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1 room, 2 adults

Towneplace Suites by Marriott Houston Galleria Area

3-star3 stars
5315 South Rice Avenue, Houston, TX, 77081, United States of America

City centre Houston hotel with outdoor pool
  • Free buffet breakfast, free WiFi and free parking
  • Collect nightsYou can collect Hotels.com™ Rewards nights here
From 71 reviews. TripAdvisor Traveller Rating.

TripAdvisor Traveller Rating

Location
Great location
Room
Great room
Breakfast
Tasty breakfast
Comfort
Comfortable

Towneplace Suites by Marriott Houston Galleria Area

from £73
  • Studio, 1 King Bed
  • Suite, 2 Bedrooms
  • Suite, 1 Bedroom
  • Studio, 2 Queen Beds

What’s around Towneplace Suites by Marriott Houston Galleria Area

Landmarks

  • Heart of Houston
  • Lakewood Church (42-minute walk)
  • Richmond Avenue (9-minute walk)
  • Gerald D. Hines Waterwall Park (20-minute walk)
  • Williams Tower (23-minute walk)
  • Westheimer Rd (23-minute walk)
  • Uptown Plaza (30-minute walk)
  • River Oaks District (36-minute walk)

Getting around

  • Houston, TX (IAH-George Bush Intercontinental) 33-min drive
  • Houston, TX (HOU-William P. Hobby) 25-min drive
  • Houston, TX (EFD-Ellington Field) 30-min drive
  • Houston Station 16-min drive
  • Free area shuttle

At a glance

Key facts

Hotel size

  • This hotel has 120 rooms
  • This hotel is arranged over 4 floors

Arriving/leaving

  • Check-in time 3 PM-2 AM
  • Check-out time is noon

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Children

  • No cribs (infant beds)

Pets

  • Pets allowed *

  • Restrictions apply *

  • 2 per room (up to 80 lb)

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Free self parking

Offsite

  • Free area shuttle within 3 mi

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Free buffet breakfast daily
  • Coffee/tea in a common area
  • Barbecue grills
Things to do
  • Outdoor pool
  • Fitness facilities
Working away
  • Business centre
Services
  • 24-hour front desk
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
Facilities
  • Number of buildings/towers - 1
  • Year Built – 2015
  • Lift
  • Safe-deposit box at front desk
  • Picnic area
  • Television in common areas
Accessibility
  • Braille or raised signage
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Visual alarms in hallways
  • Closed captioned TV
  • Lowered locks/deadbolt
  • Lever door handles
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Sofa bed
Things to enjoy
  • Separate dining area
  • Separate sitting area
Freshen up
  • Private bathroom
  • Shower only
  • Hair dryer
Be entertained
  • Smart televisions
  • Netflix
  • Premium TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Fridge
  • Microwave
  • Kitchen
  • Stovetop
  • Cookware, dishware and utensils
  • Dishwasher
More
  • Daily housekeeping

Towneplace Suites by Marriott Houston Galleria Area’s small print

Also known as

  • Towneplace Suites Marriott Houston Galleria Area Hotel
  • Towneplace Suites by Marriott Houston Galleria Area Houston
  • Hotel Towneplace Suites by Marriott Houston Galleria Area
  • Towneplace Suites by Marriott Houston Galleria Area Houston
  • Towneplace Suites Marriott Galleria Area Hotel
  • Towneplace Suites Marriott Houston Galleria Area
  • Towneplace Suites Marriott Galleria Area
  • Towneplace Suites by Marriott Houston Galleria Area Hotel
  • Towneplace Suites by Marriott Houston Galleria Area Houston
  • Towneplace Suites Marriott Houston Galleria Area
  • Towneplace Suites Marriott Galleria Area
  • Towneplace Suites by Marriott Houston Galleria Area Hotel

Policies

Pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation.

