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1 room, 2 adults

Citrus Hotel Cheltenham by Compass Hospitality

3-star3 stars
Wellington Street, Cheltenham, England, GL50 1XZ, United Kingdom

3-star hotel with bar/lounge, near Cheltenham Town Hall
  • Free WiFi
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Restrictions related to your trip

United Kingdom may have travel restrictions in place, including self-quarantine, due to COVID-19. Find out more

See more

Restrictions related to your trip

  • United Kingdom may have travel restrictions in place, including self-quarantine, due to COVID-19.
  • This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.
  • The room was clean, the bed comfortable, staff helpful, the lift was working and the room…Oct 25, 2020
  • The hotel left a little too desire in the cleanliness. For example, stained pillow cases,…Oct 20, 2020

Citrus Hotel Cheltenham by Compass Hospitality

from £69
  • Standard Twin Room
  • Standard Double Room
  • Suite
  • Executive Suite
  • Family Room
  • Triple Room
  • Quadruple Room
  • Accessible Double Room
  • Accessible Twin Room

What’s around Citrus Hotel Cheltenham by Compass Hospitality

Landmarks

  • Heart of Cheltenham
  • Cheltenham Racecourse - 33-min walk
  • Cheltenham Town Hall - 4-min walk
  • Everyman Theatre - 7-min walk
  • Cheltenham General Hospital - 11-min walk
  • University of Gloucestershire - 11-min walk
  • Cheltenham Art Gallery and Museum - 14-min walk
  • Tewkesbury Abbey - 9.1 mi / 14.7 km

Getting around

  • Birmingham Airport (BHX) 60-min drive
  • Cheltenham Spa Station 27-min walk
  • Gloucester Station 12-min drive
  • Ashchurch for Tewkesbury Station 14-min drive

At a glance

Key facts

Hotel size

  • This hotel has 59 rooms
  • This hotel is arranged over 4 floors

Arriving/leaving

  • Check-in time 3:00 PM-anytime
  • Check-out time is 11 AM
  • Express check-out

Restrictions related to your trip

  • United Kingdom may have travel restrictions in place, including self-quarantine, due to COVID-19.
  • This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.
Front desk staff will greet guests on arrival. This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • No cots (infant beds)

Pets

  • Pets allowed (dogs only)*

  • Restrictions apply*

  • 2 per room

  • Food and water bowls available

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • On-site self-parking (GBP 8 per day)

  • On-site extended parking (GBP 8 per day)

  • On-site parking is limited

  • Height restrictions apply for on-site parking

  • Free off-site parking nearby

Payment types at the property

* See small print for additional details or extra charges

In the hotel

Food and drink
  • Cooked-to-order breakfast daily (surcharge)
  • Bar/lounge
  • Snack bar/deli
  • Room service (during limited hours)
  • Coffee/tea in a common area
Things to do
  • Golfing nearby
Working away
  • Number of meeting rooms - 2
Services
  • 24-hour front desk
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
Facilities
  • Year Built – 1960
  • Lift
  • Safe-deposit box at front desk
  • Designated smoking areas
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Raised toilet seat
  • Low-height counters/sink
  • Grab bar - near toilet
  • Bathroom emergency pull cord
Languages Spoken
  • English
  • Polish

In the room

Home comforts
  • Iron/ironing board (on request)
Sleep well
  • Blackout drapes/curtains
Freshen up
  • Private bathroom
  • Bath with shower
  • Free toiletries
  • Hair dryer
Be entertained
  • 49-inch flat-screen TV
Stay connected
  • Desk
  • Free WiFi
  • Phone
More
  • Daily housekeeping
  • In-room safe

Special features

Dining

Lobby Bar – On-site lobby lounge.

Citrus Hotel Cheltenham by Compass Hospitality’s small print

Also known as

  • Big Sleep Hotel Cheltenham Compass Hospitality
  • Citrus Cheltenham Compass Hos
  • Citrus Hotel Cheltenham by Compass Hospitality Hotel
  • Citrus Hotel Cheltenham by Compass Hospitality Cheltenham
  • Citrus Hotel Cheltenham by Compass Hospitality Hotel Cheltenham
  • Citrus Hotel Cheltenham Compass Hospitality
  • Big Sleep Cheltenham Compass Hospitality
  • Citrus Hotel Compass Hospitality
  • Citrus Cheltenham Compass Hospitality
  • Citrus Compass Hospitality
  • The Big Sleep Hotel Cheltenham
  • Big Sleep Cheltenham
  • The Big Sleep Hotel Cheltenham by Compass Hospitality

Policies

Pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation.

Noise-free guestrooms cannot be guaranteed.

Only registered guests are allowed in the guestrooms.

Parking height restrictions apply.

