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Mitsis Laguna Exclusive Resort & Spa - All Inclusive, Hersonissos

5 stars5 stars
AnissarasHersonissosCrete Island70014Greece
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Excellent4.3 / 5
Room
Great room
Location
Great location
Food
Delicious food
Cleanliness
Clean
68See all 68 Hotels.com reviews
From 1,830 reviewsTripAdvisor Traveller Rating

Mitsis Laguna Exclusive Resort & Spa - All Inclusive, Hersonissos

from £70
  • Standard Room
  • Standard Room, Sea View
  • Standard Single Room
  • Bungalow, Sea View
  • Bungalow
  • Family Room

At a glance

Key facts

Hotel size

  • This hotel has 351 rooms
  • This hotel is arranged over 2 floors

Arriving/leaving

  • Check-in time starts at 2 PM
  • Check-out time is noon
  • Express check-out

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Children

  • Babysitting/childcare *

  • Free children's club (ages 5-12)

Pets

  • Pets not allowed

Internet

  • WiFi in public areas *

  • WiFi in rooms *

Transport

Parking

  • Free self parking

Other information

  • All-inclusive

Also known as

  • Mitsis Laguna Resort All Inclusive Hersonissos
  • Mitsis Laguna Resort All Inclusive
  • Mitsis Laguna Hersonissos
  • Mitsis Laguna
  • Mitsis Laguna Resort And Spa Crete/Anissaras, Greece
  • Mitsis Laguna Exclusive Hersonissos
  • Mitsis Laguna Resort All Inclusive Hersonissos

Policies

Cash transactions at this property cannot exceed EUR 1500 owing to national regulations. For further details, please contact the property using information on the booking confirmation.

Guests under 16 years old are not allowed in the spa tub.

Reservations are required for massage services and spa treatments, and can be made by contacting the property before arrival at the number on the booking confirmation.

Optional extras

Babysitting/childcare is available for an extra charge

WiFi is available in guestrooms for EUR 12 per 24-hour period (rates may vary)

WiFi is available in public areas for EUR 12 per 24-hour period (rates may vary)

In the hotel

Taking the kids?
  • Children's club (free)
  • In-room childcare (surcharge)
Food and drink
  • Free hot/cold buffet breakfast daily
  • 6 restaurants
  • 3 bars/lounges
  • 2 poolside bars
  • Room service (during limited hours)
Things to do
  • Beach sun loungers
  • Beach umbrellas
  • Number of outdoor pools - 3
  • Outdoor seasonal pool
  • Outdoor tennis court
  • Full-service spa
  • Spa tub
  • Beach towels
  • Children's pool
  • Steam room
  • Waterslide
  • Sauna
  • Lazy river
  • Pool sun loungers
  • Pool umbrellas
  • Arcade/game room
  • Billiards or pool table
Working away
  • Business center
  • One meeting room
Services
  • 24-hour front desk
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 17
  • Year Built 2011
  • Elevator/lift
  • Garden
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Bathrobes
  • Slippers
Sleep well
  • Sofa bed
Things to enjoy
  • Furnished balcony or patio
Freshen up
  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
Be entertained
  • LCD TV
  • Satellite TV channels
Stay connected
  • WiFi (surcharge)
  • Phone
More
  • Daily housekeeping
  • In-room safe

Special features

All inclusive

This resort is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).
Food and beverages

  • Buffet meals, snacks and beverages included
  • In-room minibar (some restrictions)

Activities and facilities/equipment
Water activities
  • Rowing/canoeing

Kids' club
  • Supervised activities for children between 5 and 12 years old

Entertainment
  • On-site entertainment and activities

Not included
  • Motorised water sports
  • Windsurfing equipment
  • Bottled wine
  • Bottled spirits
  • Room service
  • Laundry/dry cleaning services
  • Gratuities

Spa

Guests can indulge in a pampering treatment at the resort's full-service spa. Services include massages, facials, body treatments and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy and thalassotherapy.

Dining

Main Restaurant – This buffet restaurant serves breakfast, lunch and dinner.

Italian Restaurant – This restaurant specialises in Italian cuisine and serves lunch and dinner. Reservations are required.

Asian Restaurant – This theme restaurant specialises in fusion cuisine and only serves dinner. Reservations are required.

Cretan Tavern – This restaurant specialises in local cuisine and serves lunch and dinner. Reservations are required.

