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Hip Hotel By Ana y José

Photo gallery for Hip Hotel By Ana y José

View from property
Front of property
Minibar, in-room safe, blackout curtains, iron/ironing board
Breakfast, lunch, dinner served; beach views
Shower, rainfall showerhead, free toiletries, hair dryer

Overview of Hip Hotel By Ana y José

VIP Access

Hip Hotel By Ana y José

3.0 star property
3-star beachfront hotel with spa, near Tulum Beach
8.6 out of 10 Fabulous
8.6/10 Fabulous

258 verified Hotels.com guest reviews

Property highlights

  • Pool
  • Free breakfast
  • Spa
  • Airport transfer
  • Pet-friendly
  • Free parking
Map
Carretera Tulum Boca Paila Km 8, Tulum, QROO, 77780
Main amenities
  • Daily housekeeping
  • On a private beach
  • Restaurants and bar/lounge
  • Full-service spa
  • Beach umbrellas
  • Beach sunloungers
  • Beach club on site
  • Beach towels
  • Beach bar
  • Room service
  • Coffee shop/cafe
  • Airport shuttle
For families
  • Children stay free
  • Private bathroom
  • Garden
  • Terrace
  • Daily housekeeping
  • Laundry facilities

Room options

About this area

What's nearby

  • On a private beach
  • Tulum Beach - 1 min walk
  • Sian Ka'an Biosphere Reserve - 21 min walk
  • Tulum National Park - 6 min drive
  • Las Palmas Public Beach - 22 min drive
  • Playa Paraiso - 27 min drive
  • Tulum Mayan Ruins - 16 min drive
  • Gran Cenote - 14 min drive
  • Soliman Bay - 43 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 105 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)

Restaurants

  • Rosa Negra Tulum - 10 min walk
  • Casa Jaguar - 13 min walk
  • Cenzontle - 12 min walk
  • Gitano - 10 min walk
  • Arca - 9 min walk
Map

About this property

Hip Hotel By Ana y José

Placing you 0.1 mi (0.1 km) from Tulum Beach and 1.1 mi (1.7 km) from Sian Ka'an Biosphere Reserve, Hip Hotel By Ana y José offers an airport shuttle (available 24 hours) for USD 220 per vehicle. You can visit the spa to indulge in deep-tissue massages, body wraps or aromatherapy, and TROPIQUE serves breakfast, lunch and dinner. Other highlights include a beach bar, a snack bar/deli and a terrace. Fellow travellers like the helpful staff and beach.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Guest accommodation is sealed after cleaning
Follows the regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows the industry cleaning and disinfection practices of Intertek Cristal (third-party expert - Global), COVID-19 Guidelines (CDC) and COVID-19 Guidelines (WHO)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
This information is provided by our partners.

At a glance

Hotel size

  • 32 rooms
  • Arranged over 2 floors

Arriving/Leaving

  • Check-in time from 3 PM until 11:00 PM
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (6 years old and younger) stay free when occupying the parent or guardian's room using existing bedding

Pets

  • Pets allowed (dogs only, 1 per room, up to 44 lb per pet)*
  • Service animals welcome
  • Specific rooms only*
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free uncovered on-site self-parking
  • Free uncovered on-site valet parking
  • On-site parking includes off-street options

Transfers

  • Airport shuttle on request (available 24 hours a day)*

Off-site

  • Area shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free continental breakfast each morning 7:00 AM–11:00 AM
  • Restaurant
  • Bar/lounge
  • Beach bar
  • Coffee shop
  • Private dining
  • Private picnics
  • Room service (limited hours)
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Baby bath

What to do

  • On a private beach
  • Beach club (surcharge)
  • Beach yoga
  • Winery release events
  • Bike rentals nearby
  • Ecotours nearby
  • Golfing nearby

Working away

  • Co-working spaces

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car hire
  • Dry cleaning/laundry services
  • Luggage storage
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Romance packages

Facilities

  • 6 buildings/towers
  • Built in 1999
  • Garden
  • Picnic area
  • Terrace
  • Library
  • Bike parking
  • Full-service spa
  • Wine-tasting room

Accessibility

  • Handrails in stairwells
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

Room amenities

Home comfort

  • Air conditioning
  • Minibar
  • Espresso maker
  • Iron/ironing board (on request)
  • Window screens

Sleep well

  • Blackout curtains
  • Turndown service
  • Alarm clock
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Rainfall shower heads
  • Shower only
  • Free toiletries
  • Hairdryer (on request)
  • Towels
  • Toilet paper

Stay connected

  • Free WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors
  • LED light bulbs
  • Recycling

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, Copal Wellness Village. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and Thai massages. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Dining

TROPIQUE – This beachfront restaurant serves breakfast, lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting).

Fees & policies

Refundable deposits

  • Deposit: USD 5 per night

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • Resort fee: USD 12 per accommodation, per night
  • Resort fee inclusions:
    • Additional inclusions

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 220 per vehicle (return. Maximum occupancy 7)
  • Local area shuttle service is offered for an extra charge
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late checkout can be arranged for an extra charge of USD 40 (subject to availability)

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 40 per pet, per night

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of:

  • Intertek Cristal (third-party expert - Global)
  • COVID-19 Guidelines (CDC)
  • COVID-19 Guidelines (WHO)

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Only registered guests are allowed in the guestrooms.
This property does not have lifts.
Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher and a smoke detector on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards and debit cards. Cash is not accepted.

