Pestana Berlin Tiergarten

Amazing duvet and pillows so comfortable

This hotel was great the pool was a decent size not overly big but very clean the gym again small but very clean rooms where very nice. Only major downside is that the breakfast was overpriced for about €17 where the food wasn’t the best and the choice wasn’t huge either for the price

Good hotel à bit far of the city center

We were offered a room upgrade but didn't take it. The Comfort room was fine. The hotel was quiet, everyone very friendly, and the breakfast was good value. We didn't use the pool, but it looked very nice. The only negatives were no tea or coffee facilities in the Comfort room, and no info on the hotel, such as breakfast, checkout time or the fact that there was a mini bar in the cupboard, which we didn't notice until we were leaving. The bed was also quite hard. Overall, though, a good hotel in a very convenient location.

How a supposed "4 star" hotel has a rock hard bed, an initial room of darkness with an old shower curtain, plus uninformed, non smiling front desk personnel was a surprise. Moved to a better room, but the other ones should not even be offered. Sauna and pool closed for most of stay and front desk suggested I go to a sister hotel, in the winter, a ten minute walk, while I called wearing a robe! More like a 2.5 star place, and needing transport to get to town center. Management made up for the problems, so kudos for that, yet if trouble was known, this would not be the place to stay. The one bright spot was great bartender Torsten, who went out of his way to be nice and even gave food late night as his own way of seeing a distressed guest, even though he had nothing to do with the problems. German hotels in general need to have more people like this that care about customer service, or guests will not return. First and last time for Pestana Berlin. Far too many other options.