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Charlton House Spa Hotel

Photo gallery for Charlton House Spa Hotel

Front of property
Indoor/outdoor pool
Outdoor spa tub
Outdoor spa tub
Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Overview of Charlton House Spa Hotel

Charlton House Spa Hotel

4.0 star property
4-star hotel in Shepton Mallet with spa and restaurant

8.6/10 Fabulous

254 verified guest reviews

Popular amenities

  • Free parking
  • Free WiFi
  • Airport transfer
  • Gym
  • Refrigerator
  • Bathtub
The price is £114
Price available on 22/12/2022
near Glastonbury, Shepton Mallet, England, BA4 4PR

Room options

About this area

What's nearby

  • Longleat Safari and Adventure Park - 27 min drive
  • Longleat - 25 min drive
  • Cheddar Gorge - 34 min drive
  • Cotswolds - 27 min drive

Getting around

  • Bristol International Airport (BRS) - 42 min drive
  • Castle Cary Station - 10 min drive
  • Bruton Station - 18 min drive
  • Frome Station - 19 min drive
  • Airport shuttle (surcharge)


  • The Thatched Cottage Inn - 5 min walk
  • Whitstone's - 10 min walk
  • La Tavola D'oro - 3 min drive
  • Hartleys Kitchen - 7 min drive
  • The Good Earth - 12 min drive

About this property

Charlton House Spa Hotel

Charlton House Spa Hotel offers an airport shuttle (available on request). You can grab a bite to eat at the restaurant and visit the spa to be pampered with massages, body wraps or hydrotherapy. Other highlights at this upmarket hotel include a bar/lounge, a health club and a fitness centre. Fellow travellers say good things about the comfortable beds and helpful staff.



Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)


Contactless social distancing and check-out
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Hand sanitiser provided
Individually wrapped food options available for breakfast, dinner and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 28 rooms
  • Arranged over 3 floors


  • Check-in time from 3 PM until midnight
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required


  • No cots (infant beds)


  • Pets not allowed


  • Free WiFi and wired Internet access in public areas
  • Free WiFi in rooms


  • Free on-site self-parking
  • Wheelchair-accessible parking on site


  • Airport shuttle on request (during limited hours)*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free cooked-to-order breakfast
  • Restaurant
  • Bar/lounge
  • 24-hour room service

Travelling with children

  • Children's menu

What to do

  • Fitness classes
  • Yoga classes

Working away

  • Business centre
  • Meeting room
  • Conference centre


  • 24-hour front desk
  • Laundry service
  • Free newspapers in lobby
  • Wedding services


  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Health club
  • Full-service spa
  • Hot tub
  • Outdoor tennis court
  • Sauna
  • Massage/treatment rooms
  • Steam room


  • Wheelchair accessible
  • Accessible bathroom (select rooms)
  • Wheelchair-accessible parking
  • Low-height worktop and sink
  • Grab bar near toilet
  • Bathroom emergency pull cord


  • English

Room amenities

Be entertained

  • DVD player
  • Smart television

Home comfort

  • Coffee/tea maker
  • Dressing gowns
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Blackout curtains
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Bath or shower
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Fridge
  • Free bottled water


  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features


The on-site spa has massage/treatment rooms and couples treatment room(s). Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna, a spa tub and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.


On-site venue – This restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge

Children & extra beds

  • Rollaway beds are available for GBP 30.0 per day

Pool, spa, & gym (if applicable)

  • The fitness facility is accessible for GBP 15.00 per person, per night
  • Guests under 16 years old are not allowed in the health club, fitness facility or hot tub
  • Guests under 16 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser.

Contactless check-in and contactless check-out are available.

Individually wrapped food options are available for breakfast and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).


The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

This property does not have lifts.

Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards on site.

This property accepts major credit cards. Cash is not accepted.