Guests can rest easy knowing that there's carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Contactless checkout is available.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

Optional extras

Late check-out can be arranged for an extra charge of GBP 10

Self-parking costs GBP 8 per day

Extended parking costs GBP 8 per day

Breakfast costs between GBP 3 and GBP 5 for adults, and GBP 3 and GBP 5 for children (approximately)

Pets are allowed for an extra charge of GBP 20 per pet, per night

Service animals exempt from fees

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Citrus Hotel Cheltenham by Compass Hospitality

  • Does Citrus Hotel Cheltenham by Compass Hospitality offer free cancellation for a full refund?
    Yes, Citrus Hotel Cheltenham by Compass Hospitality does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • Is Citrus Hotel Cheltenham by Compass Hospitality currently open?
    This property is closed from 1 February 2021 to 31 March 2021 (dates subject to change). This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.
  • What are the cleanliness and hygiene measures currently in place at Citrus Hotel Cheltenham by Compass Hospitality?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Citrus Hotel Cheltenham by Compass Hospitality?
    Yes. Self-parking costs GBP 8 per day. Extended parking costs GBP 8 per day. Parking spaces may be limited.
  • Are pets allowed at Citrus Hotel Cheltenham by Compass Hospitality?
    Yes, dogs are welcome, with a limit of 2 per room. There's a charge of GBP 20 per pet, per night. Service animals are exempt from fees. Food and water bowls are available.
  • What are the check-in and check-out times at Citrus Hotel Cheltenham by Compass Hospitality?
    You can check in from 3:00 PM - anytime. Check-out time is 11 AM. Late check-out is available for a charge of GBP 10 (subject to availability). Express check-out and contactless check-out are available.
  • Are there restaurants at or near Citrus Hotel Cheltenham by Compass Hospitality?
    Yes. Nearby restaurants include Cafe Moochoo (4-min walk), The County Kitchen (4-min walk) and The Swan (4-min walk).
  • What is there to do at Citrus Hotel Cheltenham by Compass Hospitality and nearby?
    Recommended spots to visit include Cheltenham Town Hall (4-min walk) and Everyman Theatre (7-min walk), along with Cheltenham General Hospital (11-min walk) and University of Gloucestershire (11-min walk).

Recent reviews

Good 7.6 From 187 reviews

Good 6.0
Average
The hotel is as expected for the price. Bed was actually very comfortable and the hotel is in a great location. Hotels.com is very misleading - there is no free parking available at the hotel or nearby!! Only 1 towel was provided (for 2 people), when we requested a second towel at reception the member of staff acted annoyed and complained that this was the second time this morning he had to get a guest another towel (maybe if enough were provided in the first place this wouldn't be an issue?). Don't bother with the breakfast...due to covid19 it is a takeaway bag (1 small box of cereal, 2 tiny croissants, a piece of fruit and a yoghurt) the second day they forgot to deliver breakfast and when we did receive it there was no cutlery or bowl.
Rosie, gb2 night trip
Exceptional 10.0
Fantastic hotel.
Geoff, gb1 night business trip
Good 6.0
Does the trick
The hotel was perfectly fine for a 1 night stay. It was clean and comfortable but the property itself is not very appealing. It is an older building with a need for a refresh.
Anneliese, gb1 night trip
Poor 2.0
We got locked out our room, because the locking mechinsim broke, not the card the actual door bit. They gave us frparking to make up for it which was appreciated. Room was then changed and our parking refunded which was appreciated tge stato a bed that was so creaky it woke us up every took me we moved. Someone was rowing with the ookice outsife we 9am on mondyning and the breakfast bags were awful, hard pastries. However i will say the staff
gb2 night trip
Good 6.0
Weekend in Cotswolds
The hotel is located in the town centre, very convenient. Rather good value for money. Unfortunately the price reflects the service. We had room with 4 single beds. The bedsheets and towels were clean. The rest of the room not as much. I had some ketchup splashed on the wall and a frame of the bed. There was not remote for the TV, we asked for it in the reception, and got replacement after 20 minutes of waiting, just to find out batteries in it are gone. Our packed breakfasts were missing bowls for cerials and cups for coffee. We left a note for our room to be cleaned, when we came back 7 in the evening the room was not touched. We ended piling rubish in paper bags. There was a problem with a parking. The hotels parking is very small and cramped. The second day we had to park our car in a public car park on another street. Also they are charging to use their car park £8 per day. The hotel could be really good, if they sort parking problem and put more attention to details.
Katarzyna, gb2 night family trip
Exceptional 10.0
Most enjoyable weekend stay
Covid measures being very well followed and was spotlessly clean, friendly staff, comfy bed, brilliant location excellent value for money. Thank you
Janet, gb2 night trip
Very good 8.0
Budget hotel type
Cleanliness could be a little more we found a few spots also our wipes we use now were stained from general touchpoints, room was a bit daited but overal for the value pleasing enough.
gb2 night trip
Very good 8.0
Good value for money.
Alejandro, gb1 night family trip
Very good 8.0
No frills hotel in good location
Good location . Generally very clean but feel the covid Restrictions became an excuse for poor service. Rooms not made up and had to ask for towels ( only one supplied for two people to share over whole stay.however we did ask and we did get replacement towels). Breakfast was very poor but it may have been a Covid related cut back. Generally Comfortable And very well located
Kim, gb2 night trip
Good 6.0
The glass doors to the bathroom are difficult to close as they are on carpet and very heavy. Our door fell off it’s runner trying to close it which was potentially dangerous. The door was also very dirty. The rest of the room was clean and the beds were very comfy.
Francine, gb1 night family trip

Citrus Hotel Cheltenham by Compass Hospitality