Sushi Restaurant – This restaurant specialises in sushi and serves lunch and dinner.

Mitsis Laguna Exclusive Resort & Spa - All Inclusive, Hersonissos’s small print

Also known as

  • Mitsis Laguna Resort All Inclusive Hersonissos
  • Mitsis Laguna Resort All Inclusive
  • Mitsis Laguna Hersonissos
  • Mitsis Laguna
  • Mitsis Laguna Resort And Spa Crete/Anissaras, Greece
  • Mitsis Laguna Exclusive Hersonissos
  • Mitsis Laguna Resort All Inclusive Hersonissos

Policies

Cash transactions at this property cannot exceed EUR 1500 owing to national regulations. For further details, please contact the property using information on the booking confirmation.

Guests under 16 years old are not allowed in the spa tub.

Reservations are required for massage services and spa treatments, and can be made by contacting the property before arrival at the number on the booking confirmation.

Optional extras

Babysitting/childcare is available for an extra charge

WiFi is available in guestrooms for EUR 12 per 24-hour period (rates may vary)

WiFi is available in public areas for EUR 12 per 24-hour period (rates may vary)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Excellent 4.3 /5 from 68 reviews

Mitsis Laguna Exclusive Resort & Spa - All Inclusive, Hersonissos
Excellent4.0 / 5
Great holiday at Mitsis Laguna in Crete
Fantastic hotel. The biggest plus is the quality of the service from all staff. Nothing seemed too much effort for any staff we encountered. They did their job with a smile and were quick to react to anything we asked them for. Plenty of sunbeds (we went in October). The hotel do have a policy of removing any towels left unattended before 11am. This appeared to work when we arrived but more and more people 'claimed' sunbeds as the holiday progressed and the towels were not removed, but no need as we always found a sunbed. The room was clean and very large. Could have done with more drawers, and the bathroom needed more hooks and towels rails, but these are minor comments. Overall, a very good holiday. We also had superb weather for October (25C - 30C and clear skies everyday!).
14 night romance trip
Mitsis Laguna Exclusive Resort & Spa - All Inclusive, Hersonissos
Outstanding5.0 / 5
Wonderful resort
We found the hotel to be very clean and well kept. The food was delicious and plenitful with lots of choice. The staff were great! Very professional, helpful and welcoming
9 night romance trip
Mitsis Laguna Exclusive Resort & Spa - All Inclusive, Hersonissos
Outstanding5.0 / 5
Sun, sea, R&R and so much food...
The hotel was excellent and the staff were sincere, kind and friendly - always willing to accommodate. By the pool someone would come round with watermelon and take any drink orders. There was a pool bar, ice cream parlour and creperie by the main pool and the quality of the food was very good in the resort. The evening entertainment was fun and a good laugh or alternatively, you could sit near the bar listening to live music. I would highly recommend this hotel and would definitely go back.
11 night family trip
Mitsis Laguna Exclusive Resort & Spa - All Inclusive, Hersonissos
Excellent4.0 / 5
Good but not perfect
Overall enjoyed our stay,plenty positives: The food was good, especially the Cretan restaurant. The staff were friendly and efficient. Good facilities for my almost 3 year old daughter. A couple of negatives: They have ridiculous rules regarding getting and changing over pool towels. They half enforce a no reserving sun loungers before 11am.They should either fully enforce it or scrap the rule.
7 night romance trip
Mitsis Laguna Exclusive Resort & Spa - All Inclusive, Hersonissos
Excellent4.0 / 5
Great Hotel
3 adults and 3 children for a week stay. Rooms in main part of hotel great. Can't fault staff, housekeeping, Pools with saltwater and natural chlorine not nice and children in and out of pool all day so made their hands sore. Kids pool a bit run down and not big enough. Themed restaurants good - buffet only ate once but was just ok. Breakfast selection great. No option to buy or pay extra for premium brand alcohol, wine not nice. Beach not amazing - but not hotels fault. The mini market is so overpriced which was to be expected and wifi very slow. All in all a great hotel. Remember to keep the receipt for beach towel once you have paid your €20 - the card used to refresh and get new towels doesn't seem to be enough so caused delay in refund.
4 night trip with friends

See all reviews

Mitsis Laguna Exclusive Resort & Spa - All Inclusive, Hersonissos

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