Eastwell Manor, Champneys Hotel & Spa

4.0 star property
4-star hotel in Ashford with 2 restaurants and spa

Choose dates to view prices

Eastwell Manor, Champneys Hotel & Spa

Photo gallery for Eastwell Manor, Champneys Hotel & Spa

Property grounds
Indoor pool, seasonal outdoor pool, pool umbrellas, pool loungers
In-room safe, free WiFi, bed sheets
2 restaurants, breakfast served

Overview of Eastwell Manor, Champneys Hotel & Spa

7.8 out of 10 Good
7.8/10 Good

Property highlights

  • Pool
  • Free breakfast
  • Spa
  • Pet-friendly
  • Free parking
  • Free WiFi
Eastwell Park, Boughton Lees, Ashford, England, TN25 4HR
Main amenities
  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Full-service spa
  • Indoor pool
  • Fitness centre
  • Sauna
  • Steam room
  • Seasonal outdoor pool
  • Spa tub
  • Room service
  • Massage/treatment rooms
  • Conference centre
Feel at home
  • Private bathroom
  • Cable/satellite TV service
  • Garden
  • Terrace
  • Daily housekeeping
  • Coffee/tea maker

Room options

Classic Room (Manor)

  • Sleeps 2
  • 2 Double Beds

Standard Room, 1 Double Bed

  • Sleeps 2
  • 1 Double Bed

Room, 1 Double Bed (Luxe)

  • Sleeps 2
  • 1 Double Bed

Deluxe Suite

  • Sleeps 2
  • 1 Double Bed

Standard Room, 1 Double Bed

  • Sleeps 2
  • 1 Double Bed

About this area

What's nearby

  • Port Lympne Wild Animal Park and Gardens - 14 min drive
  • University of Kent - 17 min drive
  • Canterbury Cathedral - 26 min drive
  • Leeds Castle - 20 min drive

Getting around

  • Gatwick Airport (LGW) - 61 min drive
  • London (SEN-Southend) - 73 min drive
  • Ashford Wye Station - 3 min drive
  • Ashford Charing Station - 8 min drive
  • Canterbury Chilham Station - 8 min drive


  • Dobbies Garden Centre - 4 min drive
  • McDonald's - 4 min drive
  • The Bybrook Barn Harvester - 5 min drive
  • The Kennington - 2 min drive
  • Pheasant Ashford - 3 min drive

About this property

Eastwell Manor, Champneys Hotel & Spa

When visiting Ashford, Eastwell Manor, Champneys Hotel & Spa is a great choice to consider. Guests can visit the spa to be pampered with deep-tissue massages, body wraps or facials, and The Manor, one of 2 restaurants, serves breakfast, lunch and dinner. An indoor pool, a bar/lounge and a fitness centre are other highlights at this upmarket hotel. Fellow travellers say good things about the overall property condition.



Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 23 rooms
  • Arranged over 2 floors


  • Check-in time from 3:00 PM until anytime
  • Minimum check-in age – 18
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • No cots (infant beds)


  • Pets allowed*
  • Service animals welcome


  • Free WiFi in public areas
  • Free WiFi in rooms


  • Free on-site self-parking
  • Wheelchair-accessible parking on site

Property amenities

Food and drink

  • Free continental breakfast each morning 7:30 AM–10:00 AM
  • 2 restaurants
  • Bar/lounge
  • Room service

Travelling with children

  • Children's menu

What to do

  • Fitness classes
  • Golfing
  • Skydiving nearby

Working away

  • Meeting rooms
  • Conference centre (5584 square feet of space)


  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Pool loungers
  • Pool umbrellas


  • 3 buildings/towers
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness centre
  • An indoor pool
  • Seasonal outdoor pool
  • Full-service spa
  • Hot tub
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Banquet hall


  • Wheelchair-accessible
  • In-room accessibility (selected rooms)
  • Wheelchair-accessible parking

Room amenities

Be entertained

  • 32-inch TV
  • Satellite TV channels

Home comfort

  • Coffee/tea maker

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Hairdryer
  • Towels

Stay connected

  • Free WiFi
  • Phone


  • Daily housekeeping
  • In-room safe

Special features


Champneys has massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, facials, body wraps and body scrubs. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a spa tub and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.


The Manor – This restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.
The Pavilion – This restaurant serves breakfast, lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available.

Fees & policies

Optional extras

  • Spa access is available for an extra charge of GBP 60 per day


  • Service animals exempt from fees
  • Pets are allowed for an extra charge of GBP 10 per accommodation, per night

Pool, spa, & gym (if applicable)

  • Pool access is available for an extra charge of GBP 60 per day
  • Pool access available from 7:00 AM to 10:00 AM
  • The seasonal pool is open from May to September
  • Guests under 16 years old are not allowed in the fitness facility
  • Guests under 16 years old are not allowed in the spa

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Contactless check-out is available.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.


This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
This property does not have lifts.
This property accepts credit cards. Cash is not accepted.

