Escape to Hotel Puerto Palace, an upscale haven near Plaza del Charco and Lago Martianez Swimming Pools. Unwind with a breakfast buffet, rejuvenate at the sauna or spa tubs, and enjoy activities like mini golf and volleyball.
Reviews
8.48.4 out of 10
Very good
Popular amenities
Spa
Free parking
Free Wi-Fi
Restaurant
Connecting rooms available
Main amenities (12)
Daily housekeeping
Near the beach
Restaurants and bar/lounge
2 outdoor pools and 2 hot tubs
Outdoor tennis court
Fitness centre
Sauna
Children's pool
Pool bar
Spa services
Babysitting
Business centre
For families (6)
Babysitting (surcharge)
Children's pool
Playground on-site
Connecting/adjoining rooms available
Television
Garden
The current price is £77
£77
includes taxes & fees
24 May - 25 May
Why we love this property
Work meets play
This hotel combines business amenities with leisure options. Tackle projects in meeting rooms, then unwind with spa services, tennis, or mini golf.
Gourmet hub
This hotel offers a restaurant and bar for culinary explorers. The free buffet breakfast adds extra value to the dining experience.
c/ Dr, Cobiella Zaera s.n., Puerto de la Cruz, Tenerife, 38400
What's nearby
Taoro Park - 8 min walk - 0.8 km
Risco Belle Aquatic Gardens - 12 min walk - 1.0 km
Plaza del Charco - 14 min walk - 1.2 km
Puerto de la Cruz Town Hall - 17 min walk - 1.5 km
Loro Park - 19 min walk - 1.6 km
Getting around
Santa Cruz de Tenerife (TFN-Tenerife North) - 32 min drive
Tenerife (TFS-Tenerife South) - 73 min drive
Restaurants
Bar Corona - 11 min walk
Cafetería Bahía Chiripa - 13 min walk
Alberto's - 4 min walk
Cafetería Mazaroco - 13 min walk
Restaurante Peruano - 13 min walk
About this property
Hotel Puerto Palace
When visiting Puerto de la Cruz, Hotel Puerto Palace is a great choice to consider. Guests can indulge in massages or manicures and pedicures, then grab a bite to eat at the restaurant. Other highlights include 2 outdoor pools, a poolside bar and a fitness centre. Fellow travellers say good things about the helpful staff and overall property condition.
At a glance
DONE
Hotel size
314 rooms
Arranged over 4 floors
DONE
Arriving/Leaving
Check-in start time: 4:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age – 18
Check-out time is noon
Contactless check-out
DONE
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
DONE
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
DONE
Children
Babysitting*
DONE
Pets
Pets not allowed
WIFI
Internet
Free WiFi in public areas
Free WiFi in rooms
LOCAL_PARKING
Parking
Free on-site self-parking
On-site parking is limited
DONE
Other information
Smoke-free property
Property amenities
Food and drink
Restaurant
Bar/lounge
Poolside bar
Coffee/tea in a common area
Snack bar/deli
Travelling with children
Children's pool
Mini golf
Playground
Babysitting (surcharge)
Lifeguard on-site
What to do
Tennis
Fitness classes
Pilates classes
Basketball
Volleyball
Mini golf
Beach nearby
Hiking/biking trails nearby
Fishing nearby
Working away
Business centre
Meeting rooms
Computer station
Conference space (6458 square feet)
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Luggage storage
Wedding services
Multilingual staff
Porter/bellhop
Pool loungers
Pool umbrellas
Facilities
1 building/tower
Safe-deposit box at front desk
Garden
Terrace
Library
Television in common areas
Fitness centre
2 outdoor pools
Arcade/games room
Spa services
2 hot tubs
Outdoor tennis court
Sauna
Banquet hall
Reception hall
Accessibility
Lift
Room amenities
Be entertained
Television
Home comfort
Air conditioning
Minibar
Iron/ironing board (on request)
Sleep well
Down duvet
Blackout curtains
Soundproofed rooms
Bed sheets provided
What to enjoy
Balcony or patio
Freshen up
Shower/bath combination
Rainfall shower heads
Bidet
Free toiletries
Hairdryer
Towels
Stay connected
Desk
Free WiFi
Phone
More
Daily housekeeping
In-room safe (surcharge)
Connecting/adjoining rooms available
Special features
Spa
Guests can pamper themselves by indulging in the on-site spa services. Services include massages and manicures and pedicures.
Fees & policies
Optional extras
Safes in guest rooms can be used for EUR 2.50 per day
Children & extra beds
Babysitting is available for an extra charge
Rollaway beds are available for EUR 30.0 per day
Pool, spa, & gym (if applicable)
Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation
Policies
This property is managed by a private host (a party not acting within their trade, business or profession). EU consumer law, including the right of withdrawal, will not apply to your booking. The cancellation policy set by the private host will cover your booking.
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room.
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit on-site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express
Cash transactions at this property cannot exceed EUR 1000 owing to national regulations. For further details, please contact the property using information on the booking confirmation.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Please note that this property has a dress code that requires long pants in the restaurant during dinner hours.
