hypo-allergenic bedding, in-room safe, individually decorated

Standard Room

8.0 out of 10
Very good
(4 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Heating
Fridge
Smart TV
Hypo-allergenic bedding
Separate bedroom
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Double Room

Deluxe Double Room | Hypo-allergenic bedding, in-room safe, individually decorated

Deluxe Double Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Individually furnished
Individually decorated
Heating
Fridge
Smart TV
Hypo-allergenic bedding
Blackout curtains
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Double Room

Superior Double Room | Hypo-allergenic bedding, in-room safe, individually decorated

Superior Double Room

8.8 out of 10
Excellent
(5 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Heating
Fridge
Smart TV
Hypo-allergenic bedding
Separate bedroom
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Suite

Junior Suite | Hypo-allergenic bedding, in-room safe, individually decorated

Junior Suite

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Heating
Fridge
Smart TV
Hypo-allergenic bedding
Separate bedroom
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite

Family Suite | Hypo-allergenic bedding, in-room safe, individually decorated

Family Suite

Highlights

Soundproofed
Individually furnished
Individually decorated
Heating
Fridge
Smart TV
Hypo-allergenic bedding
Separate bedroom
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Suite

Suite | Hypo-allergenic bedding, in-room safe, individually decorated

Suite

Highlights

Soundproofed
Individually furnished
Individually decorated
Heating
Fridge
Smart TV
Hypo-allergenic bedding
Separate bedroom
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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Elements Suites
  • Spa
  • Free parking
  • Free Wi-Fi
  • Restaurant
10.0 out of 10, Exceptional, 1 review
The price is £305
includes taxes & fees
24 Feb - 25 Feb
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About the area

Map
near Glastonbury, Shepton Mallet, England, BA4 4PR

What's nearby

  • Kilver Court - 14 min walk - 1.2 km
  • Royal Bath and West Showground - 6 min drive - 5.4 km
  • Longleat Safari and Adventure Park - 24 min drive - 28.8 km
  • Center Parcs Longleat Forest - 26 min drive - 31.2 km
  • Stonehenge - 51 min drive - 67.9 km

Getting around

  • Bristol International Airport (BRS) - 41 min drive
  • Castle Cary Station - 10 min drive
  • Bruton Station - 20 min drive
  • Frome Station - 20 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪The Cheeky Bean - ‬3 min drive
  • ‪Costa Coffee - ‬3 min drive
  • ‪Whitstone's - ‬10 min walk
  • ‪The Thatched Cottage Inn - ‬4 min walk
  • ‪Subway - ‬3 min drive

About this property

Montigo Resorts, Somerset

Located near a train station, Montigo Resorts, Somerset is a great choice for a stay in Shepton Mallet. Guests can grab a bite to eat at the restaurant and visit the spa to be pampered with massages, body wraps or facials. A bar/lounge, a health club and a fitness centre are other highlights. Fellow travellers love the helpful staff.

At a glance

DONE

Hotel size

    • 28 rooms
    • Arranged over 3 floors
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; check-in end time: anytime
    • Contactless check-in and check-out are available
    • Check-out time is 11 AM
    • Contactless check-out
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
DONE

Children

    • No cots (infant beds)
DONE

Pets

    • Pets allowed*
    • Service animals welcome
    • Food and water bowls available
    • Pet-grooming services offered
WIFI

Internet

    • Free WiFi in public areas
    • Free Wi-Fi in rooms (speed: 50+ Mbps)
LOCAL_PARKING

Parking

    • Free on-site self-parking
DONE

Transfers

    • Airport shuttle on request (during limited hours)*
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Continental breakfast (surcharge) 7:00 AM–9:30 AM on weekdays and 8:00 AM–10:30 AM on weekends
  • Restaurant
  • Bar/lounge
  • Private picnics
  • 24-hour room service

Travelling with children

  • Children's menu

What to do

  • Fitness classes
  • Yoga classes

Working away

  • Business centre
  • Meeting room
  • Co-working spaces
  • Conference centre

Services

  • 24-hour front desk
  • Laundry service
  • Free newspapers in reception
  • Wedding services
  • Bike storage
  • Romance packages

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Health club
  • Full-service spa
  • Hot tub
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Reception hall

Accessibility

  • Wheelchair-accessible

Room amenities

Be entertained

  • DVD player
  • Smart television

Home comfort

  • Heating
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Blackout curtains
  • Soundproofed rooms
  • Bed sheets provided

