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All properties in Guangzhou, Guangdong, China

Hilton Guangzhou Tianhe

Luxury Guangzhou hotel with full-service spa, connected to a shopping centre

  • Free WiFi in the lobby and free parking
From
£71

Restrictions related to your trip

This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local and health advisories for this destination before you book.

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1 / 85Hotel Bar
No 215 Linhe Xi Heng Road Tianhe, Guangzhou, 510500, Guangdong, China
8.4.Very good.
  • Excellent hotel with great location nearby the railway station. Five stars facilities and…

    Jan 17, 2020

  • Service was poor, general hotel is good but service not to Hilton Standard

    Jul 7, 2019

See all 789 reviews

Official standards

This property advises that it adheres to CleanStay (Hilton) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • Protective clothing is available for guests
  • Masks are available for guests
  • Individually wrapped food options are available
  • Guests are provided with free hand sanitiser

Guests rated location

Convenient
Safe
Walkable
Quiet
Transport options
  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 498 guestrooms
  • Daily housekeeping
  • 3 restaurants and 3 bars/lounges
  • Full-service spa
  • Outdoor pool
  • Breakfast available

For families

  • Free cots/infant beds
  • Children's club (free)
  • Rollaway/extra beds (surcharge)
  • Full-sized fridge/freezer
  • Private bathroom
  • Separate bathtub and shower

What’s around

  • In Guangzhou Central Business District
  • CITIC Plaza - 11-minute walk
  • Tianhe Stadium - 26-minute walk
  • Baiyun Mountain - 30-minute walk
  • Huanghuagang Park - 34-minute walk
  • Grandview Mall - 37-minute walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Junior Suite
  • King Hilton, Deluxe Room
  • King Hilton, Executive Room, Business Lounge Access
  • Room (King hilton guestroom)
  • Suite, 1 King Bed, Business Lounge Access
  • Hilton, Deluxe Twin Room
  • Hilton, Executive Twin Room, Business Lounge Access
  • Room (Twin hilton guestroom)
  • Deluxe Suite, 1 King Bed, Business Lounge Access
  • Deluxe Room, Accessible
  • Presidential Suite, Business Lounge Access
  • Deluxe Suite

What’s around

Landmarks

  • In Guangzhou Central Business District
  • CITIC Plaza - 11-minute walk
  • Tianhe Stadium - 26-minute walk
  • Baiyun Mountain - 30-minute walk
  • Huanghuagang Park - 34-minute walk
  • Grandview Mall - 37-minute walk
  • OneLink Walk - 40-minute walk
  • Guangzhou Zoo - 45-minute walk
  • Nengren Temple - 2.2 mi / 3.6 km
  • Yuntai Garden - 2.4 mi / 3.9 km
  • South China Agricultural University - 2.6 mi / 4.1 km

Getting around

  • Baiyun International Airport (CAN) 47-min drive
  • Foshan (FUO-Shadi) 44-min drive
  • Guangzhou East Railway Station 18-min walk
  • Guangzhou Railway Station 18-min drive
  • Guangzhou South Railway Station 19-min drive
  • Linhexi Station 10-min walk
  • Tianhe Sports Center Station 23-min walk
  • Tiyu Xilu Station 28-min walk
  • Free train station pick-up
  • Airport shuttle (surcharge)
map
See on map
No 215 Linhe Xi Heng Road Tianhe, Guangzhou, 510500, Guangdong, China

At a glance

Hotel size

  • This hotel has 498 rooms
  • This hotel is arranged over 24 floors

Arriving/leaving

  • Check-in time 2:00 PM-anytime
  • Check-out time is noon
  • Express check-in/out

Restrictions related to your trip

  • This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local and health advisories for this destination before you book.

Special check-in instructions

This property offers transfers from the train station (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • WiFi and wired Internet access in rooms*

Transfers

  • Airport shuttle (available 24 hours)*
  • Free train station pick-up*

Parking

  • Free secured on-site self-parking
  • Wheelchair-accessible parking on site
  • On-site parking is limited
  • Height restrictions apply for on-site parking
  • On-site garage
*See fees & policies for additional details or extra charges

In the hotel

Taking the kids?