Also known as
Palace Hotel Puerto
Puerto Palace
Hotel Puerto Palace Tenerife/Puerto De La Cruz
Puerto Palace De La Cruz
Puerto Palace Hotel Puerto de la Cruz
Puerto Palace Hotel
Puerto Palace Hotel Puerto de la Cruz
Puerto Palace Hotel
Puerto Palace Puerto de la Cruz
Hotel Puerto Palace Puerto de la Cruz
Puerto de la Cruz Puerto Palace Hotel
Hotel Puerto Palace
Puerto Puerto De La Cruz
Puerto Palace
Hotel Puerto Palace Hotel
Hotel Puerto Palace Puerto de la Cruz
Hotel Puerto Palace Hotel Puerto de la Cruz
Frequently asked questions
Is there a pool at Hotel Puerto Palace?
Yes, there are 2 outdoor pools and a children's pool.
Are pets allowed at Hotel Puerto Palace?
Sorry, pets aren't allowed.
Is parking offered on site at Hotel Puerto Palace?
Yes, there's free self parking. Parking spaces may be limited.
What are the check-in and check-out times at Hotel Puerto Palace?
Check-in start time: 4:00 PM; check-in end time: midnight. Check-out time is noon. Contactless social distancing and check-out are available.
Is there an on-site casino at Hotel Puerto Palace?
No, this hotel doesn't have a casino, but Casino Puerto de la Cruz (3-min drive) is nearby.
What is there to do at Hotel Puerto Palace and nearby?
Practise your swing on the tennis courts. Additional recreation on-site includes fitness classes, basketball and Pilates. Enjoy a relaxing soak in one of the 2 hot tubs and an invigorating swim in one of the 2 outdoor swimming pools. Hotel Puerto Palace also has a sauna and a fitness centre, as well as an arcade and a garden.
Are there restaurants at or near Hotel Puerto Palace?
Yes, there's an on-site restaurant.
Does Hotel Puerto Palace have any outdoor private spaces?
Yes, every room features a balcony or patio.
What's the area around Hotel Puerto Palace like?
Hotel Puerto Palace is a short 7-minute walk from Taoro Park and 12 minutes' walk from Risco Belle Aquatic Gardens.
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Reviews
Hotel Puerto Palace Reviews
8.4
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.2
Cleanliness
7.8
Location
8.8
Staff & service
8.4
Property conditions & facilities
Guest review summary
What guests liked
The pool area was lovely, well maintained, and a main attraction to the property. (10 reviews)
Breakfast options were good with a variety of choices and pleasant dining experience. (5 reviews)
From real guest reviews summarized by AI.
Popular mentions
Room
Breakfast
Service staff
Food
Bed
Gyms (public)
Balcony
Weather
Desserts
View
Reviews
Verified
10/10 Exceptional
1 Nov 2025
Staff , always nice and helpful. The amenities excellent, breakfast and dinner very good and variety!
Ulises
Ulises, 3-night trip
Verified
8/10 Very good
26 Sept 2025
Lovely pool area and bar, happy hour on drinks! Food was good, enjoyed our stay! Reception very welcoming.
Kassime
Kassime, 1-night trip
Verified
10/10 Exceptional
14 Oct 2025
Fantastic stay with great value for money and stunning views of Mt. Teide. The staff were welcoming and professional, and the food was outstanding—especially the poke bowl! The evening entertainment was a highlight of our visit. Parking was a bit limited, but it was an easy walk to Puerto de la Cruz, so it wasn’t a problem. Highly recommend!
Louis
Louis, 4-night trip
Verified
10/10 Exceptional
6 Jul 2025
We overall enjoyed our stay along with their resort style pool. The breakfast was good, although the “hot food” could have been much hotter!
Verified traveller
5-night trip
Verified
8/10 Very good
18 Oct 2025
Hotel and staff very good, but wifi reception in the room was nonexistent.
Darran
Darran, 7-night trip
Verified
8/10 Very good
1 May 2025
Nice stay
Nice garden and swimming pool complex.
Room are hold but big and great views
Andrea
Andrea, 1-night trip
Verified
10/10 Exceptional
12 Mar 2025
Lovely hotel, I had a nice room and I enjoyed the breakfast.
Staff pleasant and helpful.
I'll be staying again next year.
Richard
Richard, 2-night trip
Verified
10/10 Exceptional
20 Aug 2023
Good hotel, kids friendly
Xiaoyi
Xiaoyi, 12-night trip
Verified
8/10 Very good
11 Apr 2025
great staff, nice big property
beautiful property in a good location. check in was fantastic b/c of the staff. i wish i wrote down her name. she was so nice and fun. also a fantastic breakfast buffet and lively evening entertainment. i would stay here again for sure.
Brian
Brian, 3-night trip
Verified
10/10 Exceptional
21 Mar 2025
Chill pool area
Great room with balcony, big bed and bathroom. The pool area was nice and a bar where they served food and drinks. Close to the city center and nice view of mountains and the sea
Alberte
Alberte, 4-night trip
Verified
10/10 Exceptional
29 Sept 2024
The staff were very helpful and polite, nothing was too much trouble.
