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1 room, 2 adults

Citadines Mercer Hong Kong

4-star4 stars
29 Jervois Street, Sheung WanHong KongHong Kong SAR

4-star hotel with restaurant, near Soho
  • Free WiFi
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Good internet service
Great room
Bar and Beverages
Bar is awesome
Breakfast is average
248See all 248 reviews
From 596 reviewsTripAdvisor Traveller Rating

Citadines Mercer Hong Kong

from £148
  • Executive Studio Apartment
  • Premier Studio Apartment
  • Executive One Bedroom Apartment

At a glance

Key facts

Hotel size

  • This hotel has 55 rooms
  • This hotel is arranged over 31 floors


  • Check-in time 2 PM-midnight
  • Check-out time is noon
  • Express check-in/out
There is no after-hours reception at this property. Guests arriving late won't be able to check in until the next morning. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. For more details, please contact the property using the information on the reservation confirmation received after booking.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others


  • No cribs (infant beds)

  • Babysitting/childcare *


  • No pets or service animals allowed


  • Free WiFi in public areas

  • Free WiFi in rooms



  • No parking

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • Restaurant
Things to do
  • Fitness facilities
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Number of buildings/towers - 1
  • Built in 2011
  • Lift
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Bathrobes
  • Slippers
  • Iron/ironing board (on request)
Sleep well
  • Down comforter
  • Blackout drapes/curtains
  • Premium bedding
  • Sleep Number by Select Comfort mattress
Freshen up
  • Private bathroom
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
Be entertained
  • 42-inch LCD TV
  • Cable TV channels
  • IPod docking station
  • DVD player
Stay connected
  • Desk
  • Free WiFi
  • Free international calls
Food and drink
  • Fridge
  • Free bottled water
  • Daily housekeeping
  • In-room safe (laptop compatible)

Citadines Mercer Hong Kong’s small print

Also known as

  • Mercer Hong Kong Hotel
  • Citadines Mercer
  • The Mercer Boutique Hotel
  • Citadines Mercer Hong Kong Aparthotel
  • Citadines Mercer Aparthotel
  • The Mercer Hong Kong
  • Mercer Hong Kong
  • The Mercer Hong Kong
  • The Mercer Hotel Hong Kong
  • Citadines Mercer Hong Kong Hotel
  • Citadines Mercer Hotel
  • Citadines Mercer
  • Citadines Mercer Hong Kong Hotel
  • Citadines Mercer Hotel


The early check-in fee is equal to room rate for one night; late check-out fee (from 2 PM to 6 PM) is equal to 50% of room rate for one night.

Only registered guests are allowed in the guestrooms.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Optional extras

Buffet breakfast is offered for an extra charge of HKD 121 for adults and HKD 88 for children (approximately)

Babysitting/childcare is available for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

What’s around Citadines Mercer Hong Kong


  • In Central
  • Soho (9-minute walk)
  • Hong Kong - Macau Ferry Terminal (9-minute walk)
  • Lan Kwai Fong (12-minute walk)
  • Central Ferry Piers (22-minute walk)
  • Bank of China Tower (25-minute walk)
  • International Finance Centre (28-minute walk)
  • Hong Kong Academy for Performing Arts (34-minute walk)

Getting around

  • Hong Kong (HKG-Hong Kong Intl.) 30-min drive
  • Hong Kong Sheung Wan Station 3-min walk
  • Hong Kong Central Station 15-min walk
  • Hong Kong Admiralty Station 9-min drive
  • Hong Kong Station 19-min walk
  • On-site parking not available

Recent reviews

Fabulous 8.6 From 248 reviews

Citadines Mercer Hong Kong
Very Good8.0
Decent hotel in the centre of Hong Kong
Good hotel at the centre of the Hong Kong, close to a variety of restaurants, bars, pubs, and shops. Bed was comfy and room size decent for HK. They offer a free phone with data to use around HK, which was helpful. Breakfast was ok, not superb.
Makram, gb2 night trip
Citadines Mercer Hong Kong
Graat hotel, perfect location, amazing staff
Paul, gb2 night trip
Citadines Mercer Hong Kong
An unparalleled personal experience... Loved it.
I don't often feel the urge to leave reviews but my stay at Citadines was exceptional. Decided to take my mom to HK for a few days for some rest and food. We initially booked at the Citadines harbourview where some of the rooms had been recently renovated. My mom is very sensitive to paint smell and felt a little nauseated. The staff did everything possible to move us to different rooms. Eventually we asked if we could perhaps move to the other property.. mercer.. They not only refunded us the prepaid amount but arranged everything with the Mercer. Catherine at the Mercer was waiting for us and made sure my mom felt welcome and really treated her... Like her own mother. The others on the team especially Ming and Mark but really all the others... Were always at hand to literally do anything, always smiles and something funny to chat about. We loved it so much that extended our stay twice. This level of personal service that really came from the heart is difficult to find and continued throughout our stay each time and without exception. The room executive studio apartment.. Is fantastically done up and the staff were again happy to provide extra cutlery and free drinks in the minibar. I would like to add a special mention for Carol at the breakfast room. So lovely and efficient and smiling with super intelligent conversation and great food. I really can't thank the guys enough and a special thank you from my mom. She is looking forward to being back there soon.
Amitabh, gb1 night trip
Citadines Mercer Hong Kong
Very Good8.0
Resonsive staff
The lower floors suffer from disturbance from a bar across the street which stays open most of the night and defintely impedes sleep. The hotel is well aware of the issue. In all other respects the location is excellent - walking distance to all central areas, MTR closeby, piers etc. The staff and their service are generally excellent....and they responded very well to the sleep issue - otherwise my review would have been very negative. Breakfast could be improved, but okay.
Carl, gb5 night trip
Citadines Mercer Hong Kong
great weekend
Great location and comfy room
Andrew, gb2 night trip with friends

See all reviews

Citadines Mercer Hong Kong

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