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Hotel Okura Kobe

Photo gallery for Hotel Okura Kobe

Lobby
Indoor pool, seasonal outdoor pool
Desk, blackout curtains, soundproofing, iron/ironing board
View from room
Desk, blackout curtains, soundproofing, iron/ironing board

Overview of Hotel Okura Kobe

Hotel Okura Kobe

4-star property
4-star hotel with 3 restaurants, near Port of Kobe Earthquake Memorial

9.2/10 Superb

1,035 verified Hotels.com guest reviews

Popular amenities

  • Parking available
  • Pool
  • Free WiFi
  • Gym
  • Air conditioning
  • Refrigerator
Map
2-1 Hatoba-cho, Chuo-ku, Kobe, Hyogo-ken, 650-8560

Room options

About this area

What's nearby

  • In Kobe City Centre
  • Meriken Park - 1 min drive
  • Kobe Harborland - 1 min drive
  • Port of Kobe - 4 min drive
  • Arima Hot Springs - 32 min drive
  • Mount Rokko - 19 min drive

Getting around

  • Kobe (UKB) - 8 min drive
  • Osaka (ITM-Itami) - 23 min drive
  • Osaka (KIX-Kansai Intl.) - 71 min drive
  • Kobe Minatogawa Station - 3 min drive
  • Kobe Station - 16 min walk
  • Kobe Sannomiya Station - 20 min walk
  • Minatomotomachi Station - 6 min walk
  • Hanakuma Station - 9 min walk
  • Motomachi Station - 9 min walk
  • Free train station pickup
  • Free train station drop-off

Restaurants

  • EST.EST. - 4 min walk
  • Blue Bottle Coffee - 5 min walk
  • KOKOSICA - 5 min walk
  • Patisserie Mont Plus - 6 min walk
  • YAMATO - 7 min walk

About this property

Hotel Okura Kobe

Situated by the ocean, Hotel Okura Kobe is a great choice for a stay in Kobe. After visiting the health club for a workout, you can grab a bite to eat at one of the 3 restaurants or unwind with a drink at the bar/lounge. This upmarket hotel also features an indoor pool, a sauna and a seasonal outdoor pool. Fellow travellers like the helpful staff and location. Public transportation is only a short walk: Minatomotomachi Station is 6 minutes and Hanakuma Station is 9 minutes.

Languages

English, Japanese

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
This information is provided by our partners.

At a glance

Hotel size

  • 474 rooms
  • Arranged over 35 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until midnight
  • Late check-in subject to availability
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • A scheduled power outage will take place on Feb 6, 2023, from 9 PM to 5 AM. All facilities that use power, including elevators will not be available during this time.

Required at check-in

  • Credit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • Up to 3 children (12 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
  • Babysitting*

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • On-site self-parking (JPY 1000 per night; includes in/out privileges)
  • On-site motorhome/coach/lorry parking (fees apply)
  • Wheelchair-accessible parking on site
  • Electric vehicle charging point on site
  • Height restrictions apply for on-site parking

Transfers

  • Free train station shuttle from 8:30 AM to 9:30 PM

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast each morning (surcharge)
  • 3 restaurants
  • Bar/lounge
  • Coffee shop
  • Room service (limited hours)

Travelling with children

  • Children stay for free (see details)
  • Babysitting (surcharge)
  • Children's menu

What to do

  • Tennis
  • Shopping

Working away

  • Business centre
  • Meeting rooms
  • Computer station
  • Conference space

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Built in 1989
  • Safe-deposit box at front desk
  • Garden
  • Health club
  • Golf driving range on site
  • An indoor pool
  • Seasonal outdoor pool
  • 2 outdoor tennis courts
  • Sauna

Accessibility

  • Wheelchair-accessible
  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Wheelchair-accessible parking
  • Wheelchairs available on site

Languages

  • English
  • Japanese

Room amenities

Be entertained

  • 26-inch flat-screen TV
  • Digital TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Slippers
  • Iron/ironing board (on request)

Sleep well

  • Pillow menu
  • Blackout curtains
  • Soundproofed rooms
  • Cot/infant bed (surcharge)
  • Bed sheets provided

What to enjoy

  • In-room massage

Freshen up

  • Private bathroom
  • Deep-soaking bath
  • Shower/bath combination
  • Electronic bidet
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi and wired Internet
  • Phone

Food and drink

  • Fridge
  • Free bottled water

More

  • Daily housekeeping

Special features

Dining

SAZANKA(TEPPANYAKI) – This steakhouse serves lunch and dinner. A children's menu is available. Open daily.
TOH-KA-LIN(CHINESE) – This restaurant specialises in Chinese cuisine and serves lunch and dinner. A children's menu is available. Open selected days.
CAMELLIA(CAFE RESTAURANT) – This coffee shop serves lunch and dinner. A children's menu is available. Open daily.
YAMAZATO(JAPANESE) – This restaurant specialises in Japanese cuisine and serves lunch and dinner. A children's menu is available. Open selected days.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of JPY 3300 for adults and JPY 1800 for children (approximately)

Children & extra beds

  • Babysitting is available for an extra charge
  • Cots/infant beds are available for JPY 1210.0 per day

Parking

  • Self-parking costs JPY 1000 per night with in/out privileges
  • RV/bus/lorry parking is available for an extra charge
  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • The fitness facility is accessible for an extra charge
  • The seasonal pool is open from July to August

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly touched surfaces are cleaned with disinfectant between stays.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; masks are required in public areas.