Optional extras

Pets are allowed for an extra charge per pet, per stay

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

Most helpful reviewsReviews are sorted based on what customers found most helpful and our recommendations

Fabulous 8.8 From 187 reviews

Poor 2.0
Will not be back...ever!
I stayed three nights here in Houston. On my first night a roach fell onto my face while I was sleeping. When I complained politely and quietly (so other guests could not hear) I was not even given the option of changing rooms. The clerk simply told me that she would have house keeping do an “extra cleaning.” After my work day was over I asked for a manager (who wasn’t in) and I demanded to be placed in a different room. The second room was pleasant but when I returned to my room after work the next day, I discovered that housekeeping had not been by to replace my towels or make my bed. This really disappointed me. I immediately went downstairs and asked to speak to a manager’again. She was apologetic but basically stated that since I paid through hotels.com that there was nothing she could really do. I let her know that I work in customer service management and I would want to know if one of my customer had a bad experience with my company. She was polite but didn’t seem to care about even trying to change my mind about the situation. I will NEVER stay here again. It was a bad experience. I think it’s time to try out some other hotel chains out for a while. If this is how Marriot treats their customers, I will not be their customer any longer.
Thomas J, us3 night business trip
Very good 8.0
Great Hotel.... BUT
Hotel was beautiful. It’s also in a great area. Everything you need is right there! I loved my stay except two incidents. 1. I went to go to sleep & kept smelling an odor. I thought it was the sheets and pillow so I went to the front desk to get a new set. I smelled the new set before I put it on & they were fresh. I made the bed w/ the new sheets & laid down again. I smelled it again. Turns out it was the mattress. It smelled wet/sour. I guess someone previously must’ve spilled something on it? Idk. Front desk staff handled it. 2. There were a LOT of young kids running through the halls to & from the pool, talking loudly, rapping song lyrics, running & etc. I assume no adults were present because of their behavior. This was around 6pm. When i returned at 10-11pm, the kids were in a room directly across from mine blasting music & singing/rapping (even with their door cracked). I had to complain 3 times to the front desk staff. The 3rd time I complained, the front desk staff said there was no adult in the room but there is now. At 12am they were finally within respectable levels of noise. The next morning I was woken up around 8-9am by music blasting from the same room. I didn’t bother complaining to the front desk again because obviously are too lenient or were scared to approach the situation. Other than the situations listed above, I enjoyed my stay! Beautiful room & friendly staff! Will stay there again if I go back to Houston!
us3 night trip with friends
Very good 8.0
Bad neighborhood and price jack up!
It is a shame, motel was extremely clean. Staff excellent. When approaching motel there are bag people everywhere. I decided to stay an extra night. Called down to desk to inform them The clerk quoted me the same price that I paid for the previous nights. I told her I would be right down to take care of it. When I arrived at desk she raised the price $30.00. Not wanting to cause a scene I paid it. When I questioned the price hike. she said that's what the rate is. I even stated that was not what you quoted me. She asked if I still wanted the room. As I was not feeling well, I went ahead and paid the jacked up rate. I will not stay at Marriott or recommend to any of my friends. Jacking the price up in less that 30 minutes is shameful. SHAME ON YOU!
Angela, usOther trip
Good 6.0
Poorly run hotel, I wouldn't go back
- uncomfrotable beds - not enough staff - bad breakfast Beds were uncomfortable (not the usual experience I have had at a Marriott property. We had to wait 10 minutes before anybody showed up at the front desk for our check-in. No staff was in sight. We tried calling their number, etc. but nobody was around. It appears that for the whole hotel only 1 person was on-site and she had to take care of another customer's needs at the time. I have never seen a hotel run on 1 staff at 7:30pm. Breakfast was okay but again only one person was cooking, so there wasn't enough food for all guests. Milk out of frig in the breakfast area was spoiled.
usOther trip
Fair 4.0
Unhappy camper
I visit Houston about 6 times a year for business with your location being a preference. I was very disappointed in the quality if the service. The room had not been properly cleaned when I arrived, the used coffee filter was still in the coffee maker, the carpet had not been vacuumed, etc. Cleanliness in the dining area was not what it used to be on other stays at your location. The gym had equipment that was not working , no towels were available. I do hope that the quality of your hotel is brought back to its potential as it was when it opens just about 4 years or so ago. Would love to bring my team back and enjoy a clean and comfortable stay.
Carmen, usBusiness trip

Towneplace Suites by Marriott Houston Galleria Area

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