Also known as

Hip Hotel
Hip Hotel Tulum
Hip Tulum
Hip Tulum Hotel
Hotel Hip Tulum
Tulum Hip Hotel
s And s Hip Hotel
Hip Hotel Tulum
Hip Hotel By Ana y José Hotel
Hip Hotel By Ana y José Tulum
Hip Hotel By Ana y José Hotel Tulum

Frequently asked questions

Does Hip Hotel By Ana y José offer free cancellation for a full refund?
Yes, Hip Hotel By Ana y José does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Hip Hotel By Ana y José?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Hip Hotel By Ana y José?
Yes, dogs are welcome, with a limit of 1 per room and maximum weight of 44 lb per pet. There's a charge of USD 40 per pet, per night. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at Hip Hotel By Ana y José?
Yes, there's free self and valet parking.
Is an airport shuttle service offered by Hip Hotel By Ana y José?
Yes, an airport shuttle is available. The charge is USD 220 per vehicle return.
What are the check-in and check-out times at Hip Hotel By Ana y José?
You can check in from 3 PM - 11:00 PM. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge of USD 40 (subject to availability). Contactless social distancing and check-out are available.
What is there to do at Hip Hotel By Ana y José and nearby?
Have fun during the warmer months with activities such as beach yoga. Additional recreation nearby includes ecotours. Indulge in a treatment at the spa and enjoy other amenities such as a private beach and spa services. Hip Hotel By Ana y José also has a picnic area and a garden.
Are there restaurants at or near Hip Hotel By Ana y José?
Yes, TROPIQUE offers al fresco dining and ocean views.
What's the area around Hip Hotel By Ana y José like?
Hip Hotel By Ana y José is a short 1-minute walk from Tulum Beach and 14 minutes' walk from Ven a la Luz Sculpture. The local area is considered walkable, as well as having nice beaches.

Reviews

8.6

Fabulous

9.1/10

Cleanliness

9.0/10

Staff & service

8.7/10

Amenities

8.5/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

2/10 Poor

HOUSEKEEPING STEALS NO RESOLUTION FROM MANAGEMENT
Stayed at Hip Hotel March 9 - March 14 2023. Had a fun time at hotel March 9 and 10. The fun ended Saturday March 11 when wife's Louis Vuitton purse was stolen out of her closed luggage on March 11th. We know exactly when the purse was stolen and who stole it (based on the mini bar invoice with the hand writing of the person who took the purse). There is security footage of my wife returning to the hotel with the purse the evening before it was stolen. Hotel didn't allow us to see the footage of the housekeeper going into our room to clean is between the hours of 3-5pm on March 11 when we were at the beach at Hip Hotel. No one from the hotel seems to care of take this seriously. This is a $1600 purse that was stolen. The simply said they asked the housekeeper and they said she said that she didn't take the purse. Of course she's going to say that! She had to dig into my wife's luggage to get to the purse too. We had additional evidence and even a timeline for the hotel to observe the cameras they 'swear they have' on the property, to look at when we left the room with the purse and the property. They could see that we went back into the room with the purse, and we left the room without it while the house keeper was cleaning the room. All things point to the house keeper stealing the purse. When we ask for the owner's contact information, they block you from getting it. Sent an email a few days ago to the manager and no response. This is not where you want to stay...
Terence, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

The food/ alcohol was expensive
Robert, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Wonderful beach location and service
We stayed 3 nights at this lovely beach hotel. The location on Tulum's coast was perfect for us. It's on the quieter end of the hotel area, and that's what we had hoped for.There are plenty of dining choices along the main road within easy walking or transit distance. Our complimentary daily breakfast was a really nice treat, and all the servers were friendly and helpful, especially Roberto. The restaurant had a beautiful ocean view on the deck as well as inside. The rest of the staff was equally kind. We did have one issue as we found ourselves in a room choice that we had not made. When we brought this to the attention of the front desk, Aranza and the concierge, Mariciel, apologized for the error and immediately tried to fix the problem. We ended up moving rooms for our last night, and were given a bottle of champagne for our inconvenience. We appreciated their responsiveness. We would absolutely return to the Hip Hotel. The morning sunrises were spectacular!
Susan, 3-night trip
Verified Hotels.com guest review

8/10 Very good

It was good
Claudia, 4-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Hotel was exactly as expected. Description and pictures accurate. Staff was SUPER friendly and helpful with all requests. We loved our room, view and hammock on porch. Enjoyed the nightly turn down service with sweet treat. Thank you for making it a great trip for my daughter & I.
kristin ross, 3-night family trip
Verified Expedia guest review

8/10 Very good

The breakfast that was included was not good
Matthew, 5-night trip
Verified Expedia guest review

10/10 Exceptional

Incredibly friendly staff, fantastic food and breathtaking beach and views
Verified Expedia guest review

10/10 Exceptional

Kenneth, 9-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Perfect small property where your room is steps away from the restaurant and the beach
Verified Orbitz guest review

10/10 Exceptional

Jesse, 7-night trip
Verified Hotels.com guest review