What to enjoy

  • Individually furnished and decorated

Freshen up

  • Private bathroom
  • Bath or shower
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Complimentary wireless Internet access (speed of 50+ Mbps)

Food and drink

  • Fridge
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Charlton House Spa has 5 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

Dining

On-site venue – This restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Fees & policies

Optional extras

  • Continental breakfast is offered for an extra charge of approximately GBP 16 per person
  • Airport shuttle service is offered for an extra charge
  • Spa access is available for an extra charge of GBP 20

Children & extra beds

  • Rollaway beds are available for GBP 30.0 per day

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of GBP 50 per accommodation, per stay

Pool, spa, & gym (if applicable)

  • Facility access costs GBP 20.00 per person, per night. Facilities include fitness facilities, a sauna and a hot tub.
  • Guests under 16 years old are not allowed in the health club, fitness facility or hot tub
  • Guests under 16 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
This property does not have lifts.
Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards on-site.
This property accepts major credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International, Eurocard, Barclaycard
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal.

Also known as

Charlton House Hotel
Charlton House Spa Hotel
Charlton House Spa Hotel Shepton Mallet
Charlton House Spa Shepton Mallet
Charlton Spa Hotel
Bannatyne`s Charlton House Hotel Shepton Mallet
Bannatyne's Charlton House Spa Hotel Shepton Mallet, Somerset
Charlton Hotel Shepton Mallet
Charlton House Spa
Montigo Resorts Somerset
Charlton House Spa Hotel
Montigo Resorts, Somerset Hotel
Montigo Resorts, Somerset Shepton Mallet
Montigo Resorts, Somerset Hotel Shepton Mallet

Frequently asked questions

Does Montigo Resorts, Somerset offer free cancellation for a full refund?

Yes, Montigo Resorts, Somerset does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Montigo Resorts, Somerset?

Yes, pets are welcome. There's a charge of GBP 50 per accommodation, per stay. Service animals are exempt from fees. Grooming services are available.

Is parking offered on site at Montigo Resorts, Somerset?

Yes, there's free self parking.

Is an airport shuttle service offered by Montigo Resorts, Somerset?

Yes, an airport shuttle is available.

What are the check-in and check-out times at Montigo Resorts, Somerset?

Check-in start time: 3 PM; check-in end time: anytime. Check-out time is 11 AM. Contactless social distancing and check-out are available.

What is there to do at Montigo Resorts, Somerset and nearby?

On-site recreation at Montigo Resorts, Somerset includes fitness classes and yoga. Indulge in a treatment at the spa and soothe your senses in the hot tub. Montigo Resorts, Somerset also has a sauna and a steam room, as well as a garden.

Are there restaurants at or near Montigo Resorts, Somerset?

Yes, there's an on-site restaurant.

What's the area around Montigo Resorts, Somerset like?

Montigo Resorts, Somerset is located a short 14-minute walk from Kilver Court.

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Reviews

Montigo Resorts, Somerset Reviews

8.4

Very good

8.8

Cleanliness

8.6

Location

8.6

Staff & service

8.0

Property conditions & facilities

What guests liked

  • Breakfast was good, with a good choice and made-to-order hot options. (6 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Popular mentions

Room
Service staff
Breakfast
Spa
Food
Bed
Restaurant
Building
Shower
Luxury

Reviews

10/10 Exceptional

Staff very helpful
Charles, 3-night trip

10/10 Exceptional

Spa facilities and staff were excellent. Comfortable accommodation
Oluwatosin, 2-night trip

10/10 Exceptional

All facilities so accessable. Clean and warm.
Philip, 2-night trip

2/10 Poor

Disappointing stay and poor management response Unfortunately, this visit was a real let-down. Key spa facilities were not available, including the outdoor pool and jets, and there was visible refurbishment taking place during the weekend, which significantly affected the atmosphere - this wasn’t communicated in advance. The car park was poorly maintained with potholes and damage as well as an outside wall. Most disappointing was the response from staff and management. We raised these issues multiple times during our stay, including with the front desk manager, but nothing was done to resolve them.
Adam, 1-night trip

4/10 Fair

Alarm went off at 5:30 in the morning outside our
Ian, 1-night trip

2/10 Poor

Woken up at 1.30pm to move my car for a member of staff who parked in the residents parking also . Room very tired money taken from card as deposit for damage with out authorisation from my self . Smell of sewage was coming from the bar area . Don’t think I will be staying here in the near gfuturr
Jason, 1-night trip

