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Hotel Puerto Palace

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Property grounds
2 outdoor pools, pool umbrellas, pool loungers
2 outdoor pools, pool umbrellas, pool loungers
2 outdoor pools, pool umbrellas, pool loungers

Overview of Hotel Puerto Palace

Hotel Puerto Palace

4.0 star property
4-star hotel in Puerto de la Cruz with 2 outdoor pools and restaurant
8.2 out of 10 Very good
8.2/10 Very good

377 verified guest reviews

Property highlights

  • Pool
  • Free breakfast
  • Spa
  • Free parking
  • Free WiFi
  • Restaurant
The price is £75
Price available on 8/6/2023
c/ Dr, Cobiella Zaera s.n., Puerto de la Cruz, Tenerife, 38400
Main amenities
  • Daily housekeeping
  • Near the beach
  • Restaurants and bar/lounge
  • 2 outdoor pools and 2 spa tubs
  • Outdoor tennis court
  • Fitness centre
  • Sauna
  • Children's pool
  • Pool bar
  • Spa services
  • Business centre
  • Terrace
For families
  • Children's pool
  • Playground on site
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
  • Garden

Room options

About this area

What's nearby

  • Plaza del Charco - 3 min drive
  • Lago Martianez Swimming Pools - 3 min drive

Getting around

  • Santa Cruz de Tenerife (TFN-Tenerife North) - 31 min drive
  • Tenerife (TFS-Tenerife South) - 74 min drive


  • Blanco Bar - 11 min walk
  • Mazaroco - 13 min walk
  • Terraza Taoro - 12 min walk
  • Restaurante Peruano - 13 min walk
  • Alberto's Bar - 4 min walk

About this property

Hotel Puerto Palace

Enjoy your visit to Puerto de la Cruz with a stay at Hotel Puerto Palace. Guests indulge in massages, then grab a bite to eat at the restaurant. Other highlights at this upmarket hotel include 2 outdoor pools, a poolside bar and a fitness centre. Fellow travellers say good things about the pool and helpful staff.


English, French, German, Italian, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Safe Tourism Certified (Spain)


Contactless social distancing and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch and dinner
This information is provided by our partners.

At a glance

Hotel size

  • 314 rooms
  • Arranged over 4 floors


  • Check-in time from 2:00 PM until midnight
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • Pets not allowed


  • Free WiFi in public areas
  • Free WiFi in rooms


  • Free on-site self-parking
  • On-site parking is limited

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:30 AM–10:30 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Coffee/tea in a common area
  • Snack bar/deli

Travelling with children

  • Children's pool
  • Mini golf
  • Playground
  • Lifeguard on site

What to do

  • Tennis
  • Fitness classes
  • Pilates classes
  • Basketball
  • Volleyball
  • Mini golf
  • Beach nearby

Working away

  • Business centre
  • Meeting rooms
  • Computer station
  • Conference space


  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Pool loungers
  • Pool umbrellas


  • 1 building/tower
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • Television in common areas
  • Fitness centre
  • 2 outdoor pools
  • Spa services
  • 2 hot tubs
  • Outdoor tennis court
  • Sauna
  • Banquet hall
  • Reception hall


  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)

Room amenities

Be entertained

  • Television

Home comfort

  • Air conditioning and heating
  • Minibar
  • Iron/ironing board (on request)

Sleep well

  • Down duvet
  • Blackout curtains
  • Soundproofed rooms
  • Bed sheets provided

What to enjoy

  • Balcony or patio

Freshen up

  • Private bathroom
  • Shower/bath combination
  • Rainfall shower heads
  • Bidet
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone


  • Daily housekeeping
  • In-room safe (surcharge)
  • Connecting/adjoining rooms available

Special features


Guests can pamper themselves by indulging in the on-site spa services. Services include massages.

Fees & policies

Optional extras

  • Safes in guest rooms can be used for EUR 2.50 per day

Children & extra beds

  • Rollaway beds are available for EUR 30.0 per night

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Contactless check-in and contactless check-out are available.

Individually wrapped food options are available for breakfast, lunch and dinner.

This property affirms that it follows the cleaning and disinfection practices of Safe Tourism Certified (Spain) guidelines.


This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
This property accepts credit cards and cash.
Cash transactions at this property cannot exceed EUR 1000 owing to national regulations. For further details, please contact the property using information on the booking confirmation.
Please note that this property has a dress code that requires long pants in the restaurant during dinner hours.