  • Children's club (free)

Food and drink

  • Full breakfast daily (surcharge)
  • 3 restaurants
  • 3 bars/lounges
  • Coffee shop/cafe
  • Snack bar/deli
  • 24-hour room service

Things to do

  • Number of outdoor pools - 1
  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Health club
  • Sauna

Working away

  • Business centre
  • Meeting rooms
  • Conference centre

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free grocery shopping service
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff

Facilities

  • Number of buildings/towers: 1
  • Year Built – 2011
  • Lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Designated smoking areas (fines apply)

Accessibility

  • Wheelchair accessible
  • Braille or raised signage
  • In-room accessibility
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Handrails in hallways
  • Handrails in stairways

Languages Spoken

  • English

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Soundproofed rooms
  • Turndown service

Freshen up

  • Private bathroom
  • Separate bathtub and shower
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer

Be entertained

  • LCD TV
  • Premium TV channels
  • IPod docking station
  • DVD player

Stay connected

  • Free newspaper
  • WiFi (surcharge)

Food and drink

  • Full-sized fridge/freezer
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Spa

Eforea spa at hilton has 8 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

Dining

Cafe at 2 – This buffet restaurant serves breakfast, lunch and dinner.

IL Ponte – This fine-dining restaurant serves lunch and dinner. Guests can enjoy drinks at the bar.

Sui Xuan – This restaurant serves lunch and dinner.

Fees & policies

Optional extras

  • WiFi is available in guest rooms for CNY 60 per day (rates may vary)
  • Wired Internet access is available in guest rooms for CNY 60 per day (rates may vary)
  • Full breakfast is offered for an extra charge of CNY 173 for adults and CNY 86.50 for children (approximately)
  • Airport shuttle service is offered for an extra charge of CNY 800 per vehicle (one-way)

Children & extra bedsPay at property

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • Rollaway beds are available for CNY 172.5 per night
  • Airport shuttle for children between the ages of 6 and 12 costs CNY 800 (one-way)

ParkingPay at property

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • Parking height restrictions apply

Pool, spa & gym (if applicable)Pay at property

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • Pool access available from 6:30 AM to 11:00 PM

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Contactless check-out is available.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

Policies

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system and a first aid kit on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards, debit cards and cash.

Breakfast is provided to children up to age 5. Children ages 6-12 pay 50% off for breakfast, and children ages 13 and over pay full breakfast fees.

Also known as

  • Hilton Guangzhou Tianhe Hotel
  • Hilton Guangzhou Tianhe
  • Hilton Guangzhou Tianhe Hotel Guangzhou
  • Hilton Guangzhou Tianhe Hotel
  • Hilton Guangzhou Tianhe Guangzhou
  • Hilton Guangzhou Tianhe Hotel Guangzhou
  • Hilton Guangzhou Tianhe Guangzhou
  • Hilton Guangzhou Tianhe Hotel Guangzhou

*See fees & policies for additional details or extra charges

FAQs

  • Yes, Hilton Guangzhou Tianhe does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking. Parking spaces may be limited.
  • Yes, there's an outdoor pool. Guests have pool access from 6:30 AM to 11:00 PM.
  • Sorry, neither pets nor service animals are allowed.
  • You can check in from 2:00 PM - anytime. Check-out time is noon. Express check-in and check-out and contactless check-out are available.
  • Yes, there are 3 on-site restaurants. Nearby restaurants include Vili International Hotel (9-min walk), RICCI Creative Eats (13-min walk) and 潮庄酒家 (14-min walk).
  • Yes, an airport shuttle is available. The charge is CNY 800 per vehicle one-way.
  • Hilton Guangzhou Tianhe has 3 bars and a spa, as well as an outdoor pool and a health club.
8.4.Very good.
  • 10.0.Exceptional

    Hilton Guangzhou, Oct 2018

    All you would expect from a Hilton!

    Shlomo, 5 night business trip, Oct 16, 2018

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Superb. A bit out of the way but the hotel was so luxurious

    6 night business trip, Oct 12, 2018

    Verified Expedia guest review

  • 10.0.Exceptional

    Great service, staff could not do more!