10/10 Exceptional

Montego was Magnificent

I loved our night here and so wish we had booked a night after Glastonbury to recover.
Helen, 1-night trip

10/10 Exceptional

Super stay lovely room and so quiet
sharon, 3-night trip

10/10 Exceptional

A nice clean hotel with very pleasant staff and good food
Roger, 2-night trip

10/10 Exceptional

Fantastic.
Liam, 1-night trip

8/10 Very good

Nice short break

1 night away with my family, the front of house staff got confused we had 2 rooms booked, that’s about the only thing that went wrong. Staff were friendly Food was good Rooms were very nice Spa was lovely & relaxing A lovely short break away Will stay again
Sharon, 1-night trip

6/10 Good

Couldn’t believe charged us £30 each to use hydrotherapy pool when staying in a suite in a SPA hotel ?! wouldn’t go back !!!
Samantha, 1-night trip

2/10 Poor

A real review of this 4 star hotel. How this is classed as a 4 star hotel i do not know. From the moment we checked in we had issues, water coming through the ceiling in the main dining room. We got to our room and the positives were, the bed was comfy. Now the negatives, Holes in the wall, cracking plaster, stains on the floors, window handle broken resulting us not being able to shut the window and leaving a 5mm gap, which when its -5c outside certainly did affect the comfort of the room, dead flys in the window sill, not just one or two but hundreds. Water leaking through the roof in the bathroom, only 1 towel provided in a twin room. Shower takes about 15 minutes to get luke warm (no joke) black mould all in the corners of the windows. Dirty laundry dumped outside our door. The list goes on and on and i have stayed in 2 star hotels better than this. I questioned all this with reception and the manager tried to fob me off by saying well it wasnt there yesterday. An absolute discrace of a hotel
Rich, 1-night trip

6/10 Good

The services was inconsistent and worst of all intermittent hot water or none at all, which is pretty basic!
Jade, 2-night trip

10/10 Exceptional

Fantatastic bed and bathroom...
Stewart, 1-night trip

10/10 Exceptional

Incredible property.

Amazing property. Two day stay for next time for sure. Peter at the front desk was the perfect host.
Lenroy, 1-night trip

10/10 Exceptional

Great place
Heather, 2-night trip

10/10 Exceptional

For a last minute replacement very nice, staff very frendly and easy to talk to.
Eloise, 1-night trip

10/10 Exceptional

Nice place for weekend break with relaxing spa and beautiful rooms. Well recommend 👌
Piotr, 1-night trip

10/10 Exceptional

Great service great place to be x

Awesome we loved it
Darren, 1-night trip

6/10 Good

Charlton House is undeniably beautiful and the setting is stunning. The grounds, spa areas and our room were all lovely. Our bedroom in particular was gorgeous, with a beautiful bathroom and balcony which we really enjoyed. On arrival, staff were friendly but not especially personable. The welcome felt polite rather than warm, there was no offer of help with bags, and parking was not the easiest. The spa experience was confusing. I had pre-booked a spa offer, and on arrival it initially appeared that spa access was included, which was later disputed. Our treatments were also shorter than booked, and we were left waiting while this was resolved. One of the thermal spa showers was so hot it was uncomfortable and left my scalp sore for days. We opted for room service, but with no phone or clear instructions in the room we had to walk to reception to order, which defeated the point. The food was lovely but expensive, with an additional tray charge. We were also unable to get extra bottles of still water (as they had run out and no alternative was offered) we had to use the bathroom sink, which didn’t feel appropriate for a hotel of this standard. The bed was comfortable enough but not a true king size mattress, instead two smaller mattresses pushed together. Overall, the stay was relaxing and very pretty, but repeatedly having to manage basic requests took away from the feeling of being looked after. For the price point, the overall value didn’t quite match expectations.
Aimee, 1-night trip

8/10 Very good

Very warm welcome and helpful staff.
Hannah, 1-night trip

10/10 Exceptional

Great stay. Friendly staff and made us feel great. Room was lovely and relaxing. All in all much needed and nothing to complain about.
Justin, 1-night trip

10/10 Exceptional

Hidden Gem New Glastonbury

Incredible service, facilities and value. A great fusion of Asian luxury and British heritage. Breakfast was brilliant, bacon was world class!
David, 1-night trip

10/10 Exceptional

The rooms are spacious and the beds very comfy. We loved having an outside terrace to relax in during the day.
Shaline, 2-night trip