2/10 Poor
2 Oct 2023
Dirty room and poor service! Would not recommend!
Not an enjoyable stay! We arrived early evening and decided to stay in the room as we had an event (at Drayton Manor) the following day. The room itself appeared nice superficially, but then we had several issues. The TV wasn’t working and it took a good while for maintenance to come and fix it. Then one of the bed sheets was dirty - big fresh grease marks on then, and the pillows had been placed to cover it! We called for someone to come and change the bed - and they brought the wrong size bedding, but had a go! I found black hairs in the bathroom sink and shower area - my colleague has blonde hair, and me light brown! To really complete the stay, I asked for my VAT receipt on arrival and they said they’d email it me. They did - and the address was wrong! I’m now on email number 10 to reservations to get this legal document changed - and they are saying they can’t! Next stop the CEO. Service not good, hotel not clean - would not recommend a stay here, especially after the emails received since staying. To wrap it up, no apology for the dirty bedding, or TV not working … breakfast average but no veggie alternatives available on asking and the coffee tasted like dishwater!!
Verified traveller
1-night business trip
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