2 Oct 2023
There were tea and coffee stains on the dressing area in our room upon arrival, breakfast and reception staff had been very short and abrupt with us. The vending machine charged my companion £10.75 and did not give her the items, reception refused a refund. No compensation offered when we complained as we didn’t mention face to face, even after explaining that we didn’t feel comfortable to do so due to the rudeness of staff.
Jade, 1-night trip with friends
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