Hotel and food excellent. Definitely going back
Allison jane
Allison jane, 10-night trip
Verified
10/10 Exceptional
21 Dec 2023
Excellent hotel, the staff is amazing, the room was clean and big enough. Maybe one of the best hotels for its price. Thanks m!
Emmanuel
Emmanuel, 3-night trip
Verified
10/10 Exceptional
18 Jun 2024
Hotel tidy, staff very friendly and welcoming. Food good and different choices. Very glad i went for half board. great evening entertainment
Augustina
Augustina, 4-night trip
Verified
8/10 Very good
14 Sept 2025
The hotel and rooms were clean, and staff (especially in the restaurants) were very friendly and helpful. Breakfast was nice, but the coffee machines were very slow and the menu could be more versatile. Dinner had more variety, though I missed red meat. Parking was a real issue – spaces inside are very limited, and while you can park nearby, it often takes a long time to find a spot. Wi-Fi was weak in our building and frequently cut out. Also, the in-room safes are only available for rent, and the gym listed on the website isn’t part of the hotel but a paid external facility. Overall, okay stay but definitely room for improvement.
Shahrooz
Shahrooz, 7-night trip
Verified
8/10 Very good
16 Dec 2023
Great pool area. WIFI not really up to par in the room. Scetchy.
Tomas
Tomas, 5-night trip
Verified
8/10 Very good
23 Dec 2023
No so bad at all.
Overall good .
The place was in a good condition.
All staff was very nice and friendly.
You need to be in a good physical condition if you want to go outside he hotel to visit the beaches and the rest of Puerto de la Cruze as i was very elevated.
The place was at our stay completely invaded by German retired couples.
We had he half board and he buffé was no bad but could have been a bit better. Many of the dishes should needed a bit more of seasoning.
The pools was said to be heated during winter time, his I doubt except from the 2 whirlpools.
Jonas
Jonas, 9-night trip
Verified
6/10 Good
8 Nov 2024
Dated hotel on outskirts of town.
The hotel is a bit dated and old fashioned and its clientele seem to largely be bus tours and package tourists. It is out of the central town area, up a hill, but it is an easy 25 minute walk down and there are buses to come up the hill from part of town.
The swimming pool area is lovely and well maintained and the main attraction to the property.
They allow smoking on balconies, encouraged by ashtrays on the balcony tables. This meant it was unpleasant to sit on the balcony or have my door open for fresh air. The staff were not friendly and can best be described as bored indifference, both the front desk and restaurant. I don’t think I saw one of them crack a smile let alone welcome a guest. The cleaning and bar staff were friendly as usual.
Jane
Jane, 2-night trip
Verified
10/10 Exceptional
15 Jan 2024
Hotel with a wonderful area inside!
Pros:
Room was very clean. The furniture is in good condition (some new, some older). The mini-fridge was surprisingly spatious. The terraces are big equipped with clothes rack to dry them if needed.
Surely, they propose cleaning and change of towels every day, but we asked for it only two times during our 9-night stay. Second time they changed the linens as well.
Staff were all nice. Receptionists and bar/restaurant personell were helpful and attentive, and cleaning staff were top.
The pull area and gardens are beautiful and well maintained. You can play mini-golf, ping-pong and tennis for free.
Common areas are clean and in a good condition. Private parking has very limited amount of spaces, so we never catched it free, but around the hotel there are plenty of spaces, so we could find place even during the dinner when all people return back to the hotel.
Breakfasts were ok, more or less the same all the time, but dinners were really good and different each day. Some days better, some worse, but overall it was always possible to find something for ones taste. Desserts were ok, ice cream was nice.
We were in January, so I cannot evaluate air conditioning.
Cons:
They don't propose draft beer during the dinner.
The heated pool could be warmer. Surely, it was warmer than non-heated ones, but still. There were barely a few people swimming.
It was not our case, but some economy rooms seem to hava no view at all (on the wall), so it is better to verify with the hotel.
Verified traveller
9-night trip
Verified
10/10 Exceptional
12 Nov 2025
Spoilt for choice in terms of amenities. Friendly, helpful staff. Very strong wifi
Daniel
Daniel, 5-night trip
Verified
10/10 Exceptional
26 Apr 2026
Excellent buffet breakfast and dinner, nice view, good deal in happy hours
Good price for what they offer
Staff very helpful and nice
Areas for improvement: parking limited at time, WiFi weak at times and they charge for use the safety box in the room
joaquin
joaquin, 4-night trip
Verified
8/10 Very good
24 Feb 2026
Staff very friendly and helpful, hotel and rooms dated but very clean
andrej
andrej, 7-night trip
Verified
10/10 Exceptional
1 Apr 2026
2
MHAMMED
MHAMMED, 2-night trip
Verified
10/10 Exceptional
22 Feb 2026
Very nicely cleaned room.
Professional reception, Nice room and bathroom.
I had a large terrace with green plants around me, where I enjoyed reading.