Enhanced food service safety measures are in place.

Policies

The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

Also known as

Hotel Okura Kobe
Kobe Hotel Okura
Kobe Okura
Kobe Okura Hotel
Okura Hotel Kobe
Okura Kobe
Okura Kobe Hotel
Hotel Okura Kobe Kobe
Hotel Okura Kobe Hotel
Hotel Okura Kobe Hotel Kobe

Frequently asked questions

Does Hotel Okura Kobe offer free cancellation for a full refund?
Yes, Hotel Okura Kobe does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Hotel Okura Kobe?
As of 27 Jan 2023, prices found for a 1-night stay for 2 adults at Hotel Okura Kobe on 27 Feb 2023 start from £71, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Hotel Okura Kobe?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Hotel Okura Kobe?
Yes, there's an indoor pool and a seasonal outdoor pool.
Are pets allowed at Hotel Okura Kobe?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Hotel Okura Kobe?
Yes. Self-parking costs JPY 1000 per night. Motorhome/coach/lorry parking and electric car charging are available.
What are the check-in and check-out times at Hotel Okura Kobe?
You can check in from 3:00 PM - midnight. Check-out time is noon.
What is there to do at Hotel Okura Kobe and nearby?
Practise your swing on the tennis courts. Enjoy a swim in the indoor pool or use the hotel's other amenities, which include a seasonal outdoor pool and a sauna. Hotel Okura Kobe also has a health club and a garden.
Are there restaurants at or near Hotel Okura Kobe?
Yes, there are 3 on-site restaurants, featuring Chinese cuisine. Nearby restaurants include EST.EST. (4-min walk), Blue Bottle Coffee (5-min walk) and KOKOSICA (5-min walk).
Does Hotel Okura Kobe have rooms with private hot tubs?
Yes, each room has a deep-soaking bath.
What's the area around Hotel Okura Kobe like?
Hotel Okura Kobe is in Kobe City Centre, a short 8-minute drive from Kobe (UKB) and 3 minutes' walk from Meriken Park. Travellers say that this hotel is in a good location.

Reviews

9.2

Superb

9.2/10

Cleanliness

9.2/10

Staff & service

8.9/10

Amenities

8.9/10

Property conditions & facilities

8.9/10

Eco-friendliness

Reviews

10/10 Exceptional

Chui yee peggy, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

SHUJI, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Bathroom smelled a little moldy
Dennis, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Overall Hotel Okura Kobe was excellent compared with other comparable Hotels. The quality of foods and service of the restaurant(Japanese) and breakfast was impressive. After staying in the popular comparable hotel, your hotel was excellent in the difficult time and busy season. Thanks, I enjoyed staying in your hotel in my hometown Kobe.
MASANORI, 10-night family trip
Verified Hotels.com guest review

10/10 Exceptional

It’s very comfortable and very nice stuff.
Tatsuya, 1-night trip
Verified Expedia guest review

6/10 Good

Great Hotel & Location, but…
I absolutely loved the hotel… but one caviar prevented me to have a perfect stay. The room was spacious, great view. Great location at Port area. BUT I had selected it because of the amazing outdoor pool! It’s super hot and humid in Kobe during the summer. Not only they didn’t allow me to use the pool, but - even willing to pay for it (yes, sauna & gym are not free), I WAS NOT ALLOWED ON POOL, SAUNA or GYM because I have some tattoos. I know it’s an issue in Japan, but also that the hotel should adapt to current days and review it’s policies. Or should be upfront on their reservation and make it clear from the beginning. I was very disappointed.
Hotel is conveniently located at Meriken Park
Their breakfast buffet is amazing!
Laundry machine available for guests
View from the lobby
Jaime, 9-night business trip
Verified Hotels.com guest review

2/10 Poor

My stay at Hotel Okura Kobe was nothing less than a nightmare. The hotel services were especially underwhelming. All we wanted was to use the hotel washing machine in the basement as according to the established manual and protocol set by the hotel. We had to wait more than 3 hours in the evening for a phone call that never came because there had been a customer who either refused to or just simply forgot about taking their finished laundry back up to their room. The next day when it was finally our turn, the hotel gave me (a non-Japanese speaker) to work out the machine on my own when the manual clearly stated that the hotel staff would accompany us to the machine and guide us through the steps. Overall, I think the Kobe branch of Okura needs a serious wakeup call if they want to maintain the level of respect and stature that their chain of hotels purports to deserve.
Schoni, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Ralph, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

I like the atmosphere.
Tatsuya, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Alex, 2-night trip
Verified Travelocity guest review