The Black Swan - The Inn Collection Group, York: Info, Photos, Reviews

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4-star hotel in York with restaurant and bar/lounge

Desk, iron/ironing board, free WiFi, bed sheets

Overview
Rooms
Location
Amenities
Policies

Fabulous

Property highlights

Pet-friendly

Free parking

Free WiFi

Restaurant

Bar

Non-smoking

Market Place, Helmsley, York, England, YO62 5BJ

Main amenities

Daily housekeeping
Restaurants and bar/lounge
Coffee/tea in a common area
Garden
Multilingual staff
Luggage storage
Limited hour front desk

Feel at home

Private bathroom
Television
Garden
Daily housekeeping
Coffee/tea maker
Free self-parking

Room options

Feature Double Room

30 sq m
Sleeps 2
1 Double Bed

Feature Double or Twin Room

30 sq m
Sleeps 2
2 Single Beds

Double or Twin Room

24 sq m
Sleeps 2
2 Single Beds

Cosy Double Room

24 sq m
Sleeps 2
1 Double Bed

Family Room with Bunks

24 sq m
Sleeps 2
1 Queen Bed and 1 Single Bunk Bed

Classic Double or Twin Room

24 sq m
Sleeps 2
2 Single Beds

Superior Double or Twin with Sofa Bed

42 sq m
Sleeps 2
1 King Bed

Single Room

18 sq m
Sleeps 1
1 Single Bed

Suite Double Room with View

35 sq m
Sleeps 2
1 King Bed

About this area

What's nearby

North York Moors National Park - 1 min drive
Castle Howard - 22 min drive
Flamingo Land Theme Park and Zoo - 21 min drive

Getting around

Durham (MME-Teesside Intl.) - 56 min drive
Leeds (LBA-Leeds Bradford) - 70 min drive
Thirsk Station - 22 min drive
Malton Station - 24 min drive
Northallerton Station - 30 min drive

Restaurants

The Star Inn - 4 min drive
Mannion & Co - 2 min walk
Porters Coffee Shop - 2 min walk
The Vinehouse Cafe - 6 min walk
La Trattoria - 1 min walk

About this property

The Black Swan - The Inn Collection Group

The Black Swan - The Inn Collection Group is a great choice for a stay in York. Guests looking for a bite to eat can visit the restaurant, and the bar/lounge is the perfect spot to grab a drink at the end of the day.

Languages

English, French

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

High-touch surfaces are cleaned and disinfected

Sheets and towels are washed at 60°C or hotter

Follows the regional cleaning and disinfection practices of We're Good To Go (UK)

Follows the industry cleaning and disinfection practices of COVID-19 Guidelines (WHO)

Social distancing

Contactless check-out

Cashless transactions are available for all charges at the property

Protective shields in place at main contact areas

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff

Masks available

Hand sanitiser provided

Enhanced food service safety measures are in place

This information is provided by our partners.

At a glance

Hotel size

45 rooms

Arriving/Leaving

Check-in time from 3:00 PM until 11:00 PM
Early check-in subject to availability
Minimum check-in age – 18
Check-out time is 10:30 AM
Late check-out subject to availability

Restrictions related to your trip

Check COVID-19 restrictions

Special check-in instructions

The front desk is open daily from 7:30 AM - 11:00 PM
Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Required at check-in

Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18

Children

No cots (infant beds)

Pets

Pets allowed*
Service animals welcome
Specific rooms only*
Food and water bowls available

Internet

Free WiFi in public areas
Free WiFi in rooms

Parking

Free on-site self-parking

Other information

Smoke-free property

Property amenities

Food and drink

Free full breakfast
Restaurant
Bar/lounge
Coffee/tea in a common area

Services

Front desk (limited hours)
Luggage storage
Multilingual staff

Facilities

Garden

Room amenities

Be entertained

Television
Digital TV channels

Home comfort

Coffee/tea maker
Iron/ironing board

Sleep well

Bed sheets provided

Freshen up

Private bathroom
Shower/bath combination
Free toiletries
Hairdryer
Towels

Stay connected

Desk
Free WiFi

Daily housekeeping

Fees & policies

Optional extras

Early check-in can be arranged for an extra charge of GBP 25 (subject to availability)
Late checkout can be arranged for an extra charge of GBP 25 (subject to availability)

Pets

Service animals exempt from fees
Pets are allowed for an extra charge of GBP 10 per pet, per day

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser; cashless payment methods are available for all transactions.

Contactless check-out is available.

Enhanced food service safety measures are in place.

This property affirms that it follows the cleaning and disinfection practices of We're Good To Go (UK) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (WHO).

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.

This property does not have lifts.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts major credit cards and cash.

Also known as

Black Swan Hotel York

Black Swan Hotel

The Black Swan Hotel

The Black Swan at Helmsley

The Black Swan - The Inn Collection Group York

The Black Swan - The Inn Collection Group Hotel

The Black Swan - The Inn Collection Group Hotel York

Frequently asked questions

Does The Black Swan - The Inn Collection Group offer free cancellation for a full refund?

Yes, The Black Swan - The Inn Collection Group does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

How much does it cost to stay at The Black Swan - The Inn Collection Group?

As of 1 Oct 2023, prices found for a 1-night stay for 2 adults at The Black Swan - The Inn Collection Group on 3 Oct 2023 start from £109, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What are the cleanliness and hygiene measures currently in place at The Black Swan - The Inn Collection Group?

This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.

Are pets allowed at The Black Swan - The Inn Collection Group?

Yes, pets are welcome. There's a charge of GBP 10 per pet, per day. Service animals are exempt from fees. Food and water bowls are available.

Is parking offered on site at The Black Swan - The Inn Collection Group?

Yes, there's free self parking.

What are the check-in and check-out times at The Black Swan - The Inn Collection Group?

You can check in from 3:00 PM - 11:00 PM. There's a charge of GBP 25 for early check-in (subject to availability). Check-out time is 10:30 AM. Late check-out is available for a charge of GBP 25 (subject to availability). Contactless check-out is available.

What is there to do at The Black Swan - The Inn Collection Group and nearby?

The Black Swan - The Inn Collection Group has a garden.

Are there restaurants at or near The Black Swan - The Inn Collection Group?

Yes, there's an on-site restaurant.

What's the area around The Black Swan - The Inn Collection Group like?

The Black Swan - The Inn Collection Group is a short 1-minute walk from North York Moors National Park and 7 minutes' walk from Hemsley Walled Garden.

8.6

Fabulous

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

6/10 Good

21 Sept 2023

Okay. Leaves a lot to be desired

Stay all right. Too much self service for my liking and not nearly enough explanations on how exactly to serve yourself both at dinner and breakfast.