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Casa Malca

Photo gallery for Casa Malca

Reception
On the beach, white sand
On the beach, white sand
On the beach, white sand
Indoor pool, outdoor pool

Overview of Casa Malca

Casa Malca

4.0 star property
Upmarket beachfront hotel with outdoor pool, near Sian Ka'an Biosphere Reserve

9.0/10 Superb

304 verified Hotels.com guest reviews

Popular amenities

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
The price is £674
Price available on 13/2/2023
Map
Carretera Tulum-Boca Paila Km 9.5, Tulum, QROO, 77780

Room options

About this area

What's nearby

  • On the beach
  • Tulum Beach - 1 min walk
  • Sian Ka'an Biosphere Reserve - 1 min drive
  • Tulum National Park - 23 min drive
  • Playa Paraiso - 30 min drive
  • Tulum Mayan Ruins - 34 min drive
  • Gran Cenote - 40 min drive

Getting around

  • Airport shuttle (surcharge)

Restaurants

  • Hechizo - 4 min walk
  • The real coconut - 20 min walk
  • Safari - 3 min drive
  • La Malinche - 3 min drive
  • Fresco's Tulum - 3 min drive

About this property

Casa Malca

Casa Malca is a great choice for your beach stay in Tulum. The outdoor pool and indoor pool provide fun for everyone, while guests in the mood for pampering can indulge in deep-tissue massages, body wraps and facials. Dining choices include 2 restaurants, and the bar/lounge is a great place to grab a cold drink. Other highlights at this upmarket hotel include a health club, a sauna and a steam room. Fellow travellers say great things about the helpful staff and location.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Check-in

Contactless social distancing and check-out
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available through room service
This information is provided by our partners.

At a glance

Hotel size

  • 70 rooms

Arriving/Leaving

  • Check-in time from 3:00 PM until 12:30 AM
  • Early check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is 11:00 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cots (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking

Transfers

  • Airport shuttle*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free cooked-to-order breakfast each morning 8 AM–11 AM
  • 2 restaurants
  • Bar/lounge
  • Private dining
  • Private picnics
  • Room service (limited hours)

What to do

  • On the beach
  • Beach club (surcharge)

Working away

  • 3 meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Free bike hire

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Health club
  • An outdoor pool
  • An indoor pool
  • Art gallery on site
  • Spa services
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Upper floors accessible by stairs only
  • Well-lit path to entrance

Languages

  • English
  • Spanish

Room amenities

Home comfort

  • Air conditioning
  • Minibar
  • Espresso maker
  • Dressing gowns

Sleep well

  • Down duvet
  • Turndown service
  • Premium bedding
  • Pillow-top mattress

What to enjoy

  • Individually decorated
  • Separate sitting area

Freshen up

  • Private bathroom
  • Shower only
  • Designer toiletries

Stay connected

  • Desk
  • Free WiFi
  • Desk chair

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. There are 2 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge
  • Early check-in can be arranged for an extra charge of USD 120 (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Contactless check-in and contactless check-out are available.

Individually wrapped food options are available through room service.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession
<p>Only registered guests are allowed in the guestrooms.</p> <p>This property does not have lifts.</p><p>Guests can rest easy knowing that there's a fire extinguisher and a first aid kit on site.</p> <p>This property accepts credit cards, debit cards and cash.</p>

Also known as

Casa Malca Hotel Tulum
Casa Malca Hotel
Casa Malca Tulum
Casa Malca
Casa Malca Hotel
Casa Malca Tulum
Casa Malca Hotel Tulum

Frequently asked questions

Does Casa Malca offer free cancellation for a full refund?
Yes, Casa Malca does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Casa Malca?
As of 3 Feb 2023, prices found for a 1-night stay for 2 adults at Casa Malca on 13 Feb 2023 start from £674, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Casa Malca?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Casa Malca?
Yes, there's an indoor pool and an outdoor pool.
Are pets allowed at Casa Malca?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Casa Malca?
Yes, there's free self parking.
Is an airport shuttle service offered by Casa Malca?
Yes, an airport shuttle is available.
What are the check-in and check-out times at Casa Malca?
You can check in from 3:00 PM - 12:30 AM. There's a charge of USD 120 for early check-in (subject to availability). Check-out time is 11:00 AM. Late check-out is available for a charge (subject to availability). Contactless social distancing and check-out are available.
What is there to do at Casa Malca and nearby?
Have fun during the warmer months with activities such as cycling. Enjoy a swim in the indoor and outdoor pools after a day out and about. Casa Malca also has a sauna and a steam room, as well as a garden.
Are there restaurants at or near Casa Malca?
Yes, there are 2 on-site restaurants. Nearby restaurants include Hechizo (4-min walk), Juanita Diavola (2.3 mi) and posada margherita (2.4 mi).
What's the area around Casa Malca like?
Casa Malca is a short 1-minute walk from Tulum Beach and 7 minutes' walk from Sian Ka'an Biosphere Reserve. Travellers give top marks for the hotel's prime location.

Reviews

9.0

Superb

9.1/10

Cleanliness

9.1/10

Staff & service

9.0/10

Amenities

8.9/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Exceptional

Loved it!
Jason, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Best place to stay!
Israel, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

Stayed here for 4 nights and will say it is hands down an incredible place to visit! From the staff to the views, the decor, just beautiful. The ambiance and SERVICE is LEGENDARY. The atmosphere felt very relaxing, the food was delicious! Casa Malca is a once in a lifetime kind of place. Thank you so much!
Hector, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

jacqueline, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Best Luxury Hotel
Best hotel we have stayed in a long time very amazing staff
Noemi, 3-night trip
Verified Hotels.com guest review

2/10 Poor

Laura, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Alejandro, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Tygran, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

This place was better than expected. The staff was super attentive and friendly. The room was always spot on clean and the food was excellent. Would recommend anyone to stay here.
JAQUELINE, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Staff was great! the hotel was amazing!
Towbey, 4-night romance trip
Verified Expedia guest review