Had two rooms for a Graduation stay. Requested 1 room for 3 people and 1 room for two people and a dog. On arrival there had been a mix up, we hadn't been allocated a 'dog' room, and the only one still available was for 3 people and the dog. This didn't seem too bad except, dog rooms are on the top floor. The dog belongs to my elderly parents, the stairs were a challenge for them. It seems strange to put dogs as far away as possible from the exit doors when they need to go out for a toilet break.