Also known as

Charlton House Hotel
Charlton House Spa Hotel
Charlton House Spa Hotel Shepton Mallet
Charlton House Spa Shepton Mallet
Charlton Spa Hotel
Bannatyne`s Charlton House Hotel Shepton Mallet
Bannatyne's Charlton House Spa Hotel Shepton Mallet, Somerset
Charlton Hotel Shepton Mallet
Charlton House Spa
Charlton House Spa Hotel Hotel
Charlton House Spa Hotel Shepton Mallet
Charlton House Spa Hotel Hotel Shepton Mallet

Frequently asked questions

Does Charlton House Spa Hotel offer free cancellation for a full refund?
Yes, Charlton House Spa Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Charlton House Spa Hotel?
As of 28 Nov 2022, prices found for a 1-night stay for 2 adults at Charlton House Spa Hotel on 22 Dec 2022 start from £114, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Charlton House Spa Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Charlton House Spa Hotel?
Sorry, pets aren't allowed.
Is parking offered on site at Charlton House Spa Hotel?
Yes, there's free self parking.
Is an airport shuttle service offered by Charlton House Spa Hotel?
Yes, an airport shuttle is available.
What are the check-in and check-out times at Charlton House Spa Hotel?
You can check in from 3 PM - midnight. Check-out time is 11 AM. Contactless social distancing and check-out are available.
What is there to do at Charlton House Spa Hotel and nearby?
Practise your swing on the tennis courts. Additional recreation on-site includes aerobics and yoga. Indulge in a treatment at the spa and soothe your senses in the hot tub. Charlton House Spa Hotel also has a sauna and a steam room, as well as a garden.
Are there restaurants at or near Charlton House Spa Hotel?
Yes, there's an on-site restaurant. Nearby restaurants include The Thatched Cottage Inn (5-min walk), Whitstone's (10-min walk) and Hartleys Kitchen (5 mi).
What's the area around Charlton House Spa Hotel like?
Charlton House Spa Hotel is located a short 14-minute walk from Kilver Court. Travellers say that this hotel is in a good location.

Overall score and ratings






Staff & service




Property conditions & facilities



10/10 Exceptional

In a nutshell
Lovely room … gorgeous food, delicious wine, great spa !
Jayne, 1-night family trip
Verified guest review

8/10 Very good

Charlton House
Very nice old building with some history attached and still featuring some original architectural fittings - has a nice spa but rather small swimming pool , Good gym facilities all provided by Bannatyne. Breakfast was good , Set in its own grounds with lots of open spaces -but very conventient location on Frome road just outside Shepton Mallet ,
Colin, 2-night business trip
Verified guest review

6/10 Good

Ash, 1-night trip
Verified guest review

10/10 Exceptional

The rooms are spacious and the beds very comfy. We loved having an outside terrace to relax in during the day.
Shaline, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Gordon, 1-night business trip
Verified guest review

8/10 Very good

Marie, 1-night trip
Verified guest review

10/10 Exceptional

Andrew, 1-night trip
Verified guest review

6/10 Good

Not bad. Could be improved.
Booked via, got a confirmation email from Charlton House with welcome information and comments for third party booking could not use the spa/gym for free. Later on arrival i asked and was told could use it, but was too late as i didnt have any gear with me. Was in one of the side buildings downstairs, carpet wasn't overally clean, wasn't particaly cold but insulation was bad around doors and windows, and had no phone signal. Wifi was a sign up account with the cloud, which was annoying and when I tried the page wouldnt load anyway. Bathroom wasn't bad but shower could be improved. Also only one shower tap for both water pressure and temperature which are not great. Cooked breakfast was good quailty but limited choice. Continenital choice was minimal. Found several dirty dishes and culterly which I highlighted to staff.
3-night business trip
Verified guest review

4/10 Fair

The property has a lot of potential, but we will not stay there again. A quick points: -ve's 1. Horribly dated decor 2. Property is not looked after- things are falling apart in the room we stayed e.g. bathroom flooring, sanitary ware 3. Bad attitude of the girl who checked us in. Asked we need to pay £15 to use the spa when on their website it clearly says £10. After we showed it to her she changed her tone! 4. The service in the restaurant is hit & miss- we waited 30 mins to get a glass of wine.... no at the entrance to welcome guests for dinner. When we went in, we are asked to wait outside!!! +ve 1. We had dinner which was good and the breakfast is good too (made to order hot) The hotel needs Alex Polizzi's help! I will not stay again or recommend this to anyone
1-night trip
Verified guest review

10/10 Exceptional

Great Spa Hotel
Really nice hotel, beautiful building and excellent facilities, staff were friendly and helpful, cooked breakfast was delicious, didn't eat there in the evening as the menu didn't appeal to us, really happy and will return in the future
Bryn, 1-night trip
Verified guest review