    I have stayed at this hotel 3 times now, it is perfect for business as the railway station is within 5 min walk, for trains to Dongguan, Shenzhen etc, also shops & restaurants are close by. Taxis are very cheap also so all areas are accessible.

    Anthony, Business trip, Aug 10, 2012

    Verified Hotels.com guest review

  • 8.0.Very good

    Guangzhou Tianhe

    On the whole I was very impressed with the Hotel and the staff. It was frustrating to have to pay for WiFi in the room, especially as a Hilton Honors member. I had several problems at Check-in with keys and the lights in room not working, however, thus was resolved reasonably quickly. The only other issue I had was in the evening when trying to book into a restaurant - as a female travelling on my own, I was not impressed to be told that I was unable to eat at the Chinese restaurant (having been seated) and that I should go and eat in the Western Restaurant. Luckily the staff at the other restaurant were more welcoming!

    Other trip, Apr 2, 2013

    Verified Hotels.com guest review

  • 10.0.Exceptional

    5 star haven in busy guangzhou

    A typically luxurious and pretty hotel from the Hilton chain. You get what you pay for basically. The surrounding area is inner city China so if of a sensitive nature then make sure you take cabs everywhere. Oh and learn the mandarin for your taxi destination as they really don't know ANY English. I resorted to making plane noises and shapes as my taxi driver didn't know "airport"....

    Will, Other trip, Apr 4, 2015

    Verified Expedia guest review

  • 8.0.Very good

    Nice gym and pool, beware high wifi costs

    Good large hotel with nice gym and pool. Only negative points were very expensive wifi (if not included in your package) and people were smoking outside my room on a non smoking floor on a regular basis

    Business trip, Dec 17, 2014

    Verified Hotels.com guest review

  • 2.0.Poor

    Very rude staff in reception

    I've booked a night stay for my mum in Hilton Guangazhou Tianhe but the reservation is under my name so she was refused by the reception staff to check in. This is still ok not a major problem as I called Expedia UK customer service immediately and they have sorted out for me just under few minutes and even called to the hotel for me. However, it is the rude manner of the reception staff that made this experience awlful. She was blaming my mum not following procedure and this is her problem to sort out herself. Even after Expedia sorted out for me, she asked my mum to pay an amount without explaining what's that for and my mum felt so confused to call me again to reconfirm if I have paid all the room rate already. Only until I picked up the phone to speak to that reception staff and asked her if that's the deposit then she said yes. I felt so surprise to receive this rude service from Hilton when I paid nearly £130 upfront to book a night stay! They can never compare to Hyatt in the same city in terms of customer service and will definitely not back! It's clearly in Hilton they didn't receive the right training and I don't know how can they carry on their business in this way.

    Ho Fun, Other trip, Jan 30, 2017

    Verified Expedia guest review

  • 10.0.Exceptional

    Luxury Hotel

    It was a business trip so just needed , wifi , desk , and clean room . The bed was very comfortable the room spacious . Wet room shower , bathrobes, slippers , hairdryer, umbrella , iron ... all provided .The hotel is located near the Military Sports academy so the 6 am bugle call .... was not always welcome, Thankfully not used on the wkds. A shuttle bus was provided for the Canton Fair , It was well organised .

    Nicole , Business trip, Apr 26, 2015

    Verified Expedia guest review

  • 8.0.Very good

    Fantastic service

    I have stayed at the Hilton Tianhe twice before, on my first stay, I needed to get train tickets to Hong Kong at short notice and I spoke to a guy called Benny who organised this for me. The second time I returned he welcomed me personally and this time I arrived with my daughter who at 17 was on her first business trip and was greeted as I entered the hotel, almost two years later by Benny who recognised me from previous. My daughter was very impressed, as was I. It was a perfect start to my trip. The only criticism of this hotel is the wifi, free in the lobby, but charge a fee for use in the room, other than that, fantastic!

    Garf71, Business trip, Apr 26, 2014

    Verified Hotels.com guest review

  • 8.0.Very good

    Good business hotel

    Good location for downtown Guangzhou. Easy access from station. Friendly and helpful staff.

    Business trip, Nov 3, 2013

    Verified Expedia guest review

See all 789 reviews