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Room options

View all photos for Standard Room, 1 Double Bed (Walk-In Shower)

In-room safe, desk, laptop workspace, soundproofing

Standard Room, 1 Double Bed (Walk-In Shower)

  • 18 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Premium Room, 1 Double Bed, Balcony

In-room safe, desk, laptop workspace, soundproofing

Premium Room, 1 Double Bed, Balcony

  • 21 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Premium Room, 1 King Bed, Jetted Tub

In-room safe, desk, laptop workspace, soundproofing

Premium Room, 1 King Bed, Jetted Tub

  • 28 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room

In-room safe, desk, laptop workspace, soundproofing

Premium Room

  • Sleeps 1
  • 1 Single Bed

View all photos for Standard Room, 1 Double Bed

In-room safe, desk, laptop workspace, soundproofing

Standard Room, 1 Double Bed

  • 18 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed, Accessible

In-room safe, desk, laptop workspace, soundproofing

Standard Room, 1 Double Bed, Accessible

  • 25 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Premium Room, 1 King Bed with Sofa bed

In-room safe, desk, laptop workspace, soundproofing

Premium Room, 1 King Bed with Sofa bed

  • 28 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Premium Room, 1 Double Bed with Sofa bed

In-room safe, desk, laptop workspace, soundproofing

Premium Room, 1 Double Bed with Sofa bed

  • 18 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom

In-room safe, desk, laptop workspace, soundproofing

Suite, 1 Bedroom

  • 44 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room

In-room safe, desk, laptop workspace, soundproofing

Standard Room

  • 18 sq m
  • Sleeps 3
  • 1 Single Bed

View all photos for Standard Room, 2 Single Beds

In-room safe, desk, laptop workspace, soundproofing

Standard Room, 2 Single Beds

  • 18 sq m
  • Sleeps 3
  • 2 Single Beds

At a glance

Hotel size

  • 155 rooms
  • Arranged over 7 floors

Arriving/Leaving

  • Check-in time starts at 3:00 PM
  • Express check-out available
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is 11 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation
  • The credit card used to book the reservation must be presented by the cardholder at check-in. Any other arrangements must be coordinated with the property prior to arrival.
  • Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
  • Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (17 years old and younger) stays free when occupying the parent or guardian's room using existing bedding

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi in rooms

Parking

  • Secured covered on-site self-parking (GBP 20.00 per night)
  • Wheelchair-accessible parking on site
  • Height restrictions apply for on-site parking

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Full breakfast (surcharge) 6:30 AM–10:00 AM on weekdays and 7:30 AM–11:00 AM on weekends
  • Restaurant
  • Bar/lounge
  • Coffee/tea in a common area
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Children's menu

What to do

  • Golfing nearby
  • Hiking/biking trails nearby

Working away

  • Business centre
  • 7 meeting rooms
  • Computer station
  • Conference centre (3069 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Facilities

  • 1 building/tower
  • Safe-deposit box at front desk
  • Fitness centre
  • Vegan dining options
  • Vegetarian dining options
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reusable cups only
  • Reusable tableware only
  • Banquet hall

Accessibility

  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Wheelchair-accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Low-height worktop and sink
  • Grab bar near toilet
  • Bathroom emergency pull cord

Room amenities

Be entertained

  • LED television
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Electric kettle
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Soundproofed rooms
  • Free cot/infant bed
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Free toiletries
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free tea bags/instant coffee

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Reviews

8.4

Very good

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Exceptional

Very happy
The room.was clean and very comfortable. Any interaction I had with staff was very positive and the breakfast was excellent.
Gillian, 2-night trip with friends
Verified Hotels.com guest review

6/10 Good

Jason, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Anthony, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Gaynor, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Fab breakfast
Not bad, it’s situated on a very busy road and our premium room overlooked the road. Was noisy at night with lots of police sirens. The room is very nice and clean but we found the pillows were too soft but if you called reception they would have provided firm pillows. Breakfast was beautiful and the staff are very nice and helpful offering choice of eggs and fresh pancakes. My cooked breakfast was lovely and worth every penny. Hotel is well situated opposite the shopping centre. Overnight parking in the adjacent ncp car park is hefty at £20 per night.
Cath, 1-night trip
Verified Hotels.com guest review

6/10 Good

Mohammed, 1-night trip
Verified Hotels.com guest review

4/10 Fair

Vee, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Jon, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

The staff were consistently cheerful, helpful and welcoming. They really made the stay noticeably better than at other hotels.
Ayesha, 1-night family trip
Verified Expedia guest review

2/10 Poor

Terrible
So we booked a premium meal with dinner and breakfast. At check in they seemed oblivious to this but then got it sorted. Premium room with balcony - wouldn’t even bother. Nothing premium about it at all. Not even a kind size bed and the balcony gives you nothing worth looking at. The food - again don’t do it. Go eat out somewhere and save the money it was awful. The breakfast they tried claiming we weren’t entitled too and I had to go through various things to get this sorted. All to be met with a pretty awful buffet. To give you an idea I stay in hotels for over 70nights a year and this was the worst I have experienced in a long time. Being severed food by waiters who smell of sweat. Drinks that were off. Food shocking. Being told if I wanted to check in early I would have to pay £10 an hour. Terrible and a let down to the IHG brand.
1-night trip
Verified Hotels.com guest review