Also known as

Palace Hotel Puerto
Puerto Palace
Hotel Puerto Palace Tenerife/Puerto De La Cruz
Puerto Palace De La Cruz
Puerto Palace Hotel Puerto de la Cruz
Puerto Palace Hotel
Puerto Palace Hotel Puerto de la Cruz
Puerto Palace Hotel
Puerto Palace Puerto de la Cruz
Hotel Puerto Palace Puerto de la Cruz
Puerto de la Cruz Puerto Palace Hotel
Hotel Puerto Palace
Puerto Puerto De La Cruz
Puerto Palace
Hotel Puerto Palace Hotel
Hotel Puerto Palace Puerto de la Cruz
Hotel Puerto Palace Hotel Puerto de la Cruz

Frequently asked questions

What are the cleanliness and hygiene measures currently in place at Hotel Puerto Palace?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
How much does it cost to stay at Hotel Puerto Palace?
As of 7 Jun 2023, prices found for a 1-night stay for 2 adults at Hotel Puerto Palace on 8 Jun 2023 start from £75, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is there a pool at Hotel Puerto Palace?
Yes, there are 2 outdoor pools and a children's pool.
Are pets allowed at Hotel Puerto Palace?
Sorry, pets aren't allowed.
Is parking offered on site at Hotel Puerto Palace?
Yes, there's free self parking. Parking spaces may be limited.
What are the check-in and check-out times at Hotel Puerto Palace?
You can check in from 2:00 PM - midnight. Check-out time is noon. Contactless social distancing and check-out are available.
Is there an on-site casino at Hotel Puerto Palace?
No, this hotel doesn't have a casino, but Casino Puerto de la Cruz (3-min drive) is nearby.
What is there to do at Hotel Puerto Palace and nearby?
Practise your swing on the tennis courts. Additional recreation on-site includes aerobics , basketball and pilates. Enjoy a relaxing soak in one of the 2 hot tubs and an invigorating swim in one of the 2 outdoor swimming pools. Hotel Puerto Palace also has a sauna and a fitness centre, as well as a garden.
Are there restaurants at or near Hotel Puerto Palace?
Yes, there's an on-site restaurant.
Does Hotel Puerto Palace have any outdoor private spaces?
Yes, every room features a balcony or patio.
What's the area around Hotel Puerto Palace like?
Hotel Puerto Palace is a short 1-minute walk from Orotava Valley and 7 minutes' walk from Taoro Park. Travellers say that this hotel is in a good location.



Very good




Staff & service




Property conditions & facilities




10/10 Exceptional

Jane, 1-night trip
Verified guest review

10/10 Exceptional

John, 2-night trip
Verified guest review

10/10 Exceptional

Brendon, 1-night trip
Verified guest review

10/10 Exceptional

The ac control button is limited to four settings and the top setting is just ok.
Verified Expedia guest review

10/10 Exceptional

Nice place
Jim, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Great stay, looking forward to coming back.
The Hotel has anything you may need in terms of facilities. The staff is just amazing so highly recommended.
Sebastián, 8-night trip
Verified guest review

6/10 Good

Alberto, 8-night trip
Verified guest review

10/10 Exceptional

Great stay, wonderful staff.
Very nice and comfortable hotel. Lovely pool and bar area. Always lots of bed to use are the pool area. Room was very comfortable, being alone I had a smaller room which was a generous size. Bath and mini fridge was most appreciated. Down size was having to pay extra for the room safe, prefer this just to be added to the room cost. I was on the 4th floor at the end of the block, lovely view of the pool and mountain area, road traffic was a little loud if on the balcony. The room cleaning was very high standard, and all the hand rails were always being cleaned. Very pleased with the choice of food. Fab paella! Nice area outside to sit and eat.
Jacqueline, 16-night trip
Verified guest review

10/10 Exceptional

Solo traveller
Friendly, helpful staff - solo trip to visit someone in hospital and I felt safe and comfortable. Excellent pool area and rooms. Recommend.
Jenny, 3-night trip
Verified guest review

8/10 Very good

Would recommend or return!
The rooms are quite basic but the hotel itself is really good. Nice pool area, reasonably priced food and drink, clean and very friendly helpful staff.
Amanda, 3-night family trip
Verified guest review