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Dream Downtown

Luxury hotel with 2 restaurants, near Chelsea Market

From
£217

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355 W 16th St, New York, 10011, NY, United States of America
7.2.Good.
  • Very poor service and not a sense of urgency. Our safe was broken and it took over 30 min…

    Feb 1, 2020

  • Have stayed at this hotel on multiple occasions. Arrived at the hotel who issued me with…

    Jan 5, 2020

See all 718 reviews

Official standards

This property advises that it adheres to SafeStay (AHLA - USA) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 24 hours Gap period enforced between guest stays -
  • Protective clothing is available for guests
  • Masks are available for guests
  • Guests are provided with free hand sanitiser

Guests rated location

Walkable
Dining options
Shopping
Convenient
Safe
  • Parking available
  • Pool
  • Pet-friendly
  • Gym
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 314 smoke-free guestrooms
  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Nightclub
  • Rooftop terrace
  • WiFi in the lobby

What’s around

  • In Midtown
  • Chelsea Market - 3-min walk
  • The High Line Park - 4-min walk
  • Union Square Park - 17-min walk
  • Times Square - 28-min walk
  • Empire State Building - 28-min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Room, 1 Queen Bed (Bronze)
  • Room, 1 King Bed (Bronze)
  • Room, 1 King Bed (Silver)
  • Room, 2 Double Beds (Silver)
  • Room, 1 King Bed (Gold)
  • Suite (Platinum )
  • Room, 1 King Bed, Balcony (Bronze)
  • Room, 1 King Bed Pool
  • Room, 1 King Bed (Platinum)
  • Room, 1 King Bed, Pool View (Gold)
  • Suite, Pool View (Platinum)
  • Room, 1 King Bed, Accessible (Gold)
  • Room, 1 King Bed, Accessible (Silver)

What’s around

Landmarks

  • In Midtown
  • Chelsea Market - 3-min walk
  • The High Line Park - 4-min walk
  • Union Square Park - 17-min walk
  • Times Square - 28-min walk
  • Empire State Building - 28-min walk

Getting around

  • LaGuardia Airport (LGA) 31-min drive
  • John F. Kennedy International Airport (JFK) 46-min drive
  • Newark, NJ (EWR-Liberty Intl.) 27-min drive
  • New York, NY (NYS-Skyports Seaplane Base) 11-min drive
  • Teterboro, NJ (TEB) 17-min drive
  • Linden, NJ (LDJ) 27-min drive
  • New York 14th St. Station 12-min walk
  • New York 9th St. Station 14-min walk
  • New York Christopher St. Station 15-min walk
  • 14 St. Station (8th Av.) 3-min walk
  • 8 Av. Station (W 14th St.) 4-min walk
  • 18 St. Station (7th Av.) 8-min walk
map
See on map
355 W 16th St, New York, 10011, NY, United States of America

At a glance

Hotel size

  • This hotel has 314 rooms
  • This hotel is arranged over 12 floors

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is noon
  • Express check-out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival. Access to the beach and pool is limited to adults over 21 years old and is open Tuesday-Sunday from 11 AM to 6 PM. Access to the pool is available by reservation only.

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Pets

  • Pets allowed*
  • Restrictions apply*

Internet

  • WiFi in public areas*
  • Wi-Fi (speed: 25+ Mbps) in rooms*

Parking

  • Covered on-site self-parking (USD 35 per night)

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Food and drink

  • 2 restaurants
  • Bar/lounge

Things to do

  • 24-hour fitness facilities
  • Nightclub

Working away

  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff

Facilities

  • Number of buildings/towers: 2
  • Year Built – 2011
  • Lift
  • Rooftop terrace
  • Terrace

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

Languages Spoken

  • Chinese
  • English
  • French
  • Italian
  • Korean
  • Portuguese
  • Russian
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Minibar
  • Bathrobes
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains

Things to enjoy

  • In-room massage available

Freshen up

  • Private bathroom
  • Designer toiletries
  • Hair dryer

Be entertained

  • LED TV
  • Cable TV channels

Stay connected

  • Desk
  • Free newspaper
  • WiFi (surcharge)
  • Free local calls

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Small print

Also known as

  • Dream Downtown Hotel New York
  • Dream Downtown Hotel
  • Dream Downtown New York
  • Dream Downtown
  • Dream Downtown Hotel New York City
  • Dream Downtown Hotel
  • Dream Downtown New York
  • Dream Downtown Hotel New York
  • Dream Downtown Hotel New York

Optional extras

Covered self-parking costs USD 35 per night

Pets are allowed for an extra charge of USD 99 per accommodation, per stay

Service animals exempt from fees

WiFi is available in guestrooms for USD 20 per night (rates may vary)

WiFi is available in public areas for USD 20 per night (rates may vary)

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

For details on pet restrictions, contact the property at the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Pool access available from 11:00 AM to 6:00 PM.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some on-site facilities.

