Eastwell Manor, Champneys Hotel & Spa, Ashford: Info, Photos, Reviews

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4-star hotel in Ashford with 2 restaurants and spa

Indoor pool, seasonal outdoor pool, pool umbrellas, pool loungers

Overview
Rooms
Location
Amenities
Policies

7.8/10 Good

Property highlights

Pool

Free breakfast

Spa

Pet-friendly

Free parking

Free WiFi

Eastwell Park, Boughton Lees, Ashford, England, TN25 4HR

Main amenities

Daily housekeeping
2 restaurants and bar/lounge
Full-service spa
Indoor pool
Fitness centre
Sauna
Steam room
Seasonal outdoor pool
Spa tub
Room service
Massage/treatment rooms
Conference centre

Feel at home

Private bathroom
Cable/satellite TV service
Garden
Terrace
Daily housekeeping
Coffee/tea maker

Room options

Classic Room (Manor)

Sleeps 2
2 Double Beds

Standard Room, 1 Double Bed

Sleeps 2
1 Double Bed

Room, 1 Double Bed (Luxe)

Sleeps 2
1 Double Bed

Deluxe Suite

Sleeps 2
1 Double Bed

Standard Room, 1 Double Bed

Sleeps 2
1 Double Bed

About this area

What's nearby

Port Lympne Wild Animal Park and Gardens - 14 min drive
University of Kent - 17 min drive
Canterbury Cathedral - 26 min drive
Leeds Castle - 20 min drive

Getting around

Gatwick Airport (LGW) - 61 min drive
London (SEN-Southend) - 73 min drive
Ashford Wye Station - 3 min drive
Ashford Charing Station - 8 min drive
Canterbury Chilham Station - 8 min drive

Restaurants

Dobbies Garden Centre - 4 min drive
McDonald's - 4 min drive
The Bybrook Barn Harvester - 5 min drive
The Kennington - 2 min drive
Pheasant Ashford - 3 min drive

About this property

Eastwell Manor, Champneys Hotel & Spa

When visiting Ashford, Eastwell Manor, Champneys Hotel & Spa is a great choice to consider. Guests can visit the spa to be pampered with deep-tissue massages, body wraps or facials, and The Manor, one of 2 restaurants, serves breakfast, lunch and dinner. An indoor pool, a bar/lounge and a fitness centre are other highlights at this upmarket hotel. Fellow travellers say good things about the overall property condition.

Languages

English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

High-touch surfaces are cleaned and disinfected

Sheets and towels are washed at 60°C or hotter

Social distancing

Contactless check-out

Protective shields in place at main contact areas

Guest rooms kept vacant for 48 hours between stays

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff

Temperature checks given to staff

Temperature checks available for guests

Hand sanitiser provided

Individually wrapped food options available for breakfast, lunch, dinner and through room service

This information is provided by our partners.

At a glance

Hotel size

23 rooms
Arranged over 2 floors

Arriving/Leaving

Check-in time from 3:00 PM until anytime
Minimum check-in age – 18
Check-out time is 11 AM

Restrictions related to your trip

Check COVID-19 restrictions

Special check-in instructions

Front desk staff will greet guests on arrival

Required at check-in

Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18

Children

No cots (infant beds)

Pets

Pets allowed*
Service animals welcome

Internet

Free WiFi in public areas
Free WiFi in rooms

Parking

Free on-site self-parking
Wheelchair-accessible parking on site

Property amenities

Food and drink

Free continental breakfast each morning 7:30 AM–10:00 AM
2 restaurants
Bar/lounge
Room service

Travelling with children

Children's menu

What to do

Fitness classes
Golfing
Skydiving nearby

Working away

Meeting rooms
Conference centre (5584 square feet of space)

Services

24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Free newspapers in reception
Luggage storage
Wedding services
Pool loungers
Pool umbrellas

Facilities

3 buildings/towers
Safe-deposit box at front desk
Garden
Terrace
Fitness centre
An indoor pool
Seasonal outdoor pool
Full-service spa
Hot tub
Sauna
Massage/treatment rooms
Steam room
Banquet hall

Accessibility

Wheelchair-accessible
In-room accessibility (selected rooms)
Wheelchair-accessible parking

Room amenities

Be entertained

32-inch TV
Satellite TV channels

Home comfort

Coffee/tea maker

Sleep well

Bed sheets provided

Freshen up

Private bathroom
Shower only
Hairdryer
Towels

Stay connected

Free WiFi
Phone

Daily housekeeping
In-room safe

Special features

Spa

Champneys has massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, facials, body wraps and body scrubs. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a spa tub and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Dining

The Manor – This restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.