Also known as

Eastwell Manor Champneys Hotel Ashford
Eastwell Manor Ashford
Eastwell Manor Hotel
Eastwell Manor Hotel Ashford
Eastwell Manor Ashford, Kent
Eastwell Manor Champneys Hotel
Eastwell Manor Champneys
Eastwell Manor, Champneys &
Eastwell Manor, Champneys Hotel & Spa Hotel
Eastwell Manor, Champneys Hotel & Spa Ashford
Eastwell Manor, Champneys Hotel & Spa Hotel Ashford

Frequently asked questions

Does Eastwell Manor, Champneys Hotel & Spa offer free cancellation for a full refund?
Yes, Eastwell Manor, Champneys Hotel & Spa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Eastwell Manor, Champneys Hotel & Spa?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Eastwell Manor, Champneys Hotel & Spa?
Yes, there's an indoor pool and a seasonal outdoor pool. Guests have pool access from 7:00 AM to 10:00 AM.
Are pets allowed at Eastwell Manor, Champneys Hotel & Spa?
Yes, pets are welcome. There's a charge of GBP 10 per accommodation, per night. Service animals are exempt from fees.
Is parking offered on site at Eastwell Manor, Champneys Hotel & Spa?
Yes, there's free self parking.
What are the check-in and check-out times at Eastwell Manor, Champneys Hotel & Spa?
You can check in from 3:00 PM - anytime. Check-out time is 11 AM. Contactless check-out is available.
What is there to do at Eastwell Manor, Champneys Hotel & Spa and nearby?
Have fun during the warmer months with activities nearby such as skydiving. Additional recreation on-site includes aerobics . Indulge in a treatment at the spa and soothe your senses in the hot tub. Eastwell Manor, Champneys Hotel & Spa also has an indoor pool and a sauna, as well as a steam room and a garden.
Are there restaurants at or near Eastwell Manor, Champneys Hotel & Spa?
Yes, there are 2 on-site restaurants, featuring al fresco dining.







Staff & service




Property conditions & facilities




6/10 Good

Ground were lovely - but just an ok break overall
Hotel grounds and building are very impressive. The spa is in need of a bit of maintenance - jacuzzi was not working - and 2 of the 3 jets in the aqua pool were broken. Paint was coming off the ceiling too. Pool area was quite crowded so you didn’t have the sense of relaxation that I wanted. Sauna and steam room were good. My wife had a treatment and that was lovely as were all the staff. Main hotel feels like it is being run as a training centre - everyone was quite young and they didn’t provide the best of service. It also felt like they were rushed off their feet or maybe a little inefficient. Waited in the terrace for 15 minutes until being server by a polite young man who had walked past us several times only taking one order at a time. So maybe that was also part of the problem. Bar staff were very friendly when I got fed up and got the drinks myself later on after dinner. Food was good but again service was a little slow and no real follow up to check if we were ok and to provide more drinks. Overall the stay was ok - but not as good as we were hoping for especially for the price paid.
David, 1-night trip
Verified guest review

6/10 Good

Very disappointed! Not worth it, at all!
Having spent as much as we did and knowing we were coming to a supposed 4 star hotel to say we were disappointed is an understatement! We were initially ignored on arrival as the conversation the employees were having was obviously more important than guests. Once acknowledged, check in was great. However our room was tiny, dirty on the carpets and window sill and spiders all over the ceiling, not at all what we expected! The TV was totally useless and had no access to any channels or apps! Thankfully the bed was comfortable so we slept well. Breakfast the next morning was a shambles! Took over an hour to be served! The cold buffet was tasty, but ran out quickly, staff didn’t seem to notice. The cooked breakfast was bland, over cooked and some parts, inedible!! Thankfully the Spa and massage were amazing but these were paid for separately. Avoid the hotel, they don’t seem bothered by customer’s dissatisfaction either.
Hannah, 1-night trip
Verified guest review

10/10 Exceptional

Brian, 1-night trip
Verified guest review

4/10 Fair

Eastwell manor dirty unclean rooms
Eastwell manor is supposed to be rated 4 stars. The spa experience definitely is, the quality of the room’s especially in the mews is appalling. We had to change our room as on arrival the toilet seat was hanging off, the shower curtain was hanging off the shower didn’t work. The room carpet was filthy stained and the room was dirty. The room we were moved to was also filthy the wooden floor was stained with white paint and generally marked with stains from spilt drinks. The shower door leaked and the tray was rusting at each end of the door. We had 6 rooms booked in total all our friends even those in the main building had similar issues regards the cleanliness. My daughter the bride to be couldn’t even shower in her own room due to no water from the shower head. Appalling.
Deane, 1-night family trip
Verified guest review

10/10 Exceptional

Stephanie, 1-night trip
Verified guest review

10/10 Exceptional

We came here for a wedding. We had a fantastic day, from start to finish. The staff were very helpful.
S A, 1-night trip with friends
Verified guest review

10/10 Exceptional

Mark, 2-night trip
Verified guest review

6/10 Good

Laura, 1-night trip
Verified guest review

6/10 Good

Safe need battery, tv not good reception, room on ground floor no nets so overlocked by people using the car park . Like being in a gold fish bowl . Cleaners left soaking wet rag in the room, no information about how to get towels refreshed or not. Not much infor on pool . Menu prices not including vat so bill total a surprise and servuce charges and donation to charity already added to the bill
JANE, 2-night trip
Verified guest review

4/10 Fair

Probably the poorest service I’ve received
Although a beautiful hotel we had a horrible experience staying there. In the middle of the night at past 1.30 AM they were building up for a wedding the next day. The young staff doing the set up were neither mindful to sleeping guests nor trying to be quiet. Instead banging doors, chit chatting loudly and thus making it impossible to sleep. At past 1.30 AM I left our room and yelled at their staff as I still couldn’t not fall asleep. It was insane. I have never stayed at a luxury hotel with so much disregard for their guests. Past 12 AM there should be NO NOISE created by staff. The breakfast area is also a hectic frenzy with no oversight. It was obvious the guests were getting incredibly poor service and were visibly unhappy. We slept so poorly that our relaxing night away stay had an adverse effect on our energy throughout the rest of the week. At check out I asked the lady to speak to a manager. She said the manager would be in touch and took my details. To this day 5+ weeks after no one has ever called me back ( even though I called a few days later to ask when the manager would make the time to talk to me). Ridiculous and just unfortunate that you receive this kind of service at a hotel like this.
Shannon, 1-night trip
Verified guest review

General property information

Reasons to Book
Conference Space & Beautiful Rooms
Check-In Time
3:00 PM