Contactless checkout is available.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards. Cash is not accepted.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:
  • Resort fee: USD 20.00 per accommodation, per night

Resort fee inclusions:

  • Additional inclusions

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Dream Downtown does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and personal protective equipment. Please note that this information has been provided by our partners.
  • Yes. Self-parking costs USD 35 per night.
  • Yes, there's a pool. Guests have pool access from 11:00 AM to 6:00 PM.
  • Yes, pets are welcome. There's a charge of USD 99 per accommodation, per stay. Service animals are exempt from fees.
  • You can check in from 3:00 PM - midnight. Check-out time is noon. Express check-out and contactless check-out are available.
  • Yes, there are 2 on-site restaurants. Nearby restaurants include Bathtub Gin (3-min walk), Salinas (3-min walk) and The Green Table (3-min walk).
  • No, this hotel doesn't have a casino, but Resorts World Casino (22-min drive) is nearby.
  • Dream Downtown has a nightclub and a 24-hour fitness centre.
7.2.Good.
  • 2.0.Poor

    Very noisy and getting old and tired. We were woken up most nights by loud music, shouting from neighbouring rooms or noise in the corridor.

    5 night trip, Oct 19, 2019

    Verified Expedia guest review

  • 2.0.Poor

    The location and the view from the room was great. But service was terrible it took 4 days of complaining to fix bathroom doors which were missing handles (locking my wife in on the first day). Supposed to be given free internet but still charged me $25 a day for internet and use of the pool (pool closes in September and I was there in October. Lift was entrance to nightclub and involved avoiding some very drunk people fighting with bouncers. Rooms are dated and tired. Unfortunately being hip isnt enough you also need to consider the customers.

    6 night business trip, Oct 16, 2019

    Verified Expedia guest review

  • 2.0.Poor

    Advertised as great for families, yes if you kids are 21+ and like getting drunk. But for a young family NOT at ALL We stayed for 4 nights, and the room was never cleaned properly, bins not emptied, used classes not replaced, floor not vacuumed. When we complained they offered to have the room redone at 8pm, which was totally inappropriate as we had a toddler asleep. We booked the premium suite (suitable for 3), our booking stated two adults and a child, however we were not offered a bassinet or to have the bed made up when we checked in and reception saw we were a family of three. Not what were were expecting, given other good reviews for this hotel. For families with children under 10 this isn't the hotel for you.

    4 night family trip, Sep 19, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Great location, very close to Chelsea Market. Area was quiet and quick and easy to get to the key tourist spots if needed. Nice walk to Greenwich.

    5 night romance trip, Jun 28, 2019

    Verified Expedia guest review

  • 8.0.Very good

    Well located, helpful staff, rooms were quite small though.

    5 night business trip, Jun 6, 2019

    Verified Expedia guest review

  • 4.0.Fair

    Cocktails served (indoors at main bar) in plastic glasses. Pool music blasts out full volume at 6:50am. WiFi stopped working and when it was working was slow despite being on the allegedly superior one. No plug for sink wastes water. Cheap artificial fiber bed clothes.

    3 night business trip, Jun 2, 2019

    Verified Hotels.com guest review

  • 8.0.Very good

    We requested twin rooms when booking but when checking in we had to take double rooms (for 4 men), no other rooms available. The double beds were then on the small side! Overall and apart from bed situation the hotel was very good.

    4 night trip with friends, May 30, 2019

    Verified Expedia guest review

  • 4.0.Fair

    Very noisy. Do not stay there for work

    9 night business trip, May 28, 2019

    Verified Hotels.com guest review

  • 2.0.Poor

    Although we were guests at the hotel we could not get a sunbed/lounger by the pool. External people walked into the hotel to use pool facilities. Room was very noisy, not sound proofed from DJs. PHD was a complete meat market. Ants in the room. Bathroom light switched all the lights in hotel room on.

    Chris, 9 night trip with friends, May 23, 2019

    Verified Hotels.com guest review

  • 2.0.Poor

    Lobby is impressive but not reflective of hotel as a whole or room. Loud music started from 11pm and on 11th floor could hear all night ( a Monday in April) from the night club the hotel has.. There is a noise ambiance feature in room but didn’t cover the sound. Cleanliness was an issue saw a massive cockroach sauntering down the hall. Not what I expected.

    1 night romance trip, Apr 15, 2019

    Verified Expedia guest review

See all 718 reviews