The Pavilion – This restaurant serves breakfast, lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available.

Fees & policies

Optional extras

Spa access is available for an extra charge of GBP 60 per day

Pets

Service animals exempt from fees
Pets are allowed for an extra charge of GBP 10 per accommodation, per night

Pool, spa, & gym (if applicable)

Pool access is available for an extra charge of GBP 60 per day
Pool access available from 7:00 AM to 10:00 AM
The seasonal pool is open from May to September
Guests under 16 years old are not allowed in the fitness facility
Guests under 16 years old are not allowed in the spa

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Contactless check-out is available.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

This property does not have lifts.

This property accepts credit cards. Cash is not accepted.

Also known as

Eastwell Manor Champneys Hotel Ashford

Eastwell Manor Ashford

Eastwell Manor Hotel

Eastwell Manor Hotel Ashford

Eastwell Manor Ashford, Kent

Eastwell Manor Champneys Hotel

Eastwell Manor Champneys

Eastwell Manor, Champneys &

Eastwell Manor, Champneys Hotel & Spa Hotel

Eastwell Manor, Champneys Hotel & Spa Ashford

Eastwell Manor, Champneys Hotel & Spa Hotel Ashford

Frequently asked questions

Does Eastwell Manor, Champneys Hotel & Spa offer free cancellation for a full refund?

Yes, Eastwell Manor, Champneys Hotel & Spa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

What are the cleanliness and hygiene measures currently in place at Eastwell Manor, Champneys Hotel & Spa?

This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.

Is there a pool at Eastwell Manor, Champneys Hotel & Spa?

Yes, there's an indoor pool and a seasonal outdoor pool. Guests have pool access from 7:00 AM to 10:00 AM.

Are pets allowed at Eastwell Manor, Champneys Hotel & Spa?

Yes, pets are welcome. There's a charge of GBP 10 per accommodation, per night. Service animals are exempt from fees.

Is parking offered on site at Eastwell Manor, Champneys Hotel & Spa?

Yes, there's free self parking.

What are the check-in and check-out times at Eastwell Manor, Champneys Hotel & Spa?

You can check in from 3:00 PM - anytime. Check-out time is 11 AM. Contactless check-out is available.

What is there to do at Eastwell Manor, Champneys Hotel & Spa and nearby?

Have fun during the warmer months with activities nearby such as skydiving. Additional recreation on-site includes aerobics . Indulge in a treatment at the spa and soothe your senses in the hot tub. Eastwell Manor, Champneys Hotel & Spa also has an indoor pool and a sauna, as well as a steam room and a garden.

Are there restaurants at or near Eastwell Manor, Champneys Hotel & Spa?

Yes, there are 2 on-site restaurants, featuring al fresco dining.

7.8

Good

8.2/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

6/10 Good

10 Sept 2023

Ground were lovely - but just an ok break overall

Hotel grounds and building are very impressive. The spa is in need of a bit of maintenance - jacuzzi was not working - and 2 of the 3 jets in the aqua pool were broken. Paint was coming off the ceiling too. Pool area was quite crowded so you didn’t have the sense of relaxation that I wanted. Sauna and steam room were good. My wife had a treatment and that was lovely as were all the staff. Main hotel feels like it is being run as a training centre - everyone was quite young and they didn’t provide the best of service. It also felt like they were rushed off their feet or maybe a little inefficient. Waited in the terrace for 15 minutes until being server by a polite young man who had walked past us several times only taking one order at a time. So maybe that was also part of the problem. Bar staff were very friendly when I got fed up and got the drinks myself later on after dinner. Food was good but again service was a little slow and no real follow up to check if we were ok and to provide more drinks. Overall the stay was ok - but not as good as we were hoping for especially for the price paid.